QNAP TS-1635AX Скачать руководство пользователя

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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.

Power off the NAS.

Remove all drives.

Power on the NAS.

Locate the NAS using Qfinder Pro or myQNAPcloud.

Reinsert the drives.

Continue with the QTS installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations:

• RAID 1: One member drive fails

• RAID 5: One member drive fails

• RAID 6: One or two member drives fail

Log on to QTS.

Go to

Main Menu

Storage Manager

Storage

Disks/VJBOD

Locate the failed drive.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

Remove the failed drive from the NAS.

Wait for 20 seconds or until the NAS beeps twice.

Remove the failed drive from the drive tray.

Insert the new drive into the drive tray.

Install the new drive.
The NAS beeps twice.

10.

Go to

Main Menu

Storage Manager

Storage Space

11.

Locate the volume that contains the new drive and then verify that the status is

Rebuilding

TS-1635AX User Guide

Troubleshooting

Содержание TS-1635AX

Страница 1: ...TS 1635AX User Guide Document Version 2 29 06 2020 ...

Страница 2: ...TS Installation 32 Installing QTS Using Qfinder Pro 32 Installing QTS Using the Cloud Key 34 4 Basic Operations Power Button 36 Reset Button 36 USB One Touch Copy Button 36 LCD Panel 37 Viewing TCP IP Settings 37 Configuring TCP IP Settings 37 Viewing Drive Information 38 Viewing Volume Information 38 Viewing System Information 39 Powering Off the NAS 39 Restarting the NAS 39 Changing the LCD Pass...

Страница 3: ... Glossary CloudKey 45 CloudLink 45 myQNAPcloud 45 myQNAPcloud ID 45 Qfinder Pro 45 QTS 45 7 Notices Limited Warranty 46 Disclaimer 46 GNU Public License 46 FCC Notice 54 CE Notice 54 SJ T 11364 2006 55 2 ...

Страница 4: ... that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing a task or configuring settings Warnings...

Страница 5: ...sed by unauthorized modifications and installation of unsupported third party applications Component TS 1635AX Ordering Information Ordering P N TS 1635AX 4G TS 1635AX 8G Processor CPU Marvell ARMADA 8040 ARMv8 Cortex A72 quad core 1 6 GHz processor Architecture 64 bit Encryption engine AES 256 Memory Pre installed memory 4 GB RAM 1 x 4 GB DDR4 8 GB RAM 1 x 8 GB DDR4 Use only QNAP memory modules t...

Страница 6: ...al SSD using PCIe expansion slot Hot swappable Yes Note M 2 SSDs are not hot swappable Network 10 gigabit Ethernet ports 2 x 10 Gigabit SFP Gigabit Ethernet ports 2 x Gigabit RJ45 External I O Ports Expansion Slots PCIe slots 1 x PCIe 3 0 x2 1 x PCIe 3 0 x1 USB ports 3 x USB 3 0 Front 1 x USB 3 0 Type A Note You can use the One Touch Copy button with this port Rear 2 x USB 3 0 Type A Audio 1 x 3 5...

Страница 7: ...position which is within one meter from the NAS The test NAS operated at low speed with the maximum number of drives installed Fans System 3 x 92 mm fan 12V DC CPU 1 x 60 mm fan 12V DC Warning To avoid serious injuries do not touch the fans while the NAS is connected to a power source Operating temperature 0 to 40 C 32 to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb te...

Страница 8: ...r 2 5 inch drives 12 Quick Installation Guide QIG 1 Components Front Panel No Component No Component 1 Enter button 5 USB 3 0 One Touch Copy port 2 Select button 6 Drive LEDs 3 Power button 7 M 2 SSD LEDs 4 USB One Touch Copy button 8 LCD Panel TS 1635AX User Guide Product Overview 7 ...

Страница 9: ... 0 x2 slot 1 Rear Panel No Component No Component 1 System fans 7 3 5 mm audio jack 2 Power input 8 USB 3 0 Type A ports 3 Speaker 9 Gigabit Ethernet RJ45 ports 4 Power supply unit button 10 10GbE SFP ports TS 1635AX User Guide Product Overview 8 ...

Страница 10: ...urity slot 11 PCIe low profile cover 6 Reset button 12 PCIe full height cover Right Panel No Component No Component 1 PCIe 3 0 x1 slot 3 M 2 SSD slot 1 2 Memory slot 4 M 2 SSD slot 2 Front Drive Numbering TS 1635AX User Guide Product Overview 9 ...

