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Snowdon
Porch Awning instructions
Warranty
Details of the warranty on your awning.
Warranty Information
• This product comes with a full 24 month manufacturers defect warranty and covers any manufacturers
defects for two (2) years from the date of the original purchase. It does not cover any damage
occurred though:
• The product falling, being dropped, scratched or damaged in any way.
• The product has been technically changed by the owner or another third party
• Improper use of the product, including but not limited to extended or commercial use.
• Normal wear and tear - which includes (but is not limited to): colour fading, wearing, stretching.
• Weather damage - which includes (but is not limited to) U.V. degradation and colour changing.
•
• The affected part will be replaced or repaired (manufacturers option) if they are found to be defective
within the two (2) years time frame.
• The warranty will be void if the product has been subject to neglect, misuse, improper installation,
misapplication, alteration or accident including, but not limited to, improper installation, maintenance
or use of unauthorised parts or attachments.
• Damage caused by not following the instruction manual in full will invalidate the warranty, if this
results in consequential damages, Quest will not be liable for these damages or any costs incurred
due to these damages.
• Quest will not be liable for material damage or personal injury caused by improper use or if the
safety instructions are not properly executed in full.
• All claims must be made though the retailer you purchased the product from and not direct with the
wholesaler or manufacturer.
• Warranty claims cannot be honoured without an original dated receipt and or proof of purchase.
• By executing repairs the original warranty period of two (2) years will not be extended, nor the right
to a complied new warranty. This warranty is only legal on European soil.
• This warranty does not overrule the European directive 2011/83/EU.
• This product may not be amended or changed.
•
Permanent Pitch
• This product can be used as a permanent pitch awning, but when used as permanent pitch there are
caveats for the standard warranty terms and conditions which are outlined below.
• When used as a permanent pitch awning, the wear and tear coverage is still bound by the standard
usage. This means when used as a permanent pitch awning, the awning is covered for failure, but
not against extended wear and tear, such as extended faded or UV degradation.
• When used as a permanent pitch awning, it still requires checking at regular intervals. If the awning
is not checked at regular intervals then This is due to weather and ground changes that can happen
at any time. These can lead to pegs coming out of the ground or even pole slippage, which can lead
to failure of the awning and is not covered by the warranty.
