R
April 1, 2009
7014-101F
Page 11
I. TROUBLESHOOTING
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob
-
lem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken.
NOTE:
This troubleshooting guide should only be used by a qualified service technician.
Error Message
Possible Cause
Corrective Action
Bad wall control or control board
3 wires have loose connections or installed
wrong
Replace wall control or control board
Check connections
BAD TC DROP TUBE
TC = Thermocouple
Drop tube thermocouple is broken or leads
are reversed
Check connections
Replace thermocouple
BAD TC FIREPOT
TC = Thermocouple
Firepot thermocouple is broken or leads
are reversed
Check connections
Replace thermocouple
SNAP DISC TRIPPED
Overheat sensor (snap disc) has tripped
Convection blower may need cleaning
If have power switch, turn off, manually reset
the snap disc & turn power back on. If no
power switch, unplug appliance
Clean convection blower if needed.
VACUUM SW ERROR
SW = Switch
Vacuum switch is bad
Vacuum hose is plugged/disconnected
Check connections. By-pass vacuum with
jumper wire, if run, switch is bad. Replace
switch.
Check vacuum hose
COMB BLOWER JAMMED
Combustion blower is blocked/jammed
Remove blockage
Replace blower if necessary
If have power switch, turn off & turn back on to
clear error. If not unplug the appliance.
AUGER JAMMED
Auger jammed, feed motor bad
Pull the feed system and inspect
Clear jam and then press Retry button
MISSED IGNITION
Igniter bad or poor harness connection
Out of fuel or fuel is bridging in hopper
Faulty firepot thermocouple, connection is
shorted
Check connections, if OK replace igniter
Break up bridging pellets. Refill hopper
Replace the thermocouple & press Retry
MIN FIREPOT TEMP
Out of fuel
Refill hopper
Add handful of pellets to the firepot to prime it
Press the Retry button
MAX DROP TUBE TEMP
Stove in over-heat condition
Wrong fuel table setting
Flame height set too high
Components may need cleaning
Confirm setting matches burning fuel
Adjust flame height
Clean the firebox, heat exchanger, convection
blower, firepot and ash pan
CONV BLOWER JAMMED
Convection blower blocked/jammed
Remove blockage
Replace blower if necessary
If have power switch, turn off & turn back on to
clear error. If not unplug the appliance.
CHECK ASHPAN
Auto-clean jammed
Auto-clean switch is bad
Linkage has become disconnected
If ash pan is empty, check for a jam. Use a
screw driver and firmly push in the firepot floor
holes and flex spring and push toward home
to release jam.
Replace switch
Reconnect linkage.
SCREEN GOES BLANK
Static discharge or nearby lightening or
Electric Fast Transients at the input mains
If have power switch, turn off & turn back on to
refresh the screen. If not unplug the appliance.
Hopper lid not closed all the way
Switch is out of adjustment (auger will not
function)
Close the lid. If that didn’t work replae the
switch
Adjust or replace switch
Firebox door is not latched properly
Fireplace not rolled in completely
Adjust or replace door switch
Adjust or replace interlock switch
Out of fuel
Check the latch, if OK, replace switch
