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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.

Power off the NAS.

Remove all drives.

Power on the NAS.

Locate the NAS using Qfinder Pro or myQNAPcloud.

Reinsert the drives.

Continue with the QTS installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations:

• RAID 1: One member drive fails

• RAID 5: One member drive fails

• RAID 6: One or two member drives fail

Log on to QTS.

Go to

Main Menu

Storage & Snapshots

Storage

Disks/VJBOD

Locate the failed drive.

Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.

Remove the failed drive from the NAS.

Wait for 20 seconds or until the NAS beeps twice.

Remove the failed drive from the drive tray.

Insert the new drive into the drive tray.

Install the new drive.
The NAS beeps twice.

10.

Go to

Main Menu

Storage & Snapshots

Storage

Storage/Snapshots

11.

Locate the volume that contains the new drive and then verify that the status is

Rebuilding

Support and Other Resources

QNAP provides the following resources:

HS-453DX User Guide

Troubleshooting

Содержание HS-453DX

Страница 1: ...HS 453DX User Guide Document Version 3 29 07 2020 ...

Страница 2: ...rive Installation 12 Replacing Memory Modules 24 IC Thermal Pads 30 QTS Installation 38 Installing QTS Using Qfinder Pro 39 Installing QTS Using the Cloud Key 40 Installing QTS Using an HDMI Connection 42 4 Basic Operations Power Button 43 Reset Button 43 LEDs 43 Beep Alarm 45 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 46 Hot swapping Failed Drives 46 Support and Other ...

Страница 3: ...GNU Public License 49 FCC Notice 57 CE Notice 57 SJ T 11364 2006 58 2 ...

Страница 4: ...s that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings...

Страница 5: ...d service center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifi...

Страница 6: ...ATA hard disk drives 2 5 inch SATA solid state drives M 2 SSD slots 2 x SATA 6 Gbps M 2 SSD form factor 2280 SSD cache acceleration support 3 5 inch drive bays 1 and 2 M 2 SSD slots 1 and 2 Hot swapping The device supports hot swapping drives except for the following M 2 SSDs SSD cache drives Network 10 Gigabit Ethernet ports 1 x 10 GbE RJ45 Gigabit Ethernet ports 1 x GbE RJ45 External I O Ports E...

Страница 7: ...pe Sound level With 2 x 2 5 inch SSDs installed 6 2 dB A With 2 x 3 5 inch HDDs installed Operating 13 0 db A Standby 6 2 db A Note The sound level was tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed in an environment with an ambient noise level of 6 0 dB A Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relati...

Страница 8: ... 2 Thermal pads for M 2 SSDs 2 Thermal pads for integrated circuits 3 Quick Installation Guide QIG 1 Components Front Panel Note This image shows the HS 453DX without the front cover attached No Component No Component 1 Drive bay 1 latch 5 Power button 2 Drive 1 LED 6 IR sensor 3 Status LED 7 Drive bay 2 latch 4 Drive 2 LED HS 453DX User Guide Product Overview 7 ...

Страница 9: ...ports 2 Reset button 8 3 5 mm line out jack 3 GbE RJ45 port 9 3 5 mm dynamic microphone jacks 4 10 GbE RJ45 port 10 HDMI 1 4b port HDMI 2 5 USB 3 0 Type C port 11 HDMI 2 0 port HDMI 1 6 USB 2 0 Type A ports 12 Speaker System Board HS 453DX User Guide Product Overview 8 ...

Страница 10: ...the use of a tool lock and key or any means of security Only qualified skilled and authorized persons with knowledge of all restrictions safety precautions and installation and maintenance procedures should have physical access to the device To avoid potential injury or damage to components ensure that the drives and other internal system components have cooled before touching them Observe electro...

Страница 11: ...acturer Moving Parts Moving fan blades Keep your body parts away from moving fan blades while the device is connected to a power source Moving components Keep your body parts away from other moving components Installation Requirements Category Item Environment Room temperature 0 C to 40 C 32 F to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surfa...

