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47 of 48
20180521-Ver1
Troubleshooting
Problem
Possible Cause
Prevention / Cure
Burner will not light using
“Ignition
Burner
”.
1. Wire/or electrode covered with
cooking residue.
2. Electrode and burner are wet.
3. Electrode cracked or broken
–
sparks at crack
4. Ingnitor
wire
loose
or
disconnected
1. Clean wire and/or electrode, with
rubbing alcohol.
2. Wipe dry with cloth.
3. Call customer Service to replace
electrode.
4. Reconnect
ignitor
or
replace
electrode/wire assembly.
Main burner cannot light.
1. No gas flow
2. Coupling nut and regulator not
connected.
3. Obstruction of gas flow.
4. Dis
–engagement of burner to
valve.
5. Spider webs or insect nest in
venture (burner insert).
6. Burner ports clogged or blocked.
1. Check if propane tank is empty. If
propane tank is not empty, refer to
“Sudden drop in gas flow or
reduced flame height
”. If empty,
replace the tank.
2. Turn the coupling nut about
one-half fully connected to three
quarters additional turn until solid
stop. Tighten by hand only- do not
use tools.
3. Clear burner tubes. Check for bent
or kinked hose.
4. Re-engage burner and valve.
5. Clean venturi.
6. Clean burner ports.
Side burner cannot light.
1. No gas flow
2. Coupling nut and regulator not
connected.
3. Obstruction of gas flow.
4. Dis
–engagement of burner to
valve.
5. Spider webs or insect nest in
venture (burner insert).
6. Burner ports clogged or blocked
1. Check if propane tank is empty. If
propane tank is not empty, refer to
“Sudden drop in gas flow or
reduced flame height
”. If empty,
replace the tank.
2. Turn the coupling nut about
one-half fully connected to three
quarters additional turn until solid
stop. Tighten by hand only- do not
use tools.
3. Clear burner tubes. Check for bent
or kinked hose.
4. Re-engage burner and valve per
assembly procedure. Clean venturi.
5. Clean burner ports.
Sudden drop in gas flow or reduced
flame height.
1. Out of gas.
2. Excess flow safety device may
have been activated.
1. Change Propane Tank.
2. Turn off knobs, wait 30 second and
light the grill. If flames are still low.
Reset the excessive flow safety
device by turning off knobs and
propane tank valve. Disconnect
regulator. Turn burner control knobs
to HI. Wait 30 seconds and then
light grill.
Irregulator flame pattern, flame does
not run the full length of burner.
1. Burner ports are clogged or
blocked.
1. Clean burner ports.
Flame is yellow or orange.
1. New burner may have residual
production oil.
1. Burn grill for 15 minutes with the lid
closed.
Flame blows out.
1. High or gusting winds.
2. Low gas pressure.
3. Excess flow valve tripped.
1. Turn front of grill to face wind or
increase flame height. We highly
recommend not to use the grill
during high winds.)
2. Change Propane Tank.
3. Refer to
“Sudden drop in gas flow
or reduced flame height
”.
Flare-up
1. Grease buildup.
2. Excessive fat in meat.
3. Excessive cooking temperature.
1. Clean grill.
2. Trim fat meat before grilling.
3. Adjust
(lower)
temperature
accordingly.
Flashback (Fire in burner tube)
1. Burner and/or burner tubes
1. Clean burner and/or burner tubes.
We would like to hear from you with any comments or suggestions. In the continental U.S or Canada, you can
call us toll-free at 1-888-301-0332 from 8 a.m. to 5 p.m. CST Monday
– Friday. You can also send us an email
using the feedback icon at SamsClub.com. Call center for missing parts 1-888-837-1380.
Содержание GR2071013-MM-00
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