User Manual v.2
QVidium
®
QVENC4K™ UHD/HEVC Video Encoder
Copyright 2023 QVidium
®
Technologies, Inc.
Page 42 of 43
7.5 Appendix E: Product Warranty Terms and Conditions
1)
Warranty Statement
Thank you for purchasing a QVidium product. All QVidium products come with a one-year limited
warranty against defects in material and workmanship during the warranty period. If a product
proves to be defective in material or workmanship during the warranty period, QVidium will, at its
sole option, repair or replace the product with a similar product. Replacement Product or parts may
include remanufactured or refurbished parts or components. The replacement unit will be covered
by the balance of the time remaining on the customer's original limited warranty. QVidium provides
no warranty for the third-party software included with the product or installed by the customer.
QVidium does not warrant that the operation of any product will be interrupted or error free and
QVidium is not responsible for damage arising from failure to following instructions relating to the
product’s use.
2)
Warranty Conditions
The warranty is valid only for the first consumer purchaser and is not transferable. Proof of
purchase will be required for any limited warranty. The warranty does not cover: 1) any product on
which the serial number has been defaced, modified or removed or 2) Damage, deterioration or
malfunction resulting from: a) Accident, misuse, neglect, fire, water, lightning, or other acts of
nature, unauthorized product modification, or failure to follow instructions supplied with the product;
b) Repair or attempted repair by anyone not authorized by QVidium; c) Damage to or loss of any
programs, data or removable storage media; d) Software or data loss occurring during repair or
replacement; e) Any damage of the product due to shipment; f) Removal or installation of the
product; g) Causes external to the product, such as electric power fluctuations or failure; h) Use of
supplies or parts not meeting QVidium’s specifications; i) Normal wear and tear; j) Failure of owner
to perform periodic product maintenance; k) which has been subjected to unusual physical or
electrical stress, misuse, abuse, power shortage, or negligence or; l) Any other cause which does
not relate to a product defect.
3)
Warranty Procedure
For the duration of the warranty period, QVidium will replace or repair defective products. If a
product is suspected of being defective, the owner should contact the reseller or distributor that
sold the product. A representative will authorize the exchange or repair of the defective item.
Products must be shipped in the original or comparable packaging with shipping and insurance
charges prepaid in U.S. currency.
4)
Limitation of Warranty
Neither QVidium nor its third party suppliers make any other warranty or condition of any kind
whether expressed or implied, with respect to the QVidium products, and specifically disclaim the
implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular
purpose.
5)
Limitation of Liability
Except for the limited obligations specifically set forth in this warranty statement, in no event shall
QVidium or its third party suppliers be liable for direct, indirect, special, incidental, or consequential
damages, whether based on contract, tort, or any other legal theory and whether advised of the
possibilities of such damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or
limitation of incidental or consequential damages, so the above limitations and/or exclusions may
not apply to you. This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.