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19 

Troubleshooting with Error Code

•  The measures in case of a system failure should be conducted by a qualified 

technician.

•  When a system failure occurs, do not arbitrarily repair the product or replace a 

component. Hanwha Solutions is not responsible for any problems caused by 
arbitrary repair. 

If there is an error after installing the product, please refer to the error code screen in the 
Q.OMMAND app and get support from the service center.

Содержание Q.HOME CORE H4

Страница 1: ...INSTALLATION MANUAL Q HOME CORE H4 A4 H5 A5...

Страница 2: ...Disposal 8 3 Product Overview 9 3 1 Unpacking 9 3 2 Package Contents 10 3 3 Q VOLT Overview 12 3 4 Q SAVE Overview 13 3 5 Specifications 14 3 6 MEN Link only for Australia 16 3 7 Network System Diagra...

Страница 3: ...and Grid Cables 31 9 Communication Connection 33 9 1 Internet DRM Connection 33 9 2 CT Connection A4 and A5 only 35 9 3 Energy Meter Connection 36 10 Closing the Covers 37 11 Battery Connection 38 11...

Страница 4: ...em 48 15 2 Setting with the Q OMMAND GO App 49 15 3 Energy Policy Mode 51 15 4 Advanced Settings 51 15 5 Checking the Settings Informaton 56 16 Power Off 57 16 1 Turning Off Q HOME CORE 57 16 2 Lockin...

Страница 5: ...d if you fail to follow the instructions in this manual 1 2 Target Group Electricians and qualied technicians who are allowed to install and to connect electrical systems 1 3 Symbols Used in This Manu...

Страница 6: ...uld not be replaced by other manufacturer s Battery storages For further information on proper use of this device contact the Q CELLS Service Hotline 2 2 Safety Precaution The following safety precaut...

Страница 7: ...ng inside during installation and wiring 2 3 Earth Fault Alarm When an earth fault occurs the inverter stops operation and the buzzer operates for 2 minutes Note This feature is only supported on mode...

Страница 8: ...te disposal service or the shop where you purchased the product 2 Disposal of Q SAVE When this crossed out wheeled bin symbol is attached to batteries accumulators of your product it means they are co...

Страница 9: ...etermined by the EMS algorithm 3 1 Unpacking The Q VOLT weighs about 37 5kg H4 H5 or 33 9kg A4 A5 and Q SAVE weighs about 61 1kg Therefore special care is required when handling At least two people ha...

Страница 10: ...components not approved by Q CELLS Connecting other products to Q CELLS products may result in abnormal operation 1 Q VOLT Package Contents QuickGuide Q VOLT Inverter 1EA Mounting bracket 1EA Quick gu...

Страница 11: ...agement System communication cable 1EA Wall mount bolt anchor 6EA Bracket mount bolt M6 2EA 3 Options Wi Fi dongle Stand for floor mount Wi Fi LTE waterproof cover CT Current Transformer CT cable 3m C...

Страница 12: ...oad port 2 LED indicator 9 Communication port 3 Inner cover 10 BMS Connector 4 Wiring cover 11 USB Port 5 Battery power connector 12 LAN DRM port 6 PV switch 13 Wi Fi LTE Dongle port 7 PV connector H4...

Страница 13: ...Product Overview 3 4 Q SAVE Overview 7 8 9 2 1 3 5 6 4 1 Front cover 6 BMS board 2 Inner cover 7 Battery DC Switch 3 Wiring cover 8 Battery Power Connector 4 Battery module 9 BMS Connector 5 Relay boa...

Страница 14: ...e Energy Management System Integrated Country of Manufacturer Republic of Korea PV DATA DC Max Input Usable Power kWp 8 0 4 0 per MPPT N A 8 0 4 0 per MPPT N A Max Input Voltage Vdc 600 600 Start Inpu...

Страница 15: ...8 13 7 20 5 6 86kWh pack Battery Usable Energy kWh 6 51 13 03 19 55 Max Charge Power kW 2 8 to 3 8 1 Battery Pack 5 2 Battery Pack 2 8 to 3 8 1 Battery Pack 5 DE 4 6 2 Battery Pack 2 8 to 3 8 1 Batte...

Страница 16: ...005 RL1002 Q SAVE K1 PV input DC switch K4 Sub load breaker K2 Battery DC switch and fuse K5 Main load breaker K3 Grid breaker K6 Total grid breaker MEN Link The inverter maintains connection for the...

Страница 17: ...N BAT IN BAT IN BAT OUT BAT OUT BMS OUT CAN BMS OUT CAN BMS IN CAN BMS IN CAN BMS IN CAN USB Wi Fi Dongle Q VOLT Main Load L PE N 2 TT Network System Single Phase PE PV 1 PV 2 LAN DRM RS 485 GRID LOAD...

Страница 18: ...Fi Dongle Q VOLT BAT IN BMS IN CAN BAT IN BAT IN BAT OUT BAT OUT BMS OUT CAN BMS OUT CAN BMS IN CAN BMS IN CAN 4 TT Network System Three Phase Circuit Breaker PE PV 1 PV 2 LAN DRM RS 485 GRID LOAD PV1...

