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QL-800 Maintenance Utility

QL-800 User Guide

Replacing the Printhead

Use the following procedure to replace the printhead. This process will replace the
printhead for each color.

Note:

Wear protective gloves to prevent ink from staining your hands during this

procedure.

Launch the QL-800 Maintenance Utility.

From the Windows Start Menu, choose

Start > All Programs > QuickLabel

QL-800 > QL-800 Maintenance Utility

. A language and printer prompt will open.

Select a display language and the QL-800 printer you want to connect to. Choose

Choose the

Parts Replacement

tab.

Select

Printhead

. Then choose

Start

. Follow the on-screen instructions to

complete this procedure.

Replacing the Cutter

Use the following procedure to replace the cutter.

Note:

The cutter blade is sharp. Use caution to avoid personal injury or damage to

clothing when working with cutting blades or around exposed blade surfaces.

Launch the QL-800 Maintenance Utility.

From the Windows Start Menu, choose

Start > All Programs > QuickLabel

QL-800 > QL-800 Maintenance Utility

. A language and printer prompt will open.

Select a display language and the QL-800 printer you want to connect to. Choose

Choose the

Parts Replacement

tab.

Select

Cutter

. Then choose

Start

. Follow the on-screen instructions to complete

this procedure.

Replacing the Aerosol Filter

Use the following procedure to replace the aerosol filter.

Note:

Wear protective gloves to prevent ink from staining your hands during this

procedure.

Launch the QL-800 Maintenance Utility.

From the Windows Start Menu, choose

Start > All Programs > QuickLabel

QL-800 > QL-800 Maintenance Utility

. A language and printer prompt will open.

Select a display language and the QL-800 printer you want to connect to. Choose

Choose the

Parts Replacement

tab.

Select

Aerosol Filter

. Then choose

Start

. Follow the on-screen instructions to

complete this procedure.

Содержание QL800

Страница 1: ...Fast print speed up to 305 mm s Excellent print quality up to 1600 dpi High yield vivid inks Complete with color labeling software USER GUIDE The Labels You Want When You Need Them QuickLabel com...

Страница 2: ......

Страница 3: ...Label An AstroNova Division World Headquarters 600 East Greenwich Ave West Warwick RI 02893 Tel 1 401 828 4000 Fax 1 401 822 2430 E mail info QuickLabel com www QuickLabel com Technical Support Tel 1...

Страница 4: ...be furnished on an exchange basis and will be either reconditioned or new The customer is responsible for freight to return the printer or component to our factory or authorized service center We will...

Страница 5: ...atible with the QL 800 This warranty is void if the QL 800 ink cartridge has been damaged by accident abuse neglect or misapplication if the product has been improperly installed or maintained if the...

Страница 6: ...d to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against interference in a residential installat...

Страница 7: ...6 EC and or your national laws implementing those Directives If a chemical symbol is printed beneath the symbol shown above in accordance with the Battery Directive this indicates that a heavy metal H...

Страница 8: ...ith EEE At the same time your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources For more information regarding return and recycling of WEE...

Страница 9: ...ctives Application des Decisions du Conseil Anwendbar fur die Richtlinien Applicazione delle Direttive del Comitato 2004 108 EC 2006 95 EC I the undersigned hereby declare that the equipment specified...

Страница 10: ......

Страница 11: ...ing the Printhead 14 Loading and Unloading Media 18 Loading Media 18 Loading Media with Manual Feed Mode 19 Unloading Media 21 Working with Wide Gap Media 22 QuickLabel Services 22 QL 800 Label Materi...

Страница 12: ...ormation 50 Upgrading the Printer and Print Module Firmware 50 Setting the Clock 51 Print Settings Tab 52 Setting the Vertical Baseline 52 Setting the Horizontal Baseline 53 Setting the Cut Stop Posit...

