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EMU-2
™
User Manual
21
Troubleshooting Guide
Generally, there are only 3 things that can go wrong with your
EMU-2
™:
1. The device stops working and needs to be restarted
2. There is no power to the unit
3. The device cannot connect to the smart meter
If the screen is dark and the unit does not respond to button presses, then either there
is a problem with power (see Step 2 below), or the unit requires a restart (see Step 1).
If the wireless link bar graph in the upper right corner of the screen is down to 1 bar, or
has been replaced by an “X”, then your
EMU-2
™ is having trouble connecting to the
smart meter (see Step 3).
Step 1. Restart the EMU-2
™
If the
EMU-2
™ screen is not displaying anything, and it does not respond to button
presses, then try restarting the unit.
To restart your
EMU-2
™:
a) Remove the batteries, if installed
b) Unplug the power plug
c) Wait 10 seconds
d) Plug the power plug back in
e) Check the display to verify
EMU-2
™ is working
Step 2. Check the Power
If the
EMU-2
™ is not responsive, and restarting it has no effect, check to see if the AC
Adapter is working correctly. This can easily be done by unplugging the unit and
installing new batteries. If the
EMU-2
™ works with the batteries, then the AC Adapter is
probably faulty.
Notes on Battery Replacement
Your
EMU-2
™ uses 2 AAA batteries for short-term alternative power. To ensure a
trouble-free battery operation:
a) Replace the batteries when the battery indicator shows 1 bar.
