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Quantum ATL P4000 and ATL P7000 Prism FC470 User’s Guide Addendum

Document 6331190-01, Ver. 1, Rel. 1

July 2003

Troubleshooting

Figure 27 FC470 Features

Table 14 FC470 Feature
Descriptions

Basic

Troubleshooting

Simplify the installation by reducing it to the most basic configuration.

Then, add elements one at a time, verifying the operation after each

step.
Basic troubleshooting includes verifying the setup and the

connections, including:
•

Verifying SCSI Bus Configuration

•

Verifying Fibre Channel Port Connection

•

Verifying SCSI Devices in Windows NT

•

Verifying Windows 2000 Driver

•

Verifying Mapping

•

Verifying Devices

•

Verifying the Host Configuration

•

Verifying HBA Device Driver Information

Each of these topics is discussed in the following sections.

Verifying SCSI Bus Configuration

• Items to check include:

Item

Description

SCSI bus activity LEDs (on corresponding ports, 0, 1)

SCSI bus activity LEDs (on corresponding ports, 2, 3)

Fibre Channel Link LED on Port 0

Fibre Channel Activity on Port 0

Fibre Channel Link LED on Port 1

Fibre Channel Activity LED on Port 1

Ethernet Activity and Link LEDs

Power LED

Содержание P4000 Series

Страница 1: ...st Bus Adapters and Switches 3 Supported Backup Applications 4 Quantum Customer Support 5 FC470 Overview 5 FC470 Web Interface 7 FC470 Menu Items 8 Accessing the FC470 Web Pages 8 Home Page 9 System P...

Страница 2: ...User s Guide Addendum Document 6331190 01 Ver 1 Rel 1 July 2003 2 6207947 04fN 20 Event Log Configuration 31 Event Log Display 32 Clear Event Log 32 Report Menu 33 Reboot Option 33 Troubleshooting 34...

Страница 3: ...hallenge SCSI as the interface of choice for host to storage applications Fibre Channel advantages include Connection distances with the Quantum ATL FC470 option up to 500 meters 2 GB Sec data transfe...

Страница 4: ...3xx Must have QLDriver installed on host computer See manufacturer s website for latest driver information Emulex LP8K LP9K See manufacturer s website for latest driver information JNI 1663 6410 65xx...

Страница 5: ...8748 Send faxes for the Customer Support Department to North South America 949 725 2176 Asia Pacific Rim International Code 61 7 3862 4677 Europe Middle East Africa International Code 44 0 1256 848777...

Страница 6: ...ottom LED indicates a valid Fibre Channel link on the port Ethernet Port 0 The FC470 contains one Ethernet port which is used for remote configuration and bridge management The port has two correspond...

Страница 7: ...e allows you to configure standard system components Ports Page allows you to configure both the SCSI and Fibre Channel ports Discovery Page allows you to display connected devices and discover new de...

Страница 8: ...Pages Figure 2 FC470 Menu Tree Accessing the FC470 Web Pages 0 To access the FC470 web pages 1 On the host computer open the internet browser software In the Address field type http IPaddress where IP...

Страница 9: ...s menus and screens The Password dialog box is displayed see figure 4 Figure 4 Password Dialog Home Page 0 The first page that displays when you access the FC470 web pages is the FC470 Home page see f...

Страница 10: ...o the configuration for that particular port or bus click the desired Fibre Channel port or SCSI port To open the Network Configuration page click the Ethernet port Main menu Bridge status information...

Страница 11: ...nfigure Serial port Quantum Field Service Only Network Information SNMP currently not supported Active Fabric User Information Real Time Clock Reset Page Network Information 0 The Network Information...

Страница 12: ...en rebooted Active Fabric 0 The Active Fabric page allows you to configure active fabric options on the FC470 Field Description Hostname View or set the hostname for the FC470 for example the DNS name...

Страница 13: ...t any new information Table 5 Active Fabric Fields User Information 0 The User Information page allows you to configure FC470 security To access the User Information page 1 Click User Information in t...

Страница 14: ...0 The Real Time Clock page allows you to set the system time and date To access the Real Time Clock page 1 Click Real Time Clock in the System menu The Real Time Clock page displays see figure 9 Field...

Страница 15: ...cept any new information Table 7 Real Time Clock Fields Reset Page 0 The Reset page allows you to reset the FC470 to it s factory default settings To access the Reset page 1 Click Reset in the System...

Страница 16: ...ies are disrupted while the unit resets the configuration to the factory configuration and saves those options to the FLASH memory All configurable bridge options are reset except for IP address Port...

