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6. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may

be faulty.

1. Power off the NAS.

2. Remove all drives.

3. Power on the NAS.

4. Locate the NAS using Qfinder Pro or myQNAPcloud.

5. Reinsert the drives.

6. Continue with the QTS installation.

Hot-Swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations:

RAID Type

Situation

RAID 1

One member drive fails.

RAID 5

One member drive fails.

RAID 6

One or two member drives fail.

RAID 10

• One member drive fails.

• Two member drives in two different pairs fail.

1. Log on to QTS.

2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .

3. Locate the failed drive.

4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

5. Remove the failed drive from the device.

6. Wait for 20 seconds or until the device beeps twice.

7. Remove the failed drive from the drive tray.

8. Insert the new drive into the drive tray.

9. Install the new drive.

The NAS beeps twice.

10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .

11. Locate the volume that contains the new drive and then verify that the status is

Rebuilding

TS-433 User Guide

Troubleshooting

Содержание TS-433

Страница 1: ...TS 433 User Guide Document Version 1 08 04 2022 ...

Страница 2: ...ng QTS Using the Cloud Key 23 4 Basic Operations Power Button 26 Reset Button 26 USB One Touch Copy Button 27 LEDs 27 Audio Alert 29 5 NAS Migration NAS Migration Requirements 31 Status and Setting Changes after NAS Migration 31 Migrating a NAS 32 Migrating NAS Data Using HBS 3 33 Preparing the Destination NAS 33 Creating a One Way Sync Job 34 Importing Local Users or Group Settings to the Destina...

Страница 3: ...Pcloud Link 39 Qfinder Pro 39 QNAP ID 39 QTS 39 8 Notices Limited Warranty 40 Disclaimer 40 GNU Public License 40 CE Notice 48 UKCA Notice 48 FCC Notice 48 VCCI Notice 49 BSMI Notice 49 SJ T 11364 2006 49 2 ...

Страница 4: ...hat the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings pr...

Страница 5: ...tenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Ordering P N Pre installed memory TS 433 4G 4 GB RAM non expandable Component TS 433 Processor CPU ARM...

Страница 6: ...ports the following network connectivity speeds 2 5 GbE 1 GbE 100 Mb and 10 Mb Wake on LAN GbE RJ45 2 5GbE RJ45 External I O Ports Expansion Slots USB ports Back 2 x USB 2 0 Type A Front 1 x USB 3 2 Gen 1 Type A Interface Buttons Power Reset USB One Touch Copy Dimensions Form factor Tower Dimensions H x W x D 169 x 160 x 219 mm 6 65 x 6 29 x 8 62 in Net weight 2 07 kg 4 56 lbs Others Power supply ...

Страница 7: ...age to components do not touch the fans while the NAS is connected to a power source Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip Model specifications are subject to change without prior notice To see the latest specifications go to https www qnap com Package Contents Item Quantity TS 433 1 AC power ...

Страница 8: ... 1 Status LED 6 Drive 3 LED 2 LAN LED 7 Drive 4 LED 3 USB One Touch Copy LED 8 Power button 4 Drive 1 LED 9 USB One Touch Copy button 5 Drive 2 LED 10 USB 3 1 Gen 1 One Touch Copy Type A port Rear Panel TS 433 User Guide Product Overview 7 ...

Страница 9: ...e of a tool lock and key or any means of security Only qualified skilled and authorized persons with knowledge of all restrictions safety precautions and installation and maintenance procedures should have physical access to the device To avoid potential injury or damage to components ensure that the drives and other internal system components have cooled before touching them Observe electrostatic...

Страница 10: ... likely to be present Installation Requirements Category Item Environment Room temperature 0 C to 40 C 32 F to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or chemicals Free from objects that may obstruct NAS ventilation or apply pressure to the NAS or power cord Hardware and peripherals Storage...

Страница 11: ...es For details see the following topics Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays Installing 3 5 inch Hard Drives on 3 5 inch Trays 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QTS TS 433 User Guide Product Overview 10 ...

Страница 12: ... inch solid state drives Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving co...

Страница 13: ...d drive trays come unlocked b Pull the handle to release the tray c Pull the tray out 3 Install a drive on the tray a Remove the right fastening panel from the drive tray TS 433 User Guide Installation and Configuration 12 ...

Страница 14: ...y so that the holes on the sides of the drive are aligned with the holes on the sides of the tray c Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS 433 User Guide Installation and Configuration 13 ...

Страница 15: ...n the NAS Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components TS 433 User Guide Installation and Configuration 14 ...

Страница 16: ...ents Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Optional Unlock the tray Note The preinstalled drive trays come unlocked b Pull the handle to release the tray c Pull the tray out TS 433 User Guide Installation and Configuration 15 ...

Страница 17: ... the sides of the drive tray b Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray c Attach the fastening panels to lock the drive to the tray TS 433 User Guide Installation and Configuration 16 ...

Страница 18: ...d Attach the screws to further secure the drive 4 Load the tray into the bay a Insert the tray into the bay b Push the handle TS 433 User Guide Installation and Configuration 17 ...

Страница 19: ...s Note To connect USB expansion units to TS 433 a USB Type A to USB Type C cable is required You can purchase storage expansion accessories from QNAP or an authorized reseller For details go to https shop qnap com TS 433 User Guide Installation and Configuration 18 ...

Страница 20: ...terface Supports SATA HDD SDD USB 3 2 Gen 1 Type A to Type C cable RAIL B02 TL D800C Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable TL R1200C RP Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable RAIL B02 1 Connect the expansion unit to the NAS a Connect the USB cable to the USB Type C port on the expan...

