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888-994-7636
Congratulations on your purchase of a Randell manufactured piece of equipment. Ran-
dell believes strongly in the products it builds and backs them with the best warranty in
the industry. Standard with every unit comes the piece of mind that this unit has been
thoroughly engineered, properly tested and manufacture to excruciating tolerances, by a
manufacturer with over 25 years of industry presence. On top of that front end commit-
ment, Randell has a dedicated staff of certified technicians that monitor our own technical
service hotline at 1-800-621-8560 to assist you with any questions or concerns that may
arise after delivery of your new Randell equipment.
1. 1 ear parts replacement of any and all parts that are found defective in material or
workmanship
2. Free ground freight to customer specified location for all in warranty parts within
continental U.S.
3. 3 months (90 days) labor reimbursement for any repairs that are caused by Randell’s
use of defective material or workmanship (Reasonable geographic and industry rates do
apply)
To request a warranty approval number, call our Field Service Department
at 1-888-994-7636.
Warranty Policies
The serial number is located inside the display case cabinet.
Service and Parts Hotline 800-621-8560.
Randell Manufacturing Service
and Parts Hotline
WHEN OPTIONAL
5 YEAR COMPRESSOR
WARRANTY APPLIES
Randell will provide to the original customer, that owns a Randell piece of equipment,
and has an optional compressor warranty with one of the following options:
1. Provide reimbursement to servicing company for the cost of locally obtained replace-
ment compressor in exchange for the return of the defective compressor sent back freight
prepaid. Note: Randell Manufacturing does limit amount of reimbursement allowed
and does require bill from local supply hose where compressor was obtained (customer
should not pay servicing agent up front for compressor).
2. Provide repair at the manufacturing facility by requiring that the defective unit be sent
back to Randell freight prepaid. Perform repair at the expense of Randell and ship the
item back to the customer freight collect.
3. Furnish a complete condensing unit freight collect in exchange for the return of the
defective compressor sent back freight prepaid. (Decisions on whether or not to send
complete condensing units will be made by Randell’s in-house service technician).
