1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
Press
to initiate an audit
transaction.
If the is ping test is successful, a
successful server call message
will appear.
Press
, then press
to return to the home screen.
How to unlock the meter, test your connection
Unlock the meter
Complete a postal inspection
The United States Postal Service
requires your iX-1 to periodically
connect to the postage server to
protect access to your postage
funds.
If your system does not connect
to the postage server 72 hours
after your last imprint, the meter
in your iX-1 will automatically
lock, deactivating all postage
related functions.
A postal inspection must be com-
pleted to unlock your meter and
reactivate postage functions.
Please ensure your iX-1 is con-
nected before initiating a postal
inspection.
Test server connection
Ping server
You can check your server
connection status by asking
the server to answer a ‘ping’
command.
The ping command will confirm:
1.
Connection settings
2.
LAN connection status
To ping the server:
Press the
key.
1
1
If the server connection fails, a message explaining the cause of
the error will appear. Try to correct the cause and retry.
If the connection continues to fail, unplug your iX-1, wait 10
seconds, then power up and try again.
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient or contact us for
help at 1.800.636.7678.
If the server connection fails, a message explaining the cause of
the error will appear. Try to correct the cause and retry.
If the connection continues to fail, unplug your iX-1, wait 10
seconds, then power up and try again.
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient or contact us for
help at 1.800.636.7678.
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Press the
key,
then press
to select postal
inspection.
Next, press
, then
press to
select online services.
If connection to the USPS server
is successful, a successful postal
transaction message will appear.
Press
, then press
to return to the home screen.
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Press
to ping the server.
To get the most out of your iX-1, visit our how to video hub at
kb.quadient.us/iX-1_videos
or login to Myquadient to access the iX-1 user guide.
