diono.com
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WARRANTY
As a part of this Diono Warranty Policy (Policy), Diono, L.L.C. dba Diono, a Washington limited
liability company (Diono U.S.A.), and its foreign-related companies, Diono ULC, a Canadian
unlimited liability company (Diono Canada), Diono Ltd. a United Kingdom limited company
(Diono U.K.), and Diono GmbH, a German company with limited liability (Diono E.U.) (Diono
U.S.A., Diono Canada, Diono U.K., and Diono E.U. shall be collectively referred to herein as
Diono), warrants its products, namely its car seats, strollers, baby carriers, and accessories
thereto (collectively, the Products) to their non-merchant original retail Product purchasers
(collectively, the Purchasers) as follows:
1. REGISTRATION
To qualify for the warranties detailed in this Policy, Diono instructs all Purchasers to complete the
online Product Registration form and mail the owner registration card included in the Product
Purchase to Diono within (30) days of purchase. Failing to take such actions may prevent a Purchaser
from qualify for the warranties detailed in this Policy. For more information about Product
registration, Purchasers are recommended to refer to their Product’s Product Manual, the Diono
Instruction Manual, and/or contact Diono as provided in Section 9 of this Policy. Such registration
requirements detailed in this subsection of the Policy do not apply to warranties provided by Diono
E.U. as detailed in Section 2.4 below.
2. GENERAL WARRANTY PERIOD
2.1 General U.S. Warranty Period.
Diono U.S.A. warrants to Purchasers that its Products will be free
from defects in material and workmanship for one (1) year from the date of original purchase (the
U.S. Warranty Period). During the U.S. Warranty Period, Diono U.S.A. will, at its option, repair or replace
a Product if it is found by Diono U.S.A. to be defective in material or workmanship.
2.2
General Canadian Warranty Period.
Diono Canada warrants to Purchasers that its Products
will be free from defects in material and workmanship for one (1) year from the date of original
purchase (the Canadian Warranty Period). During the Canadian Warranty Period, Diono Canada will,
at its option, repair or replace a Product if it is found by Diono Canada to be defective in material or
workmanship.
2.3
General U.K. Warranty Period.
Diono U.K. warrants to Purchasers that its Products will be free
from defects in material and workmanship for one (1) year from the date of original purchase (the
U.K. Warranty Period). During the U.K. Warranty Period, Diono U.K. will, at its option, repair or replace
a Product if it is found by Diono U.K. to be defective in material or workmanship.
2.4
General European Warranty Period.
Diono E.U. warrants to Purchaser that its Products are in
conformity with their original contracts of sale (collectively, the Contracts), and notably will be free
from defects in material and workmanship at the time the Products were delivered to Purchaser, for
two (2) years from the date of original purchase (the European Warranty Period). The Products are
presumed to be in conformity with the Contract if they are fi t for the purposes for which products of
the same type are normally used, or show the quality and performance which are normal in products
of the same type and which Purchaser can reasonably expect, given the nature of the Products and
taking into account any public statements on the specifi c characteristics of the goods made about
them by Diono, particularly in advertising or on labelling. Purchaser must inform Diono E.U. of the
Lack of Conformity within a period of two (2) months from the date on which Purchaser detected
such lack of conformity discovery. There shall be deemed to not be a Lack of Conformity at the time
the Contract was concluded when Purchaser was aware, or could not reasonably be unaware, of the
Lack of Conformity. During the European Warranty Period, Diono E.U. will, at the Purchaser’s option,
repair or replace a Product free of charge, within a reasonable time and without any signifi cant
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