(iii) exchange the Macrix Product for a refund of
your purchase price.
When a product or part is replaced or a refund
provided, any replacement item becomes your
property and the replaced or refunded item
becomes Macrix’s property.
A replacement part or product, or a repaired
Macrix product, assume the remaining warranty of
the Macrix Product or ninety (90) days from the
date of replacement or repair, whichever provides
longer coverage for you.
If the product is submitted in a country different
that the country of the Macrix product’s purchase,
the Macrix manufacturer can repair or replace
products or parts with comparable products or
parts, consistent with the standards of the
country.
HOW TO OBTAIN WARRANTY SERVICE
Please contact a Macrix representative or an
authorized Macrix service provider. They will help
determine whether your Macrix Product requires
service and, if it does, will inform you how Macrix
will provide it.
Before providing warranty services, Macrix or
Macrix representatives may require detailed
information from the user, including information
on a proof of purchase, answering questions
facilitating the diagnosis of possible issues, and
complying with Macrix’s procedure concerning
warranty services, for example acting according to
an instruction concerning packaging and shipping
Macrix products, in case of a carry-in service,
according to the description below.
In order to use the service and support based on
this Macrix warranty, the user does not have to
prove, that the issue was present on the day of
delivery, unless it’s inconsistent with the issue’s
character.
WARRANTY SERVICE OPTIONS
Macrix will provide warranty service as they wish
and depending on circumstances, especially
depending on the type of the Macrix product,
through one or more of the following options:
1) Mail-in service.
If Macrix determines that your Macrix Product is
eligible for mail-in service, Macrix will send you
prepaid waybills and if applicable, packaging
material, so that you may ship your Macrix
Product to Macrix. Once service is complete,
Macrix will return the Macrix Product to you.
Macrix will pay for shipping to and from your
location if all instructions are followed.
2) Do-it-yourself (DIY) parts service.
Within the DIY parts service, Macrix will provide
the user with spare product, parts or accessories,
such as external GPS antenna, 12V cable – car
adapter, that can be easily replaced without using
tools.
CAUTION: Macrix is not responsible for any labor
costs you incur relating to DIY parts service.
Should you require further assistance, contact
Macrix at the telephone number listed below.
Macrix reserves the right to change.
If DIY parts service is available in the
circumstances, the following process will apply:
(a) Service where Macrix requires return of the
replaced product or part.
Macrix may require a credit card authorization as
security for the retail price of the replacement
product , accessory or part and applicable shipping
costs. Macrix will ship a replacement product or
part to you with installation instructions, if
applicable, and any requirements for the return of
the replaced product or part. If you follow the
instructions, Macrix will cancel the credit card
authorization, so you will not be charged for the
product or part and shipping to and from your
location. If you fail to return the replaced product
or part as instructed or return a replaced product
or part that is ineligible for service, Macrix will
charge your credit card for the authorized amount.
If you are unable to provide credit card
authorization, DIY parts service may not be
available to you and Macrix will offer alternative
arrangements for service.
(b) Service where Macrix does not require return of
the replaced product or part. Macrix will ship you
free of charge a replacement product or part
accompanied by instructions on installation, if
applicable, and any requirements for the disposal
of the replaced product, accessory or part.
PRIVACY
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