Our frames are produced by one of the world’s best companies, Genio Bikes, who are based
in Taiwan. The frames are tested to ISO standards and additional in-house standards. We
guarantee the highest quality and provide a warranty service for two years. The warranty
covers manufacturing and material failure. Damage caused by a crash or wear is not covered
by the warranty.
If you have any questions or issues, please contact us: [email protected]
Bad things can happen and crashes are a part of our sport. If you happen to damage your
Madonna frame, we offer a crash replacement program over a period of five years. Our
crash replacement program is an additional program we offer to support you when things
don’t go your way. The crash replacement is valid on frames that are damaged up to the
point where it becomes a threat to your safety. It is upon us to judge if this is the case or
not. Intentionally caused damage is excluded from our policy.
If you have a damaged frame and would like to use our crash replacement program, please
send us good quality photos and a description of the incident causing the damage. We also
need the original invoice, but you don’t need to be the f
irst owner.
If your case is within our policy we will send you an offer that roughly translates in a -35%
discount on the part of the frame that is damaged. This way you will only have to replace the
damaged parts. The damaged frame has to be send back to us.
We have stock of frames and hardware for warranty and crash replacement, but we keep
the right to offer the best alternative if a certain model, color or size is not available.
If you have any questions or issues, please contact us: [email protected]
RAAW Mountain Bikes GmbH
Albert-Einstein-Str. 5
87437 Kempten, Germany
Phone: +49 (0)83152615898
Email: [email protected]