Страница 13: ...or Drops Out During Printing 90 Resolving Windows 7 and Windows 8 USB Installation Issues 90 Chapter 7 Rewinder 93 Before Installing the Rewinder 93 Installing the Rewinder 93 Rewinding Labels 95 Cha...

Страница 14: ...Contents iv QL 800 User Guide...

Страница 15: ...ht label for the right customer in the right quantity just in time As a true digital printer the QL 800 easily prints labels with any text barcode or graphics in affordable small batches perfect for l...

Страница 16: ...e printer See Unpacking the Printer on page 3 2 Ensure all parts are included See Checking the Included Parts on page 5 3 Before installing the printer select an appropriate location and ensure system...

Страница 17: ...You will remove this block later when using the After Shipping Wizard to prepare the maintenance roller install ink cartridges and install the printhead See Using the After Shipping Wizard on page 12...

Страница 18: ...tape is used to secure the doors and covers in place There is also tape holding the maintenance cartridge in place Open the main side door and lower side door to access and remove this tape 5 With th...

Страница 19: ...wer side door open 8 Grasp the maintenance cartridge and pull it straight out of the printer Then reinstall the maintenance cartridge Ensure it is fully inserted in the printer 9 Close the lower side...

Страница 20: ...nded Ensure the environment humidity is within 20 to 80 non condensing relative humidity For optimal print quality a relative humidity of approximately 60 is recommended Avoid placing the printer in a...

Страница 21: ...person should lift the front by the indicated lift point while the other person should lift the back by the indicated lift point Do not lift the printer by the mandrel Lift the front of the printer b...

Страница 22: ...wer source Then turn on the power via the power inlet switch 2 2 Press and hold the power key 3 for one second to turn the printer on The printer will begin the power up process including opening the...

Страница 23: ...tall Printer Software The software installation wizard will start Note If the Windows logo testing or publisher verification warning messages appear during installation choose to continue the installa...

Страница 24: ...D drive you can obtain the software from www QuickLabel com downloads 3 Choose Install Printer Software The software installation wizard will start Note If the Windows logo testing or publisher verifi...

Страница 25: ...tart Menu choose Start All Programs QuickLabel QL 800 Toolbox A web browser will open and display the QL 800 Toolbox application 2 Choose the Diagnostics link to display the Diagnostics information Th...

Страница 26: ...ose After Shipping Follow the on screen instructions to complete this procedure This wizard will guide you through the following actions Preparing the Maintenance Roller See Preparing the Maintenance...

Страница 27: ...instructions to install ink cartridges Warning For safety keep ink cartridges out of the reach of children If ink is accidentally ingested contact a physician immediately 1 Open the main side door Ope...

Страница 28: ...idge latches Then close the main side door Installing the Printhead Use the following instructions to install the printhead Caution The printhead is sensitive to electrostatic discharge ESD Use ESD pr...

Страница 29: ...If the foil packing is damaged report the issue to Technical Support or your reseller Caution Do not place the unprotected printhead cartridge on any surface Protect the printhead cartridge at all tim...

Страница 30: ...lling on the strip Caution Dispose of the removed strips immediately and do not allow the removed strips to touch the electrical contacts or printhead nozzles 8 Carefully remove the plastic bracket fr...

Страница 31: ...e fluidic couplings should advance and seal to the printhead cartridge Caution If the latch will not close do not force it Remove the printhead and try again 14 Close the top cover 15 Finish the After...

Страница 32: ...rient the media roll 2 as illustrated and put it on the mandrel Make sure the roll makes contact with the inner flange 3 4 Turn the wing nut 1 on the end of the mandrel clockwise until you feel resist...

Страница 33: ...r starts automatically feeding it into the printer The printer will feed media and the loading process will be complete Loading Media with Manual Feed Mode In most cases the standard media loading pro...

Страница 34: ...uide before printing 8 Open the top cover This step deactivates the automatic media loading feature 9 Place the media near the entry slot and slide the adjustable media guide 6 to the width of the med...

