Rand McNally GPS Navigator
User’s Guide
| FAQ
22
Help (866) 627-3526
Can I switch the languages used in the unit?
Yes! When you turn on your system for the first time, you will
be asked to select a language (English, French or Spanish) To
change the language at a later date, you’ll need to toggle the
hardware on/off switch at the bottom of the unit
I have arrived at the Point of Interest I selected, yet my device is
routing me through the front door! Is the route wrong?
The precise location of a POI (latitude and longitude) that has
been mapped is generally the exact center of the building If it is
a large building, like a mall, the unit will attempt to route you to
that center point This happens rarely and is not a defect, more a
case of the map being more precise than it needs to be
Why am I getting an error message that says “Unable to calcu-
late route’?
You device may be unable to calculate the route chosen when it
is unable to find a GPS signal, or if you are in a parking lot Drive
towards the nearest street and the unit will calculate the route
and get you on your way
Why isn’t my road/destination in the unit?
Rand McNally has made every effort to provide you with the
most accurate and up to date maps possible However, due to
the ever-changing nature of the data, occasionally newer roads
and destinations may not be present in this current map If you’d
like to report an omission to Rand McNally, please visit us at
www.randmcnally.com/contact
Additionally, if your destination is in an unincorporated area or
a city that uses a neighboring city’s post office for its mailing
address, try entering your destination with the postal address
(rather than the location’s physical address)
Why can’t I enter my street number?
Prior to entering your street number you are required to enter
the destination’s street name
Why does the city I selected default to a different zip code than
the one I am looking for?
The device defaults to the zip code that is most common for your
selected city Some cities have multiple zip codes, so the device
may default to a different zip code than the one to which you
are traveling If you know the zip code for your destination, en-
tering it first will locate the address faster than a city search If
you do enter the city first and a different zip code defaults than
that of your location, you do not need to reenter the zip code
The unit will resolve this after the complete address is entered
Why is my map frozen even though I am still receiving turn-by-
turn directions?
The screen may occasionally “freeze” if it receives too many taps
or instructions Voice directions will still be heard because the
application is still running It will generally clear itself in a few
minutes If not, press the power button on the side of the unit to
restart
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