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26 ©

Support and Other Resources

9.1.

Getting Technical Support

After installing your device, locate the serial number on the sticker located on the side of the
chassis and u

se it to register your product at

https://www.qsan.com/business_partnership

We recommend registering your product in QSAN partner website for firmware updates,
document download, and latest news in eDM. To contact QSAN Support, please use the
following information.



Via the Web:

https://www.qsan.com/technical_support



Via Telephone: +886-2-77206355
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)



Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summer time: 09:30 - 01:00)



Via Email:

[email protected]

Information to Collect



Product name, model or version, and serial number



Operating system name and version



Firmware version



Error messages or capture screenshots



Product-specific reports and logs



Add-on products or components installed



Third-party products or components installed

9.2.

Accessing Product Updates

To download product updates, please visit QSAN website:

https://www.qsan.com/download_center

Содержание XCubeFAS Series

Страница 1: ...XInsight 1 0 Software Manual Applicable Models XCubeFAS Series XCubeNAS Series XCubeSAN Series QSAN Technology Inc www QSAN com ...

Страница 2: ... Corporation in the United States and or other countries Linux is a trademark of Linus Torvalds in the United States and or other countries UNIX is a registered trademark of The Open Group in the United States and other countries Mac and OS X are trademarks of Apple Inc registered in the U S and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of...

Страница 3: ...ance data contained herein was determined in a controlled environment Therefore the results obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actu...

Страница 4: ... 4 2 3 Starting XInsight Agent 7 2 3 1 Overview Function Menu 7 2 3 2 Network Function Menu 9 2 3 3 System Function Menu 9 2 3 4 About Function Menu 10 3 Management and Monitoring 12 3 1 Accessing XInsight Client Web UI 12 3 2 XInsight Client Web UI Overview 13 3 2 1 XInsight Client Web UI Navigation 14 4 Dashboard Tab 16 4 1 Dashboard Overview 16 4 1 1 Device Status 17 4 1 2 Notifications 17 4 1 ...

Страница 5: ...23 7 1 Tasks Overview 23 7 2 Search Tasks 23 8 Accounts Tab 24 8 1 Accounts Overview 24 8 2 Configure Accounts 24 8 2 1 Add a User 24 8 2 2 List the Users 25 8 2 3 Edit the User 25 8 2 4 Delete the User 25 9 Support and Other Resources 26 9 1 Getting Technical Support 26 9 2 Accessing Product Updates 26 9 3 Documentation Feedback 27 Appendix 28 End User License Agreement EULA 28 ...

Страница 6: ...Insight Setup Wizard Step 4 6 Figure 2 5 XInsight Setup Wizard Step 5 7 Figure 2 6 XInsight Icon 7 Figure 2 7 XInsight Overview 8 Figure 2 8 XInsight Network 9 Figure 2 9 XInsight System 10 Figure 2 10 XInsight About 11 Figure 3 1 Login Page of XInsight 12 Figure 3 2 XInsight Dashboard 13 Figure 3 3 Upper Right Corner Icons 14 Figure 4 1 Dashboard 16 Figure 5 1 Devices in Graphical Mode 18 Figure ...

Страница 7: ...Contents v Tables Table 1 1 Operation System Compatibility 4 ...

Страница 8: ...ment and relevant protocols Related Documents There are related documents which can be downloaded from the website All XInsight Documents XCubeFAS XEVO Software Manual XCubeNAS QSM Software Manual XCubeSAN SANOS Software Manual Technical Support Do you have any questions or need help trouble shooting a problem Please contact QSAN Support we will reply to you as soon as possible Via the Web https w...

Страница 9: ...the system Conventions The following table describes the typographic conventions used in this manual Conventions Description Bold Indicates text on a window other than the window title including menus menu options buttons fields and labels Example Click the OK button Italic Indicates a variable which is a placeholder for actual text provided by the user or system Example copy source file target fi...

Страница 10: ...20 QSAN Technology Inc All Right Reserved vertical bar Indicates that you have a choice between two or more options or arguments Slash Indicates all options or arguments underline Indicates the default value Example a b ...

Страница 11: ...ingle point solution to discover map monitor easy deployment and manage devices in user s network User can easily monitor analyze and troubleshoot storage environment from anywhere 1 1 Introduction to XInsight The XInsight is composed of client and agent The following diagram shows the XInsight system architecture Figure 1 1 XInsight System Architecture Diagram XInsight Client The XInsight client ...

