Appendix A
Frequently Asked Questions
GoVault™ Data Protection Software, Version 1.0 User’s Guide
126
What are the ArchiveIQ for GoVault Manager and ViewStor
services?
ArchiveIQ™ is the technology name behind the GoVault data protection
software. The technology was developed in partnership with Data
Storage Group, Inc. The provided services integrate system monitoring
and data protection management functionality for the GoVault data
protection software user application.
The user interface works in conjunction with these services to provide
data protection for your system.
The ViewStor™ service provides a simplified interface to archived data
and allows you to use Windows Explorer to quickly find files and folders
for all saved points in time.
During installation, I see a message, “The ArchiveIQ
ViewStor service failed to start.”
The GoVault data protection software uses the Windows WebClient
service to display the files you back up through Windows Explorer. If the
WebClient service is not running, the software will display the message,
“The ArchiveIQ ViewStor service failed to start.” This is an informational
message only. The installation of the software will not be affected if the
WebClient service is not running. You can click
OK
to continue with the
the software installation.