Страница 12: ...nts For details see Installation Requirements 2 Install the drives For details see the following topics Installing 3 5 inch Drives on 3 5 inch Trays Installing 2 5 inch Drives on 3 5 inch Trays Installing M 2 Solid state Drives 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QTS HS 453DX User Guide Product Overview 11...

Страница 13: ...s compatible with 3 5 inch and 2 5 inch hard drives 2 5 inch solid state drives and M 2 solid state drives Installing 3 5 inch Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Remove the front cover 2 Power off the NAS 3 Remove a drive tray by simultaneously pressing the latch and pullin...

Страница 14: ...ive on the tray a Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray b Attach the screws HS 453DX User Guide Installation and Configuration 13 ...

Страница 15: ...5 Insert the tray into the drive bay 6 Power on the NAS 7 Attach the front cover HS 453DX User Guide Installation and Configuration 14 ...

Страница 16: ...s all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Remove the front cover 2 Power off the NAS 3 Remove a drive tray by simultaneously pressing the latch and pulling the tray HS 453DX User Guide Installation and Configuration 15 ...

Страница 17: ...ve on the tray a Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws HS 453DX User Guide Installation and Configuration 16 ...

Страница 18: ...5 Insert the tray into the drive bay 6 Power on the NAS 7 Attach the front cover HS 453DX User Guide Installation and Configuration 17 ...

Страница 19: ...ur hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Note The HS 453DX has two M 2 SSD slots For a list of compatible M 2 SSDs go to https www qnap com compatibility QNAP recommends installing thermal pads on the M 2 SSD controllers to enhance cooling efficiency and ensure consistent performance 1 R...

Страница 20: ...ical outlet 4 Disconnect all cables and external attachments 5 Remove the top cover a Turn the NAS upside down b Remove the screws c Place the NAS in its normal upright position d Lift the top cover off the NAS HS 453DX User Guide Installation and Configuration 19 ...

Страница 21: ... the thermal pads b Apply the thermal pads to the M 2 SSD Note Single sided M 2 SSDs have components e g controllers flash ICs mounted only on the top side and double sided M 2 SSDs have components mounted on both sides HS 453DX User Guide Installation and Configuration 20 ...

Страница 22: ...Single sided M 2 SSD Double sided M 2 SSD 7 Install the M 2 SSD a Insert the M 2 SSD HS 453DX User Guide Installation and Configuration 21 ...

Страница 23: ...b Attach the screw 8 Attach the top cover a Place the top cover on the NAS HS 453DX User Guide Installation and Configuration 22 ...

Страница 24: ...ws d Place the NAS in its normal upright position 9 Connect all cables and external attachments 10 Connect the power cord to the electrical outlet 11 Power on the NAS 12 Attach the front cover HS 453DX User Guide Installation and Configuration 23 ...

Страница 25: ... from authorized resellers Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other...

Страница 26: ...ical outlet 4 Disconnect all cables and external attachments 5 Remove the top cover a Turn the NAS upside down b Remove the screws c Place the NAS in its normal upright position d Lift the top cover off the NAS HS 453DX User Guide Installation and Configuration 25 ...

Страница 27: ... that the module has tilted upward and is completely released from the slot Warning Attempting to remove a module that is not completely released may damage the module and the motherboard c Hold the edges of the module and carefully pull it out of the slot HS 453DX User Guide Installation and Configuration 26 ...

Страница 28: ...eplacement module Tip QNAP recommends installing thermal pads on the memory modules to enhance cooling efficiency and ensure consistent performance Thermal pads can be purchased at shop qnap com a Remove the protective film from the thermal pad b Apply the thermal pad to the module HS 453DX User Guide Installation and Configuration 27 ...

Страница 29: ... module a Align the notch with the ridge in the slot b Insert the module c Verify that the metal connectors are fully inserted d Carefully press down on the module until the retention clips lock the module into place 9 Attach the top cover HS 453DX User Guide Installation and Configuration 28 ...

