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© Copyright 2017 QSAN Technology, Inc. All Right Reserved.

Technical Support

Do you have any questions or need help troubleshooting a problem? Please contact QSAN
Support, we will reply to you as soon as possible.



Via the Web:

http://www.qsan.com/en/contact_support.php



Via Telephone: +886-2-7720-2118 extension 136
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)

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Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime: 09:30 - 01:00)

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Via Email:

[email protected]

Information, Tip and Caution

This manual uses the following symbols to draw attention to important safety and
operational information.

INFORMATION:

INFORMATION provides useful knowledge, definition, or terminology for
reference.

TIP:

TIP provides helpful suggestions for performing tasks more effectively.

CAUTION:

CAUTION indicates that failure to take a specified action could result in
damage to the system.

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Содержание XCubeNAS XN3004T

Страница 1: ...re Owner s Manual QSAN Technology Inc www qsan com Copyright 2017 QSAN Technology Inc All rights reserved No part of this document may be reproduced or transmitted without written permission from QSAN Technology Inc ...

Страница 2: ...otice Trademarks QSAN the QSAN logo XCubeNAS and QSAN com are trademarks or registered trademarks of QSAN Technology Inc Intel Xeon Pentium Core Celeron and Intel Inside logo are trademarks of Intel Corporation in the United States and other countries Other trademarks and trade names used in this document to refer to either the entities claiming the marks and names or their products are the proper...

Страница 3: ...been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment This information contains examples of data and reports used in daily busine...

Страница 4: ...icular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet...

Страница 5: ...e the XCubeNAS near any liquid 9 Do not place the XCubeNAS on any uneven surface to avoid falling off and damage 10 Do no place the XCubeNAS on the ground and do not step on the system to prevent any potential damages 11 Make sure the voltage is correct in the location where the XCubeNAS is installed Contact the distributor or the local power supply company for the information 12 Do not place any ...

Страница 6: ...r Panel 6 2 2 System Disk Drive Numbering 7 2 3 Disk Drive Form Factors 8 3 Install the System Hardware 9 3 1 Install the Disk Drive in the Tray 9 3 2 Upgrade Memory 16 3 3 Connect the System to the Host 18 3 4 Start Up Your System 19 4 Discover and Install QSM 21 5 Restart Shutdown Logout QSM 24 6 Reset to Default 26 7 LED Indicator Table 29 8 Buzzer Indicator Table 32 9 Support and Other Resourc...

Страница 7: ... disassemble or upgrade the equipment s components by yourself Doing so may violate your warranty and expose you to electric shock Refer all servicing to authorized service personnel Please always follow the instructions in this owner s manual Related Documents There are related documents which can be downloaded from the website XCubeNAS QIG Quick Installation Guide https www qsan com en download ...

Страница 8: ...day UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 Via Email support qsan com Information Tip and Caution This manual uses the following symbols to draw attention to important safety and operational information INFORMATION INFORMATION provides useful knowledge definition or terminology for reference TIP TIP provides helpful suggestio...

Страница 9: ...e which is a placeholder for actual text provided by the user or system Example copy source file target file square brackets Indicates optional values Example a b indicates that you can choose a b or nothing braces Indicates required or expected values Example a b indicates that you must choose either a or b vertical bar Indicates that you have a choice between two or more options or arguments Sla...

Страница 10: ...ution that features high availability reliability flexibility and easy management Before setting up your new XN3004T please check the package contents to verify those items below Besides make sure to read the safety instructions carefully 1 1 Package Contents Main Unit x1 AC Power cord x1 90W Adapter x1 RJ45 Cable x2 Lock Key x1 Screws for 2 5 Drives x16 ...

Страница 11: ...of XN3004T Model Name XN3004T Form Factor Tower 4bay LFF 1 SFF CPU Intel Celeron 1 1GHz Quad Core Processor RAM 4GB DDR3L SO DIMM Max 8GB USB USB 3 0 x3 Front x1 Rear x2 USB 2 0 x2 Rear x2 Flash 8GB USB DOM HDMI 1 Tray type 3 5 HDD tray with key lock x4 2 5 SSD tray x1 No of Internal Hard Disks 4 LFF disk 1 SFF disk Max Raw Capacity 12TB x4 2TB 50 TB LFF 12TB SFF 2TB Hard Drive Interface SATA 6Gb ...

Страница 12: ...apter you will have a basic understanding of each XN3004T hardware component and give you the ability to configure and operate your system successfully Following is the key components of XN3004T Front and Rear Panel System Disk Drive Numbering Disk Drive Form Factors 2 1 Front and Rear Panel The figure below contains the information about buttons and indicators modules ...

