Preserving the World’s Most Important Data. Yours.™
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Protected by Pending and Issued U.S. and Foreign Patents, including U.S. Patent No. 5,990,810.
For assistance, contact the Quantum Customer Support Center:
USA:
800-284-5101 (toll free) or 949-725-2100
EMEA:
00800-4-782-6886 (toll free) or +49 6131 3241 1164
APAC:
+800 7826 8887 (toll free) or +603 7953 3010
Worldwide:
http://www.quantum.com/ServiceandSupport
About Quantum
Quantum Corp. (NYSE:QTM) is the leading global storage company
specializing in backup, recovery and archive. Combining focused
expertise, customer-driven innovation, and platform independence,
Quantum provides a comprehensive range of disk, tape, media and
software solutions supported by a world-class sales and service
organization. This includes the DXi™-Series, the first disk backup
solutions to extend the power of data deduplication and replication
across the distributed enterprise. As a long-standing and trusted
partner, the company works closely with a broad network of
resellers, OEMs and other suppliers to meet customers’ evolving
data protection needs.
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StorNext M330 Site Planning Guide
Service Levels
The StorNext M330 includes one year of Bronze Support as a product warranty. Uplift
support plans are also available—and advisable:
• Next Business Day Gold: 7x24xNBD on-site
• Gold Support: 7x24x4hr on-site
• Extension of Bronze: 5x9xNBD on-site
Service renewal prices are the same as the initial prices and are sold on an annual basis.
All add-on StorNext software features must be purchased with the equivalent service
level of the StorNext M330; similarly, all add-on StorNext software licenses must co-
terminate with the StorNext M330 service contract, so that the termination dates are
the same for all components.
Equivalent service levels between StorNext Software and the StorNext M330 appliance
are:
Warranty coverage or service uplifts may not be available in all areas. Contact your
Quantum representative for information concerning available warranty and service
coverage.
Quantum ASSP
Program
The Quantum Authorized Software Support Provider (ASSP) program has been extended
to cover both StorNext software as well as the StorNext M330 metadata controller
appliance. Quantum ASSP partners will be eligible to offer first tier support on the
StorNext M330 once they’ve been trained and certified on the StorNext M330 product.
Quantum ASSP partners who have been trained on the installation and configuration of
the StorNext M330 may also choose to offer their own professional onsite installation
services for the StorNext M330 product.
For inquiries about the Quantum ASSP program for StorNext, contact your local
Quantum representative.
Software Service Levels
StorNext M330 Service Levels
Silver (5x9 telephone)
Bronze (5x9xNBD on-site)
Gold (7x24 telephone)
Next Business Day Gold (7x24x4hr on-site)