Страница 35: ...t exited the back of the printer back feeding will stop and the printer will beep once This confirmation tone alerts you that media is about to be unloaded 2 To continue and unload media press and hol...

Страница 36: ...ckLabel has the advantage of providing you with lower prices due to production efficiencies QuickLabel s QL 800 BPO Program covers all of your requirements for printing supplies over a 12 month period...

Страница 37: ...this slot 2 Operation Panel Use these keys to operate various printer func tions 3 Top Cover Open this cover to access the printhead 4 Main Side Door Open this door to access the transport unit and i...

Страница 38: ...onnection method 4 LAN Port Connect the LAN cable here when using the LAN connection method 5 Power Inlet Connect the power cord here 6 Inner Flange Position the media roll edge so it touches this fla...

Страница 39: ...release the feed key to feed media one label length Press and hold the feed key to feed media until you release the key While paused press and hold the feed key to perform a light printhead cleaning...

Страница 40: ...r beeps once Press and hold the back feed key again to continue and unload media 5 Cut If the printer is in the ready state press and hold this key for approximately one second to cut media at the exi...

Страница 41: ...f the printer The same file printed on printers using different technologies may look very different as well 3 Cyan Ink These yellow LEDs indicate the status of each ink cartridge Off Ink cartridge ha...

Страница 42: ...rofiling There are devices that can help you develop profiles for your display to ensure that what you see is close to what you are getting Using QL 800 profiles will help with consistency in printing...

Страница 43: ...available from other software companies such as Adobe and Corel Adobe Photoshop Illustrator and similar professional image editing programs provide advanced tools for creating your artwork A common sc...

Страница 44: ...no more than 0 02 0 5 mm of ink should be printed onto the liner Design elements that will run to the edge of the label are the parts of the design that will bleed across the edge Your bleed will mos...

Страница 45: ...obe Photoshop choose a resolution of 600 pixels per inch This will provide sufficient image resolution to produce superior print quality This setting is not used in vector based design applications su...

Страница 46: ...our version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access the Search option by pointing to the upper right corner of the screen Search for Control Panel and clic...

Страница 47: ...f you observe image noise in printed labels try turning off this option 7 If necessary you can select a printing quantity Print copies are specified within the application before printing However you...

Страница 48: ...t and choose Properties or Setup varies based on program 2 Choose the General tab 3 Choose Manage Labels The Custom Label Size window will open 4 Enter or select a label name To edit an existing label...

Страница 49: ...g Custom QuickLabel Omni this process is not required 1 Open the appropriate printer window based on your version of Windows In Windows 7 choose Start Devices and Printers In Windows 8 and 10 access t...

Страница 50: ...the Media tab 3 If necessary use the offset options to adjust the location of a printed image relative to the registration marks on the media Horizontal Offset Negative values move the image left on...

Страница 51: ...re using gap media Reflective Choose this option if you are using reflective mark media None Choose this option if you are using media without gaps or reflective marks continuous media Hole or Notch C...

Страница 52: ...upper right corner of the screen Search for Control Panel and click the Control Panel icon In the Control Panel window click View Devices and Printers Right click the printer icon and choose Printing...

Страница 53: ...fter setting up the driver you can save the driver settings It may be helpful to save driver settings for each label you will be printing 1 Open the appropriate printer window based on your version of...

Страница 54: ...file select the profile name from the list To create a new settings profile enter a profile name in the list 4 Edit the driver settings as needed 5 Save the settings If you edited an existing settings...

Страница 55: ...n save or load these settings using custom setting files in the Import Export tab of the driver 1 Open the appropriate printer window based on your version of Windows In Windows 7 choose Start Devices...

Страница 56: ...rinting Before you print full bleed labels using a third party application you will need to select the appropriate options in the printer driver Note Driver instructions apply only to printing via thi...

