Damage to a Covered Component during shipping is not covered by this Limited Warranty, but we will
replace such damaged Covered Components if you:
Shipping damage claims are very time sensitive and it is your responsibility to immediately inspect the
electric vehicle for damage upon receipt.
If you choose to set up your own independent shipping method, such as use of a freight forwarder or
other similar service, Raddy will not replace any Covered Components damaged during such shipping
method.
Shipping Damage
If any electric vehicles purchase becomes subject to a credit card chargeback in any amount, and you
are still in possession of the e-bike, then this Limited Warranty shall be invalidated until the credit card
chargeback has been resolved.
Claims Process Raddy will not replace any covered component under this limited warranty without first
seeing photos or videos of the damaged covered components. In order to exercise your right to receive
a replacement for a Covered Component under this Limited Warranty, you must:
Replacement Covered Components under this Limited Warranty shall only be shipped to the address of
the original purchaser.
Credit Card Chargebacks
15
Notify Raddy of a Covered Component damaged in the shipping process within thirty (30) days of
your receipt of the e-bike;
Provide Raddy with a dated picture/video of the damaged Covered Component;
Return all original packaging and paperwork included with the e-bike at your sole cost, unless Raddy
agrees writing to pay your shipping costs;
Note any immediately recognizable damage on the shipper’s Bill of Landing prior to signing off on the
shipment.
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Visit this page on Raddy website:
https://iRaddy.com/pages/contact-us
and contact our customer
service OR
Initiate a conversation with the Customer service on Raddy Website. An employee will initially work
with you on the problem with your electric vehicle to identify potential simple fixes.
If the employee determines that a Covered Component must be replaced, they will provide you with a
set of instructions for returning the defective Covered Component and receiving the replacement.
After you receive the replacement Covered Component, the employee will also help in determining
how to replace or install the new Covered Component into your electric vehicle.
You will be responsible for shipping costs associated with returning a Covered Component, unless
Raddy agrees in writing to pay for such shipping costs.
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eTrail Terra E-Bike