Страница 21: ...ur myQNAPcloud account Use myQNAPcloud Link to remotely access your NAS Complete the steps in the Smart Installation Guide wizard Note For details see Installing QTS Using the Cloud Key Computer or mobile device myQNAPcloud account Cloud Key Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding Important To protect your NAS from ...

Страница 22: ...ters A to Z a to z numbers 0 to 9 and hyphens multi byte Chinese Japanese Korean and Russian characters The username cannot contain the following special characters grave accent asterisk equal sign plus sign square brackets slash vertical bar semicolon colon apostrophe quotation mark comma less than sign greater than sign backslash question mark percent sign Password Specify an administrator passw...

Страница 23: ...m automatically detects and configures the IP address settings Use static IP address a Select Use static IP address The IP address configuration page appears b Specify the following IP address configurations Interface IP Address Subnet Mask Default Gateway Primary DNS server Secondary DNS server 11 Click Next The Thunderbolt Connection page appears Note This page only appears if your device suppor...

Страница 24: ...your NAS from the list and then click Initialize Note If your NAS is not listed follow the instructions on the web page to specify the Cloud Key on the NAS The installation wizard opens in the default web browser 5 Create an account or sign in to myQNAPcloud Note You must return to this page to complete the installation after creating an account 6 Specify the myQNAPcloud device name for the NAS No...

Страница 25: ...t contain the following special characters grave accent asterisk equal sign plus sign square brackets slash vertical bar semicolon colon apostrophe quotation mark comma less than sign greater than sign backslash question mark percent sign or admin Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters Confirm Password Enter the new administrat...

Страница 26: ...se static IP address a Select Use static IP address The IP address configuration page appears b Specify the following IP address configurations Interface IP Address Subnet Mask Default Gateway Primary DNS server Secondary DNS server 14 Click Next The Thunderbolt Connection page appears Note This page only appears if your device supports Thunderbolt You will need to connect your device to a compute...

Страница 27: ...or 5 seconds The device powers off Important Use this method only when the device is unresponsive Reset Button Important The default admin account is automatically enabled after the system reset To protect your device from brute force attacks QNAP recommends disabling the default admin account after a system reset To disable the account change the default admin password log out of QTS and then log...

Страница 28: ...bled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data after an advanced system reset recreate the previous folder structure on the NAS USB One Touch Copy Button The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from the NAS to a USB device This feature supports incremental backu...

Страница 29: ...ember drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The device is not configured A drive is not formatted Green The device is ready Off All drives are in standby mode The device is powered off LAN Oran...

Страница 30: ...y Orange A network connection has been established Flashes orange The device is being accessed from the network Off There is no network connection Gigabit Ethernet speed Green The network connection is operating at 1 Gbps Orange The network connection is operating at 100 Mbps Off The network connection is operating at 10 Mbps There is no network connection Gigabit Ethernet activity Green A network...

Страница 31: ...ed 2 The disk volume is about to reach its full capacity The disk volume has reached its full capacity The drives are in degraded mode The drive is rebuilding A drive is plugged in or out 1 The NAS was powered off by force shutdown hardware shutdown The NAS was powered on successfully and is ready TS 433 User Guide Basic Operations 30 ...

Страница 32: ...to an ARM NAS The destination NAS must run on the same QTS version as the source NAS or later The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration you can migrate existing data using HBS 3 For details see Migrating NAS Data Using HBS 3 Status and Setting Changes after NAS M...

Страница 33: ...onfigured Licenses Licenses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destination NAS has less RAM than the source NAS the following features and applications might not function Virtualization Station Qsirch and Snapshots Services Only services supported by the destination ...

Страница 34: ...on NAS using HBS 3 Preparing the Destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes For details see the Volume Creation topic in the QTS user guide 4 Create shared folders on the destination NAS For details see the Creating a Shared Folder topic in the QTS user guide 5 Install HBS 3...

Страница 35: ... Space window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name The IP address or hostname used to access the storage space Tip Click to scan for available devices Port The port number used to access the storage space This value must be between 1 to 65535 Password...

Страница 36: ...w 13 Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync job Note It may take several minutes to migrate shared folders from the source NAS to the destination NAS Importing Local Users or Group Settings to the Destination NAS 1 Power on the source NAS 2 Ba...

Страница 37: ...AS log on to QTS b Go to Control Panel Privilege Users c Click Create and then click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification mail to newly created users or overwrite duplicate users e On your computer select the user settings file exported from the source NAS The source NAS user settings file is imported to the destination...

Страница 38: ... 5 One member drive fails RAID 6 One or two member drives fail RAID 10 One member drive fails Two member drives in two different pairs fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the device 6 Wait for 20 second...

Страница 39: ...ID 6 Yes 2 RAID 10 No One or two member drives in two different pairs fail Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com go nas migration Expansion Unit Compatibility https www qnap com go compatibility expansion Service Portal ht...

Страница 40: ... Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services QTS QNAP NAS operating system TS 433 User Guide Glossary 39 ...

Страница 41: ...tion QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify an...

Страница 42: ...ned this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on...

Страница 43: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Страница 44: ...ature extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not ca...

Страница 45: ...odification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under ...

Страница 46: ...ing where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 9 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically termi...

Страница 47: ... paragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent l...

Страница 48: ...y later version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which fu...

Страница 49: ...terference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generate...

Страница 50: ...erienced radio television technician for help Important Any modifications made to this device that are not approved by QNAP Systems Inc may void the authority granted to the user by the FCC to operate this equipment VCCI Notice VCCI B BSMI Notice SJ T 11364 2006 本产品符合中国 RoHS 标准以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求本产品上会附有环境友好使用期限的标签此期限是估算这些物质不会有泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元...

Страница 51: ...0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 433 User Guide Notices 50 ...

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