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TROUBLESHOOTING
Your fan may occasionally jerk forward and backward upon start up. This is
normal and does not affect fan operation.
Try these troubleshooting steps before contacting Customer Service.
Issue
Solution
The fan will not
start.
1. Make sure the fan is receiving power.
2. Check your circuit breaker or fuse panel and wall switch for
functionality.
3. Make sure the fan is properly wired and grounded. Check all
connections for any damaged, broken, or frayed wires.
4. Make sure the plastic film in the remote’s battery tray has been removed.
5. Remote control must be paired within 10mins of connecting ceiling fan
to power source.
6. Check to make sure remote control is correctly paired.
7. Any wires connecting ceiling fan to power source must be in ON position.
8. Try to search the WIFI signal on your phone settings and connect with
the app, check to see if the app is able to find the fan.
9. If you have paired the remote or the app and the fan still does not
start, then try to reset the fan: To reset the fan, cut the power for
10 minutes, then turn the power on and press the pairing button on
the remote for 5 seconds until “beep”, then pair the app again to
reconnect.
The fan wobbles
and noisy
1. Blade screws with the plastic round part against the motor or not.
2. Check all the pin wire connect against the moving part.
3. Check the down fan cup hit the motor.
4. The light kit slanting.
5. Check the down rod slanting or not.
6. Make sure the colour sticker on the motor and blades match each other.
7. Turn off the fan then make the fan running by hand and listen still
have noise or not.
8. Take out the middle black cover on the light kit and check the middle
big nut loose or not.
9. When the fan running, touch the light kit by hand, try to make the
light kit stable.
10. Check the downrod and pivot ball hanging on the bracket if it is
seated correctly and in the retention slot.
11. Check all mounting points and bracket to see if there are any screws
loose.
12. The ceiling beam must meet the tensile test strength of 30KG for
installation.
13. Make sure the airfoils or brackets have not been bent or deformed.
LED OFF
1. Make sure LED wires connect with the controller.
2. Make sure the whole fan is powered.
3. Make sure the remote control code is matching.
Unable to pair
remote and app
1. Check if the wires are connected in the right position or not.
2. Check the batteries on the remote.
3. Disconnect the power for 10 minutes, then reconnect the power and
pair the remote with the fan again within 5 seconds. Also try to pair
the app again to reconnect.
4. The WIFI must be 2.4Ghz, incompatible with 5Ghz WIFI.
Try these troubleshooting steps before contacting Customer Service. For additional operation,
maintenance, and troubleshooting information, please contact our service center directly.
GB