Страница 57: ...ee Saving and Recalling Driver Settings on page 39 Save the settings with a meaningful name For example if your label is 4 x 6 inches Full Bleed 4x6 may be a helpful name Choose this settings profile...

Страница 58: ...int job While paused press and hold the feed key to perform a light printhead cleaning operation Printhead cleaning options are also available in the QL 800 Maintenance Utility 7 Receive the printed l...

Страница 59: ...e Launch Status Monitor from the Services tab 2 You can view status information in the Printer Status area This area will display informational and error messages related to your printer s current sta...

Страница 60: ...Monitor from the Services tab 2 You can view print job information in the Job Status area Total Labels Printed During printing the current number of labels printed will be displayed After a print job...

Страница 61: ...of the maintenance cartridge remaining service life in the Maintenance Cartridge Life area Estimating Ink Use You can use the QL 800 Toolbox application to estimate ink use for print jobs This is acc...

Страница 62: ...the QL 800 Toolbox You may need to choose the Ink Usage link to refresh the page Ink estimates do not consider auto maintenance cleaning operations The estimate only predicts the amount of ink that w...

Страница 63: ...nance Utility is installed during the driver installation process The utility allows you to view printer information and perform a variety of maintenance functions Printer Information Tab Use the Prin...

Страница 64: ...s section provides the remaining service life percentage of the printhead If print quality is acceptable you can continue to use a printhead past 100 of its service life This section also provides the...

Страница 65: ...the power inlet switch on Power on the printer Setting the Clock 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Util...

Страница 66: ...00 printers and notice that the image prints in different locations you can move the vertical baseline of a printer Note Adjusting the baseline is needed only for synchronizing the output of two or mo...

Страница 67: ...tions you can move the horizontal baseline of a printer Note Adjusting the baseline is needed only for synchronizing the output of two or more printers Baselines are adjusted at the factory and should...

Страница 68: ...e Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer yo...

Страница 69: ...print quality Note The auto maintenance routine uses ink and other consumables Run the auto maintenance routine only as often as needed to maintain print quality 1 Launch the QL 800 Maintenance Utili...

Страница 70: ...t Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK...

Страница 71: ...Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the Cleaning tab 3 Choose Before Moving Follow the on screen instructions to complete this procedure 4 Power...

Страница 72: ...After Shipping Follow the on screen instructions to complete this procedure System Logs Tab Use the System Logs tab to view the error history and save log files It also provides a convenient way to e...

Страница 73: ...L 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 2 Choose the System Logs tab 3 Choose Save Error His...

Страница 74: ...working with cutting blades or around exposed blade surfaces 1 Launch the QL 800 Maintenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility...

Страница 75: ...ately To prevent ink from leaking from a used maintenance cartridge avoid dropping the cartridge or storing it at an angle Otherwise ink may leak and cause stains Ink adheres to the maintenance cartri...

Страница 76: ...ntenance Utility From the Windows Start Menu choose Start All Programs QuickLabel QL 800 QL 800 Maintenance Utility A language and printer prompt will open Select a display language and the QL 800 pri...

Страница 77: ...four yellow LEDs on the printer indicate ink status Flashing LEDs indicate low ink Illuminated LEDs indicate empty ink The printer has four ink cartridges black K cyan C magenta M and yellow Y Confir...

Страница 78: ...Push the cartridge in all the way You will feel slight resistance near the end of this process as the nozzle engages the ink needles inside the printer Repeat this step for each color Caution There ar...

Страница 79: ...nch Rollers As media is fed into the printer it is advanced by a series of rollers just inside the media entry slot Over time these rollers may accumulate dust or adhesive residue You can clean these...

Страница 80: ...k from leaking from a used maintenance cartridge avoid dropping the cartridge or storing it at an angle Otherwise ink may leak and cause stains Ink adheres to the maintenance cartridge after it has be...

Страница 81: ...ally drops of ink may be deposited onto the belts You can clean the transport belts as needed Note Wear protective gloves to prevent ink from staining your hands during this procedure 1 Remove media f...