Страница 17: ...ed Fibre Channel and SCSI ports on the FC470 The Ports page allows you to configure Fibre Channel Ports SCSI Ports Fibre Channel Ports 0 The Fibre Channel Ports pages allow you to configure the indivi...

Страница 18: ...atus is either Up or Down Port Mode View or set the port mode The port mode settings are Auto Sense the port attempts to negotiate as a loop If it is not successful the port negotiates as a fabric If...

Страница 19: ...when this setting is selected the FC470 only discovers new devices when the Discovery option is selected from the Main menu or when a Registered State Change Notification FSCN is received from a fabr...

Страница 20: ...iew or configure from the Ports menu The SCSI Port page displays see figure 13 Figure 13 SCSI Port Page 2 Edit the SCSI port information as desired see table 8 for a description of the fields and clic...

Страница 21: ...The Discovery page displays see figure 14 Figure 14 Discovery Page Field Description Primary Initiator ID View or set the SCSI ID for this port default 7 Discovery View or edit the discovery mode The...

Страница 22: ...ery menu or from the FC470 image and click Go Mapping Page 0 The Mapping page allows you to view or modify host and map information for a Fibre Channel port or SCSI port Maps and hosts can be added ed...

Страница 23: ...bre Channel Mapping Tasks Fibre Channel Mapping Tasks Common Fibre Channel Mapping Tasks 0 Although the initial screen display for Fibre Channel and SCSI maps differ slightly the available actions are...

Страница 24: ...ormation 0 To view or change current Fibre Channel map information 1 In the Mapping Menu screen select the Fibre Channel port 2 Select Edit View in the Map section of the screen The Fibre Channel Map...

Страница 25: ...the system removes gaps from the table the LUNs are renumbered in sequential order starting with LUN 0 Fill Maps Fills in the current map To use the fill map option expand the fill map priority drop...

Страница 26: ...igure 17 Figure 17 Statistics Page To view information for a specific port or us click the component on the menu bar or the FC470 image To refresh the display click Reset SCSI System Statistics Utilit...

Страница 27: ...rompts for permission to run the applet To open an FTP session 1 Enter the User Name Password and the IP address of the Interface Controller and click Connect 2 Select the local file to upload or down...

Страница 28: ...ry Transfer mode 2 Choose the desired task To download a file click Get To upload a file click Put Trace Settings Configuration 0 The Trace Settings screen is used to configure the trace settings see...

Страница 29: ...lays the most serious errors and exception conditions FCP Transport Fibre Channel Protocol transport functionality will be monitored and recorded PS Transport Parallel SCSI transport functionality wil...

Страница 30: ...2003 30 FC470 Web Interface Figure 20 Current Traces Screen Clear Current and Assert Traces 0 These Utilities Menu screens are used to clear the current trace buffer or the assert trace buffer FC470 a...

Страница 31: ...ers Figure 22 Event Log Filter Configuration Screen Event Log settings Disable Event Logging Emergency Events Alert Events Critical Events Error Events Warning Events Notify Events Info Events Debug E...

Страница 32: ...1 July 2003 32 FC470 Web Interface Event Log Display 0 The Event Log screen is used to view the Event Log Figure 23 Event Log Display Screen Clear Event Log 0 The Clear Event Log screen is used to cle...

Страница 33: ...2003 FC470 Web Interface 33 Report Menu 0 Accessed from the Main Menu the Report screen displays a consolidated view of all system information including environmental conditions Figure 25 Report Scree...

Страница 34: ...bus LEDs indicate SCSI activity These indicators are lit during power up configuration and when the unit is transferring data If the SCSI indicator stays continually lit without any corresponding Fibr...

Страница 35: ...onfiguration Verifying Fibre Channel Port Connection Verifying SCSI Devices in Windows NT Verifying Windows 2000 Driver Verifying Mapping Verifying Devices Verifying the Host Configuration Verifying H...

Страница 36: ...bling and termination Verifying Fibre Channel Port Connection 0 If SCSI devices are recognized on the SCSI buses but do not appear to the Fibre Channel host it may be that the Fibre Channel link is no...

Страница 37: ...ager register a Interface Controller s Controller LUN as a System device so that the Device Manager thereafter will not consider the controller LUN to be an unknown or newly discovered device with eve...

Страница 38: ...onality of the configuration after each change is made Verifying Mapping 0 If the Interface Controller is working in Fibre Channel to SCSI Initiator mode and is using Indexed or SCC mapping try changi...

Страница 39: ...nd higher To resolve this situation configure the Interface Controller to use hard addressing and set the AL_PA to a value that the HBA will be able to map with an ID less than 16 Verifying HBA Device...

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