Страница 12: ...e products via RESTful API and then replies to the XInsight client 1 2 XInsight 1 0 Functionality List XInsight 1 0 provides the following functionality for administrator management Figure 1 2 XInsight 1 0 Dashboard Panel Dashboard Provide connected devices device status and notifications of QSAN FAS NAS and SAN storage systems Display storage capacity information and backup tasks Monitor storage ...

Страница 13: ...ons of every connected device Filter event level for information warning and error Search all messages by keyword Tasks Collect all tasks of every connected device List snapshots replications and cloud backup Search system name by keyword Accounts Add edit and delete account Manage users permissions for monitoring devices ...

Страница 14: ...ading the XInsight software unzip the file XInsight_installer_X X X msi XInsight agent Windows version 2 2 Install XInsight Agent The following table lists most of the Windows operating systems supported by XInsight agent The recommended memory is 16GB or higher Table 1 1 Operation System Compatibility Mode Operation System XInsight Agent Microsoft Windows Server 2008 Microsoft Windows Server 2012...

Страница 15: ... Started 5 1 Run XInsight_installer_X X X msi click the Next button Figure 2 1 XInsight Setup Wizard Step 1 2 Check the License Agreement and then click the Next button Figure 2 2 XInsight Setup Wizard Step 2 ...

Страница 16: ...2020 QSAN Technology Inc All Right Reserved 3 Change the location if needed and then click the Next button Figure 2 3 XInsight Setup Wizard Step 3 4 Click the Install button Figure 2 4 XInsight Setup Wizard Step 4 ...

Страница 17: ... XInsight It s a Windows based program Uninstall Uninstall the XInsight program 2 3 Starting XInsight Agent Double click the icon to run the XInsight agent and you will see the overview page Figure 2 6 XInsight Icon 2 3 1 Overview Function Menu Select the Overview function menu to show summary of server status connections and logs ...

Страница 18: ...ver Click the switch to turn ON Online the web server or OFF Offline When the web server is online you can click the Open button to open a browser and link the host IP to enter the XInsight client Connections The block displays the users who log in to the XInsight agent and their IPs Logs The block shows the XInsight event logs ...

Страница 19: ...ons The listing IP addresses are provided by the host network interface You can select a Host IP to be the web server IP address You can also change the Host Port of the web server The default port is 3000 After change the settings click the Apply button to take effect 2 3 3 System Function Menu Select the System function menu to import or export the configuration file ...

Страница 20: ...user logs in Import Configurtion File Select the configuration file and clicke the Import button to import Export Configurtion File Clicke the first Export button and select a path to save the configuration file Click the second Export button to export the system diagnosis report 2 3 4 About Function Menu Select the About function menu to show the software information ...

Страница 21: ...Getting Started 11 Figure 2 10 XInsight About ...

Страница 22: ...ght Client Web UI To access the XInsight web user interface open a supported web browser and enter the XInsight IP address and host port which are configured in XInsight agent The login panel is displayed in the following http XInsight IP address host port e g http 127 0 0 1 3000 Figure 3 1 Login Page of XInsight To access the web user interface you have to enter a username and password Username L...

Страница 23: ...TION Supported web browsers Google Chrome 45 or later Mozilla Firefox 45 or later Microsoft Internet Explorer 10 or later Apple Safari 8 or later 3 2 XInsight Client Web UI Overview When the password has been verified the dashboard is displayed as shown in the following Figure 3 2 XInsight Dashboard ...

Страница 24: ...refer to chapter 5 Devices Tab Notifications The Notifications function tab displays all event messages of all managed storage systems For more information please refer to chapter 6 Notifications Tab Tasks The Tasks function tab displays the summary and details of the storage tasks For more information please refer to chapter 7 Tasks Tab Accounts The Accounts function tab can add edit or delete th...

Страница 25: ...per right corner to list the drop down options to change the language in the web UI Help Click the icon at the upper right corner to popup the help information Logout Click the icon at the upper right corner to log out Login Account Hi Username Display the current login account at the upper right corner ...

Страница 26: ... device status notifications connected devices storage capacity backup tasks and storage usage 4 1 Dashboard Overview Select the Dashboard tab to show a summary of the overall system It s divided into six blocks in the details pane There are device status notifications connected devices storage capacity backup tasks and storage usage Figure 4 1 Dashboard ...