Страница 11: ...al injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords from the device before installing or replacing system compon...

Страница 12: ...afety requirements and information in Safety Information carefully before setting up the NAS or installing NAS components 1 Place your NAS device in an environment that meets the requirements For details see Installation Requirements 2 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Drives or Solid State Drives on 3 5 in...

Страница 13: ...2 5 inch hard drives and 2 5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Slide the lock down b Pull the tray handle outward c Pull the tray out 3 Install a drive on the tray a Remove the fas...

Страница 14: ...on the sides of the drive are aligned with the holes on the sides of the tray c Attach the fastening panels to lock the drive to the tray d Optional Attach the screws to further secure the drive TS 1635AX User Guide Installation and Configuration 13 ...

Страница 15: ...o the drive bay b Push the handle c Slide the lock up 5 Power on the NAS Installing 2 5 inch Drives or Solid State Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive TS 1635AX User Guide Installation and Configuration 14 ...

Страница 16: ... components 1 Power off the NAS 2 Remove the drive tray a Slide the lock down b Pull the tray handle outward c Pull the tray out 3 Install a drive on the tray a Remove the right fastening panel from the drive tray TS 1635AX User Guide Installation and Configuration 15 ...

Страница 17: ...e drive are aligned with the holes on the bottom of the tray c Attach the screws to lock the drive to the tray 4 Load the tray into the bay a Slide the tray into the drive bay b Push the handle c Slide the lock up TS 1635AX User Guide Installation and Configuration 16 ...

Страница 18: ...ling a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Slide the lock down b Pull the tray handle outward c Pull the tray out TS 1635AX User Guide Installation and Configuration 17 ...

Страница 19: ...onnector on the drive with the opening at the end of the tray b Place the drive on the tray 4 Load the tray into the bay a Slide the tray into the drive bay b Push the handle c Slide the lock up TS 1635AX User Guide Installation and Configuration 18 ...

Страница 20: ...ur hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Note QNAP recommends installing heatsinks onto the M 2 SSD controllers to enhance cooling efficiency and to ensure consistent performance 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and extern...

Страница 21: ...5 Install a heatsink on the M 2 SSD a Locate the controller on the M 2 SSD Note The controller location varies depending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer b Remove the protective film from the bottom of the heatsink TS 1635AX User Guide Installation and Configuration 20 ...

Страница 22: ...c Install the heatsink on the controller 6 Install the M 2 SSD a Attach the riser screw to the system board b Insert the M 2 SSD into the slot TS 1635AX User Guide Installation and Configuration 21 ...

Страница 23: ...e riser screw 7 Attach the case cover a Slide the cover down until it completely connects with the chassis b Slide the cover forward c Attach the screws to the back side of the case TS 1635AX User Guide Installation and Configuration 22 ...

Страница 24: ...sion cards and brackets go to www qnap com compatibility Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and ot...

Страница 25: ...e information 2 Power off the NAS 3 Disconnect the power cord from the electrical outlet 4 Disconnect all cables and external attachments 5 Remove the case cover a Remove the screws that secure the case cover to the chassis b Slide the cover back c Pull the cover up until it completely detaches from the chassis 6 Remove the PCIe slot cover a Remove the screw that secures the cover to the chassis b...

Страница 26: ...PCIe full height cover PCIe low profile cover 7 Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TS 1635AX User Guide Installation and Configuration 25 ...

Страница 27: ... QNAP bracket to the card using the same screws d Verify that the bracket does not move 8 Install the expansion card a Hold the expansion card by the edges b Insert the card into the slot c Attach the screw TS 1635AX User Guide Installation and Configuration 26 ...

Страница 28: ...PCIe full height port PCIe low profile port d Attach the PCIe power connector to the expansion card TS 1635AX User Guide Installation and Configuration 27 ...

Страница 29: ...9 Attach the case cover a Slide the cover down until it completely connects with the chassis b Slide the cover forward c Attach the screws to the back side of the case 10 Connect all cables and external attachments 11 Connect the power cord to the electrical outlet TS 1635AX User Guide Installation and Configuration 28 ...

Страница 30: ...discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Remove the screws...

