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warranty for a period of ninety days following installation with proof of starting
date, up to a maximum of nine months from date of purchase. Travel time is
limited to one hour each direction or two hours per invoice
. Any travel time
exceeding two hours will be the responsibility of the customer.
Temperature adjustments are not covered under warranty,
due to the wide
range of ambient conditions.
To request a warranty approval number, call our Field Service Department at:
1-800-621-8560
WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES
1. Provide reimbursement to servicing company for the cost of locally
obtained replacement compressor in exchange for the return of the
defective compressor sent back freight prepaid.
Note:
Randell
Manufacturing does limit amount of reimbursement allowed and does
require bill from local supply house where compressor was obtained
(customer should not pay servicing agent up front for compressor).
2. Provide repair at the manufacturing facility by requiring that the
defective unit be sent back to Randell freight prepaid. Perform repair at
the expense of Randell and ship the item back to the customer freight
collect.
3. Furnish complete condensing unit freight collect in exchange for the
return of the defective compressor sent back freight prepaid.
(Decisions on whether or not to send complete condensing units will be
made by Randell’s in-house service technician).
WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES
Randell Manufacturing will provide reimbursement of labor invoiced to any
customer that has an optional labor extension of our standard warranty.
(Reasonable geographic and industry rates do apply) Randell offers both 1
and 2 year extensions. Labor extensions begin at the end of our standard
warranty and extend out 9 months to 1 calendar year or 21 months to 2
calendar years from date of purchase.
Please contact Randell
Manufacturing’s
technical service hotline at 1-800-621-8560 for details and
warranty authorization numbers.
WHEN EXPORT WARRANTIES APPLY
1. Randell Manufacturing covers all non-electrical components under the
same guidelines as our standard domestic policy.
2. All electrical components operated on 60 cycle power are covered
under our standard domestic policy.
3. All electrical components operated on 50 cycle power are covered for
90 days from shipment only.
4. Extended warranty options are not available from the factory.
ITEMS NOT COVERED UNDER WARRANTY
1. Maintenance type of repairs such as condenser cleaning, temperature
adjustments, clogged drains and unit leveling.
2. Randell does not cover gaskets under warranty.
Gaskets are a
maintenance type component that are subject to daily wear and tear
and are the responsibility of the owner of the equipment. Because of
