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The Ramsey Kit Warranty
Please read carefully BEFORE calling or writing in about your kit. Most problems can be
solved without contacting the factory.
Notice that this is not a "fine print" warranty. We want you to understand your rights and ours too! All Ramsey
kits will work if assembled properly. The very fact that your kit includes this new manual is your assurance that
a team of knowledgeable people have field-tested several "copies" of this kit straight from the Ramsey
Inventory. If you need help, please read through your manual carefully, all information required to properly
build and test your kit is contained within the pages!
1. DEFECTIVE PARTS:
It's always easy to blame a part for a problem in your kit, Before you conclude that a
part may be bad, thoroughly check your work. Today's semiconductors and passive components have
reached incredibly high reliability levels, and it’s sad to say that our human construction skills have not! But on
rare occasions a sour component can slip through. All our kit parts carry the Ramsey Electronics Warranty
that they are free from defects for a full ninety (90) days from the date of purchase. Defective parts will be
replaced promptly at our expense. If you suspect any part to be defective, please mail it to our factory for
testing and replacement. Please send only the defective part(s), not the entire kit. The part(s) MUST be
returned to us in suitable condition for testing. Please be aware that testing can usually determine if the part
was truly defective or damaged by assembly or usage. Don't be afraid of telling us that you 'blew-it', we're all
human and in most cases, replacement parts are very reasonably priced.
2. MISSING PARTS:
Before assuming a part value is incorrect, check the parts listing carefully to see if it is a
critical value such as a specific coil or IC, or whether a RANGE of values is suitable (such as "100 to 500 uF").
Often times, common sense will solve a mysterious missing part problem. If you're missing five 10K ohm
resistors and received five extra 1K resistors, you can pretty much be assured that the '1K ohm' resistors are
actually the 'missing' 10 K parts ("Hum-m-m, I guess the 'red' band really does look orange!") Ramsey
Electronics project kits are packed with pride in the USA. If you believe we packed an incorrect part or omitted
a part clearly indicated in your assembly manual as supplied with the basic kit by Ramsey, please write or call
us with information on the part you need and proof of kit purchase
3. FACTORY REPAIR OF ASSEMBLED KITS:
To qualify for Ramsey Electronics factory repair, kits MUST:
1. NOT be assembled with acid core solder or flux.
2. NOT be modified in any manner.
3. BE returned in fully-assembled form, not partially assembled.
4. BE accompanied by the proper repair fee. No repair will be undertaken until we have received the
MINIMUM repair fee (1/2 hour labor) of $18.00, or authorization to charge it to your credit card
account.
5. INCLUDE a description of the problem and legible return address. DO NOT send a separate letter; include
all correspondence with the unit. Please do not include your own hardware such as non-Ramsey
cabinets, knobs, cables, external battery packs and the like. Ramsey Electronics, Inc., reserves the
right to refuse repair on ANY item in which we find excessive problems or damage due to
construction methods. To assist customers in such situations, Ramsey Electronics, Inc., reserves
the right to solve their needs on a case-by-case basis.
The repair is $36.00 per hour, regardless of the cost of the kit. Please understand that our technicians are not
volunteers and that set-up, testing, diagnosis, repair and repacking and paperwork can take nearly an hour of
paid employee time on even a simple kit. Of course, if we find that a part was defective in manufacture, there
will be no charge to repair your kit (But please realize that our technicians know the difference between a
defective part and parts burned out or damaged through improper use or assembly).
4. REFUNDS:
You are given ten (10) days to examine our products. If you are not satisfied, you may return
your unassembled kit with all the parts and instructions and proof of purchase to the factory for a full refund.
The return package should be packed securely. Insurance is recommended. Please do not cause needless
delays, read all information carefully.
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