10. WARRANTY
WARRANTY
The manufacturer guarantees the product against defects in material and workmanship for a period of 2
years from the date of the original purchase. The warranty only applies if the product is for household use.
The warranty does not cover breakdowns due to normal wear and tear.
The manufacturer agrees to replace parts identified as defective by the designated distributor. The
manufacturer does not accept responsibility for the replacement of the machine, in whole or in part , and/or
ensuing damage.
The warranty does not cover breakdowns due to:
•
insufficient maintenance.
• abnormal assembly, adjustment or operations of the product.
• parts subject to normal wear and tear.
The warranty does not extend to:
• shipping and packaging costs.
• using the tool for a purpose other than that for which it was designed.
• the use and maintenance of the machine done in a manner not described in the user manual.
Due to our policy of continuous product improvement, we reserve the right to alter or change specifications
without notice. Consequently, the product may be different from the information contained therein, but a
modification will be undertaken without notice if it is recognized as an improvement of the preceding
characteristic.
READ THE MANUAL CAREFULLY BEFORE USING THE MACHINE.
When ordering spare parts, please indicate the part number or code, you can find this in the spare parts list
in this manual. Keep the purchase receipt; without it, the warranty is invalid. To help you with your product,
we invite you to contact us by phone or via our website:
•
+33 (0)9.70.75.30.30
•
https://services.swap-europe.com/contact
You must create a "ticket" via the web platform.
• Register or create your account.
• Indicate the reference of the tool.
• Choose the subject of your request.
• Describe your problem.
•
Attach these files: invoice or sales receipt, photo
of the identification plate (serial number), photo
of the part you need (for example: pins on the
transformer plug which are broken).
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