Страница 82: ...d use the cloth to clean the four belts on the transport unit 7 If necessary you can grasp and move the belts manually in either direction to expose more belt surface area for cleaning All four belts...

Страница 83: ...en the main side door 4 Release the two ink cartridge latches 5 Carefully slide all four ink cartridges one at a time out of the unit 6 Use a swab or lint free cloth dampened with isopropyl alcohol to...

Страница 84: ...ened with isopropyl alcohol to clean the ink cartridge connection contacts inside the printer 8 Insert all four ink cartridges into the unit one at a time according to the ink color indicated on the i...

Страница 85: ...tility A language and printer prompt will open Select a display language and the QL 800 printer you want to connect to Choose OK 3 Choose the Cleaning tab 4 Choose Before Moving and then follow the on...

Страница 86: ...Printer Maintenance 72 QL 800 User Guide...

Страница 87: ...el the job 1003 Unwind too Slow The mandrel is moving slower than expected Look for and clear obstructions at the unwind mandrel Check for media slack between the media entry slot and roll Reload medi...

Страница 88: ...side door was opened during a print job Close the door Press and release the power key to resume the job Or press and hold the pause resume key to cancel the job 100B Top Cover Open The top cover was...

Страница 89: ...lers See Cleaning the Input Pinch Rollers on page 65 1010 Can t Start Vacuum Fans There is an electronics failure Press and hold the power key on the operation panel for three seconds to turn the prin...

Страница 90: ...three seconds to turn the printer off Wait three seconds Then press and hold the power key for one second to turn the printer on again If the issue persists contact Technical Support 1015 Internal Er...

Страница 91: ...internal communi cations failure Press and release the power key to clear the error Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Th...

Страница 92: ...for one second to turn the printer on again If the issue persists contact Technical Support 1024 Unexpected Engine Response There is an internal communi cations failure Press and release the power ke...

Страница 93: ...d release the power key to clear the error Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then press and hold the power key for one se...

Страница 94: ...clear the error Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then press and hold the power key for one second to turn the printer on...

Страница 95: ...t contain valid top of form parameter Press and release the power key to resume the job Or press and hold the pause resume key to cancel the job 1045 Can t find Job Parameter Job status message does n...

Страница 96: ...appropriate for this printer Install a genuine QuickLabel printhead 2003 Printhead Missing The printhead is not installed has a poor electrical connec tion or a printhead latch is not recognized as b...

Страница 97: ...e After Moving func tion in the Cleaning tab of the QL 800 Maintenance Utility Press and hold the power key on the operation panel for three seconds to turn the printer off Wait three seconds Then pre...

Страница 98: ...re not detected Clean ink cartridge electrical contacts and reinstall the ink cartridge See Cleaning the Ink Cartridge Contacts on page 68 200F Black Ink Out The black ink cartridge is empty Replace t...

Страница 99: ...ely and taking up slack prop erly 2100 Unspecified Paper Path Many factors may produce this error condition It is commonly caused by an error with the print encoder Media is not moving smoothly due to...

Страница 100: ...jam you will need to reprint labels that were not completed before the jam occurred Caution Use caution when removing a media jam The printer contains sensitive components that can be damaged by debr...

Страница 101: ...de door 4 Lift the roller handle 2 to open the input pinch rollers There are two rollers on the top and one roller on the bottom of the media entry slot The rollers must be open to allow removal of th...

Страница 102: ...the shipping lock by rotating it counterclockwise and then pulling it straight out This lock is usually removed during the unpacking process 6 Release the roller handle and the rollers will return to...

Страница 103: ...as barcodes or serial numbers that change during printing When printing under these conditions and there is no more data available to print the printer will not pause and wait for more data Instead i...

Страница 104: ...Replacing the Printhead on page 60 Resume printer use If the problem persists contact Technical Support Resolving Windows 7 and Windows 8 USB Installation Issues When you install the printer driver vi...

