Service
9
StorNext M330
Environmental
Conditions
The installation site must have the following environmental conditions:
• Humidity: 20% – 80% non-condensing
• Temperature: 15°C – 35°C (59°F – 95°F)
Note:
35°C (95°F) is the maximum temperature for the StorNext M330 at sea
level. For every 1000 feet (305 meters) of altitude, the maximum
temperature is reduced by 1°. For example, the maximum temperature for a
StorNext M330 at 1000 feet (305 meters) is 34°C (93°F).
• Altitude: –984 to 10,000 feet (–300 to 3048 meters)
These environmental conditions apply when the StorNext M330 system is in operation.
Note:
For additional StorNext M330 specifications (including environmental
requirements during shipping and storage), see the
Quantum StorNext M330
User’s Guide
(PN 6-67165).
Installation and
Integration Services
Onsite professional installation is required, either via Quantum StorNext M330 Onsite
Installation and Training (SSP3H-NSYP-001x) or via a trained Quantum Authorized
StorNext Support Provider (ASSP) partner.
Service
StorNext M330
Warranty
The StorNext M330 standard warranty includes one year of Quantum’s Bronze Support
Plan. This includes 5x9 telephone support and next business day on-site response.
StorNext M330 customers may choose to purchase additional years of Bronze support or
a warranty uplift that offers extended hours and more comprehensive on-site support.
All add-on StorNext software features must be purchased with the equivalent service
level of the StorNext M330; similarly, all add-on StorNext software licenses must co-
terminate with the StorNext M330 service contract, so that the termination dates are
the same for all components.
For questions about support or coverage in any of the Quantum service zones, contact
Quantum customer support.
Warranty coverage or uplifts may not be available in all areas. Please contact your local
Quantum representative for more information concerning areas and type of warranty
and service coverage that is available.