Страница 13: ...mbering The figure illustrates the XN3004T system disk drive numbering Number Location Description 1 Front Power button LED Indicator for Power and System Status 2 USB copy button LED Indicator for USB Status 3 USB 3 0 Port 4 LED Indicator for LAN Status 5 LED Indicator for HDD and SSD Status 6 Service Door 7 Back USB 3 0 Port 8 Gigabit LAN Port 9 Kensington Lock 10 HDMI Port 11 Reset to Factory D...

Страница 14: ...arket it will significantly reduce your IT infrastructure investment cost Please refer to the following website for the compatibility of HDD and SSD https www qsan com en download php cid 5 Table 2 2 Supported Disk Drive Types Form Factor Number of Trays Supported Drive Type Type1 3 5 LFF Tray 4 3 5 2 5 SATA HDD 2 5 SATA SSD Type2 2 5 SFF Tray 1 2 5 SATA SSD TIP 1 2 5 SATA drives can also be insta...

Страница 15: ... Tools and Parts for Drive Installation At least one 3 5 or 2 5 SATA drive please visit www qsan com for compatible drive models A screwdriver Phillips 1 for installing 2 5 SATA drive on LFF only CAUTION Please ensure that there is no data on the disk to prevent important data being formatted 3 1 2 Install the Disk Drive LFF 1 Open the drive tray Push to release the carrier handle ...

Страница 16: ...carrier handle and pull out the disk drive tray repeat the steps above to remove other disk drive tray 2 Install a 3 5 HDD into a LFF tray Remove both brackets from each side of the tray by following the arrow direction shown on the bracket please see the figure below ...

Страница 17: ...all a 2 5 SSD into a LFF tray Only remove the bracket next to the 2 5 screw holes they are marked on the bottom of the tray Place the drive in the blue area shown below of the tray Turn the tray upside down and secure the drive from the bottom of the tray with four screws provided in the accessory box ...

Страница 18: ...mpty drive bay all the way to the back until the carrier handle can be closed TIP Make sure the tray is pushed in all the way otherwise the drive might not function properly 5 Repeat the steps above to install all prepared drives 6 Lock unlock the LFF tray Use the key provided in the accessory box to lock unlock the carrier handle lock ...

Страница 19: ...13 3 1 3 Install the Disk Drive SFF 1 Open the service door and pull out a SFF tray Use the key provided in the accessory box to press the door button Remove the service door ...

Страница 20: ...Hold down the release button and pull out the disk drive tray from the XCubeNAS Follow the mark shown on the side of the SFF tray and place the SSD with its label side facing accordingly Secure the disk drive by making sure the four pins on the side of the SFF tray is clutched to the disk drive ...

Страница 21: ...ray into the empty drive bay all the way to the back until you hear a click sound 4 Close the service door Follow the steps below by closing the service door from the front Once the door is clutched to the front of the NAS close the door until you hear a click sound ...

Страница 22: ...nect the power adapter network cable s and also remove any other device cable that is attached to the NAS XN3004T is installed with a 4GB DDR3L memory module by default If you want to expand the memory capacity please follow the steps as illustrated below 1 Shutdown your XCubeNAS and disconnect power adapter network cable s or any other device cable that is attached to your system to prevent any p...

Страница 23: ...nstallation combination for memory Table 3 1 The Suggested Installation Combination for Memory Slot 1 Slot 2 Total Memory 4GB NULL 4GB Default 4GB 4GB 8GB CAUTION To ensure the system stability you MUST install genuine QSAN memory modules for system memory size expansion INFORMATION 1 If you want to purchase the optional memory please contact your nearest local reseller or visit QSAN official webs...

Страница 24: ... Reserved 3 3 Connect the System to the Host XN3004T has two onboard 1Gbps LAN ports for host connections You can learn more about the path configuration in cabling for the XN3004T by following images a One LAN connection b Multiple LAN connections ...

Страница 25: ...r to the power port of the XCubeNAS Connect one end of the AC power cord to the AC power adapter and the other to the power outlet 3 Press the power button to turn on your XCubeNAS Your XCubeNAS is now online and detectable from a network computer INFORMATION The power cord rating is the minimum requirement The rating of the power cord that you purchase must equal to or be higher than the minimum ...

Страница 26: ... INFORMATION The Following are the operational conditions for XN3004T Temperature Operating temperature 0 to 40 C Shipping temperature 10 C to 50 C Relative Humidity Operating Relative Humidity 20 to 80 non condensing Non Operating Relative Humidity 10 to 90 ...

