12
TROUBLESHOOTING
Error class
Error type
Error message
Bar code reading
Bar code reader
sound signal absent
after triggering.
A sound signal is heard
but no message is
displayed by the LCD.
Error message on the LCD.
Error while reading bar
code. Please try again.
Incorrect patient or
operator ID shown
on the LCD.
Data transmission
Error message on the
QuikRead Instrument
display.
Sending failed!
Print result?
Data cannot be seen on the
remote LIS/HIS computer.
Wrong data on the remote
LIS/HIS computer.
Possible cause
Corrective action
The interface cable connection
is poor.
Make sure that the cable is
properly connected.
The bar code reader is wrongly
configured.
Use the QuikRead QuikLink Setup Wizard
for reconfiguration.
Unsuitable bar code reader
Select right bar code reader model.
Defected bar code reader
Contact your local supplier.
Poor bar code quality
Use a new label.
Unsuitable bar code type
Check that the QuikRead QuikLink
Setup Wizard supports the bar code
families in use.
The QuikRead Instrument
is wrongly configured.
Use the QuikRead QuikLink Setup Wizard
for reconfiguration.
The interface cable connection
is poor.
Make sure the cable is
properly connected.
The interface cable is defective.
Contact your local supplier.
Several causes
Read again.
If the message persists, contact your local
supplier.
Unsuccesful bar code reading
Aim the reader more carefully at the bar
code. Ensure that the light bar covers the
entire code horizontally.
Bar code reader does not sup-
port the bar code type used for
patient or operator ID and there-
fore the code is read incorrectly.
Check that the QuikRead QuikLink Setup
Wizard supports the bar code families in
use.
The cable to the remote LIS/HIS
computer is disconnected.
Connect the cable.
The cable to the remote LIS/HIS
computer is defective.
Change the cable.
Remote LIS/HIS computer is
not responding.
Check that the
remote computer is OK.
Wrong driver version on the
remote LIS/HIS computer.
Contact your
local administrator.
Other cause
Wrong driver version on the
remote LIS/HIS computer.
Contact your
local administrator.
Other cause
Also see the QuikRead 101 Instrument Instructions for use,
Appendix C: Troubleshooting / Error messages