Страница 19: ...IN BAT IN BAT IN BAT OUT BAT OUT BMS OUT CAN BMS OUT CAN BMS IN CAN BMS IN CAN BMS IN CAN USB Wi Fi Dongle Q VOLT PV Inverter CT 2 TT Network System Single Phase Main Load L PE N PE LAN DRM RS 485 GR...

Страница 20: ...IN CAN BAT IN BAT IN BAT OUT BAT OUT BMS OUT CAN BMS OUT CAN BMS IN CAN BMS IN CAN Ext current PV Inverter CT 4 TT Network System Three Phase Circuit Breaker PE LAN DRM RS 485 GRID LOAD PE Circuit Br...

Страница 21: ...osive areas Not near the television antenna or antenna cable Not higher than an altitude of about 2000m above sea level Under good ventilation conditions The ambient temperature in the range of 10 C t...

Страница 22: ...V module inverter and battery system must be performed by certified personnel Wear rubber gloves and protective clothing while working Wear the following safety gear when installing the product Instal...

Страница 23: ...ls are required to install the Q HOME CORE H4 A4 H5 A5 system Torque screwdriver Phillips screwdriver bit Hex key bit Phillips head screwdriver Flat head screwdriver Torque wrench Wire stripper Tape m...

Страница 24: ...ole 9 2 Insert an anchor into the hole and fix the bracket with a bolt Use the wall mount bolts included in the package At least 4 bolts are required to secure the bracket Anchor bolt 10N m 100kgf cm...

Страница 25: ...he stand legs Use the wall mount bolts included in the package The anchor is not needed Remove the anchor from the wall mount bolt 3 Fix the stand on the floor Nut M12 16 not included in the package 4...

Страница 26: ...atteries are connected all other connections should be done and the battery interrupter must be off Before connecting electrical cables make sure the AC circuit breaker PV switch and DC switch are OFF...

Страница 27: ...Specification The power cables must correspond to the AC DC input and output specifications for this product Cables are not included in the product package Cable Diameter Nominal Voltage Color EU DE F...

Страница 28: ...connect 650 Vdc 27A or more 2 RCD Residual Current Device The product can cause a residual current in the external protective earthling conductor Q HOME CORE has a built in RCMU Residual Current Monit...

Страница 29: ...ront Cover To remove the front covers from the inverter and battery packs After pressing the latch at the bottom of the cover raise the cover upward to open it 7 2 Opening the Wiring Cover Remove the...

Страница 30: ...ipping the Load and Grid Cables The Grid and Load wire need to be stripped as follows Type Strip Length Grid PE L N PE 100mm 7 to 8mm 11 to 13mm 11 to 13mm L N 50mm Load PE L N PE 100mm 7 to 8mm 11 to...

Страница 31: ...id Cables To connect the load and grid cables 1 Remove the sealing nuts from the load and grid glands 2 Remove the blind plugs from the load and grid glands Dipose of the blind plugs 3 Strip the cable...

Страница 32: ...s 1 2 to 1 9N m If the L and N wires are a fine stranded conductor type raise the lever and insert the wire and then lower the lever to secure the wire If the L and N wires are a single solid conducto...

Страница 33: ...DRM 2 The import power from the grid is no more than 50 of the rated power DRM 3 The import power from the grid is no more than 75 of the rated power DRM 4 The import power from the grid is no more th...

Страница 34: ...and sealing body LAN cable outer diameter 4 to 6mm 3 Push the cable through the side of the ruber seal 4 Insert the cable into the LAN DRM gland 5 Connect the RJ45 plug to the appropriote connector F...

Страница 35: ...CT cable Default 3m Option 20m 2 Insert the CT cable into the COM spare gland Dispose of the blind plug in the COM gland after opening the gland nut F 3 Connect the CT cable to the Ext CT connector 4...

Страница 36: ...2AWG F 2 Strip the wires Strip length 7 to 8mm 3 Remove the terminal block from the RS 485 connector 4 Insert the wires to the termimal block Port 1 RS485_POS Port 2 RS485_NEG 5 Secure the wires to th...

Страница 37: ...closed To close the covers 1 Close the wiring cover and tighten the 9 bolts Bolt M4 Torque 18kgf cm 15 6lbf in 2 Close the front cover a Insert the cover to fit into the grooves on the main bady b Sli...

Страница 38: ...ion may void the warranty 11 1 BMS Communication Cable Conncetion Use the BMS communication cable included in the product package 500 10 1 Connecting the BMS Communication Cables Connect the BMS commu...

Страница 39: ...cation on page 27 1 Assembling the Battery DC Cable Disassemble the connector housing as follows Connector Sealing Body Sealing Nut To assemble the battery DC cable Steps from 2 to 5 must be observed...

Страница 40: ...aling body 7 Secure the cable by using screws Torque 10 to 12kgf cm Note For more details about assembling the battery DC connector refer to the connector manufacturer s manual 2 Connecting the Batter...