Страница 30: ... Attach the screws d Place the NAS in its normal upright position 10 Connect all cables and external attachments 11 Connect the power cord to the electrical outlet 12 Power on the NAS 13 Attach the front cover HS 453DX User Guide Installation and Configuration 29 ...

Страница 31: ... top cover of the NAS may cause these thermal pads to wear out requiring you to replace them periodically You can purchase replacement thermal pads at shop qnap com Replacing IC Thermal Pads Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to compon...

Страница 32: ...g components 1 Remove the front cover 2 Power off the NAS 3 Disconnect the power cord from the electrical outlet 4 Disconnect all cables and external attachments 5 Remove the top cover a Turn the NAS upside down b Remove the screws HS 453DX User Guide Installation and Configuration 31 ...

Страница 33: ...s normal upright position d Lift the top cover off the NAS 6 Locate the IC on the system board For details see System Board 7 Remove the existing thermal pad from the IC HS 453DX User Guide Installation and Configuration 32 ...

Страница 34: ...CPU MOSFET ICs HS 453DX User Guide Installation and Configuration 33 ...

Страница 35: ...10 GbE IC 8 Remove the protective film from the thermal pad CPU MOSFET ICs HS 453DX User Guide Installation and Configuration 34 ...

Страница 36: ...10 GbE IC 9 Apply the thermal pad to the IC CPU HS 453DX User Guide Installation and Configuration 35 ...

Страница 37: ...MOSFET ICs 10 GbE IC 10 Attach the top cover a Place the top cover on the NAS HS 453DX User Guide Installation and Configuration 36 ...

Страница 38: ...s d Place the NAS in its normal upright position 11 Connect all cables and external attachments 12 Connect the power cord to the electrical outlet 13 Power on the NAS 14 Attach the front cover HS 453DX User Guide Installation and Configuration 37 ...

Страница 39: ...allation Guide wizard For details see Installing QTS Using Qfinder Pro Computer Network cable Qfinder Pro installer Cloud installation If the NAS is connected to the internet you can do the following Scan the QR code on the NAS Log into your myQNAPcloud account Use CloudLink to remotely access your NAS Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using t...

Страница 40: ...NAS in the list and then double click the name or IP address The Smart Installation Guide opens in the default web browser 5 Click Start Smart Installation Guide 6 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 ch...

Страница 41: ...ing Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to http install qnap com Scan the QR code on the NAS using a mobile device The web page lists all the uninitialized QNAP NAS devices on the local network 4 Find your...

Страница 42: ...umbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 11 Click Next 12 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 13 Click Next 14 Select Obtain an IP address automatically ...

Страница 43: ...all models 3 Power on the NAS The Welcome screen of the Smart Installation Guide appears 4 Select Start Smart Installation Guide 5 Select No skip this process Enabling the multimedia functions allows you to install multimedia applications after configuring the disks in Storage Manager For details on enabling multimedia functions on QTS see the System Administration section of the QTS User Guide 6 ...

Страница 44: ...ings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data ...

Страница 45: ...the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The NAS is starting up The NAS is not configured A drive is not form...

Страница 46: ...e front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach its full capacity The disk volume has reached its full capacity The drives are in degraded mode The user started the drive rebuilding process A drive is plugged in or out 1 The NAS was powered off by force shutdown hardware shutdown The NAS wa...

Страница 47: ... One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the failed drive from the drive tray 8 Ins...

Страница 48: ...Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Community Forum http forum qnap com HS 453DX User Guide Troubleshooting 47 ...

Страница 49: ...complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system HS 453DX User Guide Glossary 48 ...

Страница 50: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Страница 51: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Страница 52: ...the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licens...

Страница 53: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Страница 54: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Страница 55: ...covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless ...

Страница 56: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Страница 57: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Страница 58: ...e harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocat...

Страница 59: ...管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 HS 453DX User Guide Notices 58 ...

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