Страница 105: ...ecified list Then choose Properties The QuickLabel QL 800 Properties window will open Choose the Hardware tab 3 Select QuickLabel Systems QuickLabel QL 800 and choose Properties The Properties window...

Страница 106: ...oting 92 QL 800 User Guide 5 Choose Update Driver When you are prompted select the Search automatically for updated driver software option Windows will locate the driver on your system and create a pr...

Страница 107: ...desk table or other similar surface it must be sturdy and stable enough to support the weight of the printer and the rewinder Do not turn the rewinder mandrel by hand to rewind the media Turning the m...

Страница 108: ...The lower screws will capture and secure the tabs from the rewinder bracket 4 6 Remove the two thumb screws from the rewinder 5 7 Align the rewinder 5 with the rewinder bracket 4 Ensure the thumb scr...

Страница 109: ...screw 6 counterclockwise to loosen and remove the removable roll support arm 7 3 Turn the rewinder mandrel adjustment knob 4 counterclockwise to loosen the mandrel 4 Remove the outer flange 2 from the...

Страница 110: ...nd of the media to the core with tape Ensure the printed side faces out 9 Reinstall the outer flange 2 and then turn the mandrel adjustment knob 4 clockwise to tighten the mandrel 10 Install the remov...

Страница 111: ...rinter If this happens allow the printer to sit for at least 1 hour at room temperature to adapt to the ambient temperature and humidity Never place the printer on a slanted or unstable stand or table...

Страница 112: ...other than the one rated for the printer This printer is designed to be used in the region where purchased Also make sure the power source can supply sufficient power for the printer This could cause...

Страница 113: ...the printer This could cause a serious electrical shock Important While the printer is printing do not open any covers and do not remove the power plug Do not apply excessive force or strong shock to...

Страница 114: ...all children This prevents accidents If a child accidentally swallows ink seek medical attention immediately If ink gets into your eyes wash it out with flowing water immediately If irritation persist...

Страница 115: ...dye car tridges 250mL Maintenance Cartridge Capacity Approximately 1 million printed inches or 850 mid job cleanings Near full warning at approximately 80 full Printhead Life Approximately 250 000 li...

Страница 116: ...ickness 5 5 mil 7 5 mil 0 140 mm 0 191mm Control Panel 5 buttons Power Pause Feed Back Feed Cut 7 LEDs Power Status Error Ink Out C M Y K Service Wait Time to Ready On Ready 60 seconds Connectivity US...

Страница 117: ...onger than 2 weeks powered off or in standby Ink Storage 32 F to 95 F 0 C to 35 C 35 to 85 Relative Humidity non condens ing Ink Warranty 24 months from date of production or 6 months after installati...

Страница 118: ...Specifications Label Rollstock 8 OD 203 mm QuickLabel paper and synthetic labels Label Size Print Area Width 2 0 8 3 51 mm 211 mm Length 1 0 30 0 25 mm 762 mm Construction Width a 2 125 8 425 54 mm 2...

Страница 119: ...red with X Rite 504 Non glossy finish Other Features Gap e 0 118 3 0 mm 0 75 19 mm Multi Across Down Yes 1 0 25 mm min width 1 0 25 mm min length Maximum of 0 25 horizontal and verti cal gaps Butt Cut...

Страница 120: ...Specifications 106 QL 800 User Guide...

Страница 121: ...rmware Upgrade 50 Full Bleed Labels Planning 30 H Horizontal Baseline 53 I Ink Cartridge Contacts Cleaning 68 Ink Cartridges Installing 13 Replacing 63 Ink Levels 47 Inner Flange 24 Installation Locat...

Страница 122: ...Information 50 Printhead Installing 14 Replacing 60 Printhead Cleaning 56 Printing Labels 43 R Rewinder 93 95 S Safety 97 Shipping 57 Specifications 101 Status Monitor 45 46 47 System Requirements 8 T...

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