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Questions? We’re here to help!
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All other trademarks are the property of their respective owners.
To achieve USB 3.1 speeds, you must have a USB 3.1 controller in your laptop or desktop, with available
ports. The USB 3.1 standard specifies that port connectors will be blue, so it’s easy to identify them.
Microsoft Windows systems should install latest manufacturer USB 3.1 host controller drivers and
Windows Updates for best results. Apple Mac OS X systems require latest operating system updates for
best compatibility.
The product, however, is backward compatible with USB 2.0 so you can use or move the docking station
to any USB-capable computer, and have it work at full function, just at their native speeds USB 2.0 Hi-
Speed devices (rates up to 480Mbps), and USB 1.1 Full/Low Speed devices (rates 12/1.5 Mbps)
What sizes of SATA drives are supported?
QZ USB 3.1 SATA Hard Drive Dock has been tested with drives up to 6TB.
Note that particular operating systems may have their own limits. For example, Windows XP limits drive
size to 2TB per partition.
Will this hard drive dock work with USB 3.1 Hubs?
We recommend connecting the QZ USB 3.1 SATA Hard Drive Dock directly to a USB 3.1 port on your
computer for best results. The ASMedia chipset is a solid performer, and does usually work with hubs
but because of issues that can occur between different manufacturers USB 3.1 systems and USB 3.1
hubs we recommend connecting this hard drive dock directly if you experience any problems.
Why isn’t the dock visible under ‘My Computer’ when I plug it in?
The issue may have caused due to these reasons:
a. Conflicting drive names. If the hard drive has been used on a different computer and was given the
name C: then it will cause conflicts if the computer it is currently being used with already has a drive
named C:. Go to ‘Computer Management’, select “Disk Management’, locate the external hard drive,
and then assign a different name to it.
b. The hard drive may have been configured to operate with another OS. Formatting hard drive could
resolve this issue
Warranty
QZ offers unprecedented 12 month limited warranty on all its products.
Claim procedure? Hey, relax! It’s no big deal! Enjoy using this product. You may never need to.
If at all needed, give us a shout at our friendly customer support.