Страница 41: ...Connector St ubli PV KBT4 6II UR PV KST4 6II UR is used for the PV connector Note For information about the PV cable specification see 6 2 Power Cable Specification on page 27 To assemble the PV Conne...

Страница 42: ...DC cables from PV to Q HOME CORE 1 Check the cable connection of PV strings for the correct polarity and make sure the open circuit voltage does NOT exceed the inverter input limit 600V If the open c...

Страница 43: ...Connection on page 36 13 1 EM24 Carlo Gavazzi Three Phase 1 Energy Meter Diagram GRID Mains MAIN LOAD N L1 L2 L3 L1 L2 L3 N 41 42 43 1 31 32 33 3 6 9 7 11 1 4 SUB LOAD L1 N 1 2 Q VOLT EMS port Energy...

Страница 44: ...1 31 32 33 3 6 9 7 11 1 4 SUB LOAD L1 N 1 2 Q VOLT EMS port Energy Meter 1 RS485_POS 42 B 2 RS485_NEG 41 A 2 Energy Meter Settings Application F SYS 1P P int ti 1 ModBus Address 1 default value Baudra...

Страница 45: ...e 1 Energy Meter Diagram GRID Mains N L1 SUB LOAD L1 N MAIN LOAD 1 2 Q VOLT EMS port Energy Meter 1 RS485_POS 4 2 RS485_NEG 3 5 2 Energy Meter Settings Measure b Tariff Yes Address 1 Baud 9 6 Note Rec...

Страница 46: ...ehavior are as follows LED Color LED Behavior Description Sky Blue Solid Charging or discharging in online mode Flashing Standby in online mode Magenta Solid Charging or discharging in offline mode Fl...

Страница 47: ...Q HOME CORE when there are no PV and Grid Press the Dark Start button for about 10 seconds Once the power is supplied and the LED turns blue release the Dark Start button Once the inverter enters the...

Страница 48: ...le the Wi Fi LTE waterproof cover to protect the Wi Fi dongle from dust and water U S B 2 Using the USB Tethering 1 Connect the mobile device to the inverter with a USB cable U S B 2 Turn on the USB t...

Страница 49: ...and install Q OMMAND GO on the Apple AppStore or Google Play Store 2 Open the Q OMMAND GO app 3 Select WIFI or USB 4 Select your language and enter the password Password is the last 4 digits of the se...

Страница 50: ...bout the Energy Policy option see 15 3 Energy Policy Mode Note For Australia select the appropriate grid code from Australia A B C for compliance with AS NZS 4777 2 2020 Please contact your electricit...

Страница 51: ...lectricity generated with PVs is first supplied to in house loads If there is any remaining electricity it is used to charge the battery If there is any electricity remaining after that it reduces the...

Страница 52: ...tion the inverter responds in 2 levels depending on frequency Level 1 If frequency exceeds fULCO ESS linearly decreases electric power output until it reaches fTransition Level 2 If frequency exceeds...

Страница 53: ...a B Australia C New Zealand W1 20 0 20 20 0 to 20 VW1_CH V 207 195 207 216 180 to 230 VW2_CH V 215 215 215 224 180 to 230 VW1 V 253 250 253 242 235 to 255 VW2 V 260 260 260 250 240 to 265 W4 V 20 20 2...

Страница 54: ...s a percentage of the rated power per minute Nominal lamp time Tn is the nominal time for 100 change of the power output 8 Limit Control AU If at least one limit control function is enabled when an en...

Страница 55: ...0 33 to 0 66 10 Freq Watt P Freq DE The inverter changes the inverter output active power according to the system frequency in order to support the system Ramp rate of power and start frequency can b...

Страница 56: ...OMMAND The appropriate region and grid code must be selected because grid protection settings and power quality response modes may vary by region To check the region or grid code setting 1 Tap on the...

Страница 57: ...lled the DC switch on the hybrid inverter must remain switched on to avoid deep discharge of the battery Alternatively the device can also be switched off completely 16 1 Turning Off Q HOME CORE To tu...

Страница 58: ...itches you can lock the swiches with a padlock for safety if needed 1 Locking the DC Switch When the battery DC switch is off the switch can be locked with a padlock 2 Locking the PV Switch To lock th...

Страница 59: ...ls with insulated handles and wear rubber gloves eye protection glasses and boots when working with the battery systems Do not lay tools or metal parts on top of batteries Disconnect charging source p...

Страница 60: ...mand qcells com Note If you don t have an account please register as an installer account 18 2 App It is also possible to register the product on the server by using the Q OMMAND Pro app Search and in...

Страница 61: ...n When a system failure occurs do not arbitrarily repair the product or replace a component Hanwha Solutions is not responsible for any problems caused by arbitrary repair If there is an error after i...

Страница 62: ...e Haberkorn GmbH Augustenh he 7 06493 Harzgerode TEL 49 0 39484 9763 85 EMAIL q home e service48 com Hanwha Q CELLS Australia Pty Ltd Suite 1 Level 1 15 Blue Street North Sydney NSW 2060 Australia TEL...

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