Страница 31: ...the edges and then carefully slide it out of the slot Warning Attempting to remove a module that is not completely released may damage the module and the motherboard 6 Install a new module a Align the notch with the ridge in the slot b Insert the module into the slot TS 1635AX User Guide Installation and Configuration 30 ...

Страница 32: ...the cover down until it completely connects with the chassis b Slide the cover forward c Attach the screws to the back side of the case 8 Connect all cables and external attachments 9 Connect the power cord to the electrical outlet 10 Power on the NAS TS 1635AX User Guide Installation and Configuration 31 ...

Страница 33: ...ion If the NAS is connected to the internet you can do the following Scan the QR code on the NAS Log into your myQNAPcloud account Use CloudLink to remotely access your NAS Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using the Cloud Key Computer or mobile device Network cable myQNAPcloud account CloudKey Installing QTS Using Qfinder Pro Warning Installi...

Страница 34: ...ne date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 10 Click Next 11 Select Obtain an IP address automatically DHCP 12 Click Next 13 Select the types of devices that you will use to access shared folders on the NAS 14 Click Next 15 Configure the disk settings a Select a volume type b Select the disks that you w...

Страница 35: ...te You must return to this page to complete the installation after creating an account 6 Specify the myQNAPcloud device name for the NAS Note The myQNAPcloud device name is used when remotely accessing the NAS 7 Optional Select CloudLink Note CloudLink allows you to remotely access the NAS without having to configure port forwarding on your router You can remotely access the NAS by logging into QT...

Страница 36: ...ct Obtain an IP address automatically DHCP 16 Click Next 17 Select the types of devices that you will use to access shared folders on the NAS 18 Click Next 19 Configure the disk settings a Select a volume type b Select the disks that you want to use to create a RAID group c Optional Select a RAID type Note The Smart Installation Guide automatically selects the optimal RAID type based on the number...

Страница 37: ...ngs automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data a...

Страница 38: ...ry DNS 1 Press Enter or Select The panel displays the NAS name and the QTS version 2 Press and hold Enter for two seconds The panel displays Main Menu 1 TCP IP 3 Press and hold Enter The panel displays the IP address of the first network adapter 4 Press and hold Select to view the next TCP IP screen 5 Repeat step 4 as necessary Configuring TCP IP Settings You can configure the following settings f...

Страница 39: ...ess and hold Enter for two seconds The panel displays Main Menu 1 TCP IP 3 Press Enter repeatedly until the panel displays Main Menu 2 Physical disk 4 Press and hold Enter The panel displays the temperature and capacity of the first drive 5 Press and hold Select The panel displays the temperature and capacity of the next drive 6 Optional Repeat step 5 as necessary Viewing Volume Information Using ...

Страница 40: ... NAS name and the QTS version 2 Press and hold Enter for two seconds The panel displays Main Menu 1 TCP IP 3 Press Enter repeatedly until the panel displays Main Menu 5 Shut down 4 Press and hold Enter The NAS powers off Restarting the NAS 1 Press Enter or Select The panel displays the NAS name and the QTS version 2 Press and hold Enter for two seconds The panel displays Main Menu 1 TCP IP 3 Press...

Страница 41: ...n Sys Fan Failed The system fan failed Sys Overheat The system overheated HDD Overheat The drive overheated CPU Overheat The CPU overheated Network Lost LAN 1 and LAN 2 are disconnected in failover or are in load balancing mode LAN1 Lost LAN 1 is disconnected LAN2 Lost LAN 2 is disconnected HDD Failure The drive failed Vol1 Full The volume is full HDD Ejected The drive was ejected Vol1 Degraded Th...

Страница 42: ...raded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The NAS is starting up The NAS is not configured A drive is not formatted Green The NAS is ready Off All drives are in standby mode LAN O...

Страница 43: ...cription Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach ...

Страница 44: ...ons RAID 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Manager Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the ...

Страница 45: ...de or an inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAID 10 No N A Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Commun...

Страница 46: ...complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS 1635AX User Guide Glossary 45 ...

Страница 47: ... QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any in...

Страница 48: ...this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on gen...

Страница 49: ...the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licens...

Страница 50: ... not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of th...

Страница 51: ...curs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abil...

Страница 52: ...covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless ...

Страница 53: ...such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Source...

Страница 54: ...published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed ...

Страница 55: ... harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate...

Страница 56: ...管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 1635AX User Guide Notices 55 ...

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