15 Technical Support
15.1 Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact Quantifi Photonics:
To accelerate the process, please provide information such as the name and the serial number (see the product identification label), as well as a
description of your problem.
15.2 Transportation
Maintain a temperature range within specifications when transporting the unit.
Transportation damage can occur from improper handling.
The following steps are recommended to minimize the possibility of damage:
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Pack the product in its original packing material when shipping. If the original packaging is unavailable, use appropriate foam packaging to
provide shock absorption and avoid displacement of the product inside the shipping box. Please avoid any shipping material making contact
with the sensitive connectors of the product.
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Avoid high humidity or large temperature fluctuations.
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Keep the product out of direct sunlight.
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Avoid unnecessary shocks and vibrations.
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