Страница 27: ...CubeNAS 2 Open a web browser on your computer connected to the same local area network as XCubeNAS and use either of the following methods on the browser a Use Web Finder find qsan com Please make sure the XCubeNAS has internet access ability before using the Web Finder b If your XCubeNAS cannot be connected to the internet please try downloading and installing XFinder application from the QSAN we...

Страница 28: ...XCubeNAS on the XFinder the welcome page will be launched on your web browser 4 Click Quick Setup or Custom Setup to start the setup process and follow the onscreen instructions 5 If you accidentally leave the quick install page you can always return to the setup page by go through the steps above from step 1 again ...

Страница 29: ...ou cannot find your XCubeNAS the default IP address for LAN 1 is 169 254 1 234 4 If you expanded your memory earlier on you can now check to make sure the system recognizes the new memory capacity You can check the status by following steps a Login to QSM as admin or a user belongs to the administrator s group b Find the memory status in Monitor app Hardware If your system cannot recognize the exp...

Страница 30: ...utdown Logout QSM If you want to restart shutdown or log out QSM please follow the steps below 1 To restart or shutdown QSM please click on the QSAN logo on the top left corner then choose the option which you would like to proceed Click Yes button on the confirm window ...

Страница 31: ...25 2 To log out QSM please click User Profile on the top right corner then choose Logout Click Yes button on the confirm window ...

Страница 32: ...ear panel for 3 seconds a short beep sound for 1 second will be heard The administrator password and all the network settings will be reset the system configuration will result in Reset Admin password to the default value 1234 All networking set to DHCP All data service ports set to default setting All data service enable and set to default port VLAN will be terminated Vswitch will be deleted Port...

Страница 33: ... set to default AntiVirus setting are deleted SQL settings are set to default Media Library index will be deleted After configs are deleted restart the XCubeNAS Log out QSAN Cloud Reset to default through QSM You can also reset network setting or all the setting through QSM 1 Please click Control Panel System Maintenance System Recovery Choose the option which you would like to proceed a Reset net...

Страница 34: ...28 Copyright 2017 QSAN Technology Inc All Right Reserved 2 Click the Reset Device button to proceed ...

Страница 35: ...s the button one time to start the action defined through UI Note USB one touch copy function needs to be enabled through UI first USB Status LED Blue A front USB device is detected after the device is mounted Blue flashes every 0 5 sec 1 The USB device connected to the front USB port is being accessed 2 The data is being copied to or from the external USB or eSATA device OFF No USB device is moun...

Страница 36: ...rd disk failed 5 One of the pool is in degraded read only mode 6 Hardware self test error e g abnormal voltage the temperature is at critical high low any cooling fan module failed any pool failed White and Amber flash every 0 5 sec alternatively 1 The system firmware is being updated 2 RAID rebuilding is in a process 3 Software control LED indicator Off the system shutdown 4 LAN Status LED Blue T...

Страница 37: ...31 7 LAN Port Activity Link Light OFF No connection Light ON Connected to the internet Light flashes when data is being accessed Speed Light OFF Speed less than 10Mbps Light ON Connected to the internet ...

Страница 38: ...ishes interval of 0 5 sec 1 The system pool has reached its full capacity 100 2 The system pool is going to be full 95 3 The system fan is out of function 4 A bad sector is detected on the hard disk drive or hard disk failed 5 One of the pool is in degraded mode 6 Hardware self test error e g PSU failed abnormal voltage the temperature is at critical high low any cooling fan module failed or remov...

Страница 39: ... Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summertime 09 30 01 00 4 Via Email support qsan com Collect Information for Analysis 1 Product name model or version and serial number 2 Firmware version 3 Error messages or screenshot images 4 Product specific reports and logs 5 Add on products or components installed 6 Third party products or components installed Information fo...

Страница 40: ...oviding documentation that meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback including the document title part number revision and publication date located on the front cover of the document ...

Страница 41: ... Product pursuant to this EULA License Grant QSAN grants to User a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the terms of this EULA Any right beyond this EULA will not be granted Intellectual Property Right Intellectual property rights relative to the Product are the property of QSAN or its licenso...

Страница 42: ...R OTHER DEFECTS IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT INDIRECT SPECIAL PUNITIVE INCIDENTAL CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE PRODUCT...

Страница 43: ...ns under this EULA to any third party without condition This EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to the jurisdiction of Taiwan Shilin district court as first instance trial ...

Страница 44: ...38 Copyright 2017 QSAN Technology Inc All Right Reserved Recommended Optional Module List Model name P N Product Name DIM SD3L4GB 92 DIMD304G 00 RAM DDR3L 4G SO DIMM ...

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