Страница 27: ... XCubeSAN Clicking on the link will jump into the details 4 1 4 Storage Capacity The Storage Capacity pane displays a summary of the storage usage of all managed systems There are three kinds of usages Over 90 Over 80 and Over 70 Clicking on the link will jump into the details 4 1 5 Backup Tasks The Backup Tasks pane displays a summary of the back tasks of all managed systems There are three types...

Страница 28: ...ring storage usage summary of notifications and tasks 5 1 Devices Overview Select the Devices tab to show the details of each system There are two display methods one is graphical mode and the other is listed by row They can be changed by clicking the icon at the upper right corner to switch to the row mode And click the icon to switch back to the graphical mode Figure 5 1 Devices in Graphical Mod...

Страница 29: ...nformation total quantity of notifications and tasks you can also click the icon to view the system information and click the icon to view the thermal information 5 3 Configure Devices The options are available in this tab 5 3 1 Add a Device Here is an example of adding a device 1 Click the icon in the Devices tab to pop up a wizard 2 Select Discover systems or Enter IP address to join 3 Click the...

Страница 30: ...or enter the managed IP address to join 5 Click the Next button to continue 6 Click the Register button to register the device 5 3 2 Register the Device If the device is not register yet click the icon to register the device 5 3 3 Delete the Device Click the icon to delete the device ...

Страница 31: ...of all managed storage systems 6 1 Notifications Overview Select the Notifications tab to show event messages Figure 6 1 Notifications The upper panes show the quantity of three level event messages There are some options available in this tab Clear All Select the button to cleaf all messages Refresh ...

Страница 32: ...lect the button to export messages to a file 6 2 Search Messages Enter a keyword in the box to quickly filter the messages by keyword To do an advanced search you can click the icon It will pop up a dialog box where you can enter the combined conditions including system IP address start date and end date etc ...

Страница 33: ...view Select the Tasks tab to show storage tasks Figure 7 1 Tasks The upper panes show the quantity of snapshots replications and cloud backup tasks There is an option available in this tab Refresh Select the button to refresh all tasks 7 2 Search Tasks Enter a keyword in the box to quickly filter the tasks by keyword ...

Страница 34: ...onfigure Accounts The options are available in this tab 8 2 1 Add a User Here is an example of adding a user 1 Click the icon in the Accounts tab to pop up a wizard 2 Enter an account Name 3 Enter a Password and reconfirm in Confirm Password 4 If necessary enter a Description to identify the account 5 Check Assign Admin if you want to the account as an administrator 6 Click the Select Devices butt...

Страница 35: ... and cannot be deleted Click the icon to view the monitor derives 8 2 3 Edit the User Click the icon before the account to edit the user You can change Name Password Description Assign Admin and Permission TIP The root s account name cannot be changed 8 2 4 Delete the User Check the users which you want to delete and then the click the icon to delete ...

Страница 36: ...ing information Via the Web https www qsan com technical_support Via Telephone 886 2 77206355 Service hours 09 30 18 00 Monday Friday UTC 8 Via Skype Chat Skype ID qsan support Service hours 09 30 02 00 Monday Friday UTC 8 Summer time 09 30 01 00 Via Email support qsan com Information to Collect Product name model or version and serial number Operating system name and version Firmware version Erro...

Страница 37: ...mentation that meets and exceeds your expectations To help us improve the documentation email any errors suggestions or comments to docsfeedback qsan com When submitting your feedback include the document title part number revision and publication date located on the front cover of the document ...

Страница 38: ...er a personal non exclusive non transferable non distributable non assignable non sub licensable license to install and use the Product pursuant to the terms of this EULA Any right beyond this EULA will not be granted Intellectual Property Right Intellectual property rights relative to the Product are the property of QSAN or its licensor s User will not acquire any intellectual property by this EU...

Страница 39: ... WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE PRODUCT WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY EVEN IF QSAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Limitation of Liabili...

Страница 40: ...ithout condition This EULA will be binding upon and will inure to User s successors and permitted assigns This EULA shall be governed by and constructed according to the laws of R O C Any disputes arising from or in connection with this EULA User agree to submit to the jurisdiction of Taiwan Shilin district court as first instance trial ...

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