EN
25
EN
24
Troubleshooting
CAUTION/WARNING
ELECTRICAL DANGER
DISCONNECTED/DAMAGED
SUPPLY CORD
CAUTION HOT SURFACE
CAUTION
: when you see this
symbol, please refer to the safe-
ty precautions to avoid possible
harm and damage.
INFORMATION
: when you see
this symbol, please take note of
the advice for the correct and safe
usage of your appliance.
CAUTION
: the safety precau
-
tions are part of the appliance.
Read them carefully before using
your new appliance for the first
time. Keep them in a place where
you can find and refer to them
later.
• The appliance is intended to
prepare drinking water according
to these instructions.
• Do not use the appliance for
other than its intended use.
• This appliance has been designed
for use in indoor and non-extreme
temperature conditions only.
• Protect the appliance from direct
sunlight, prolonged water splash-
ing, and humidity.
• This is a household and small
commercial appliance only. It is
not intended to be used in high
usage kitchens, heavy duty facto-
ries, or other high-demand work
environments with more than 15
different users per day
• This appliance may be used by
children of at least 8 years of age,
as long as they are supervised
and have been given instructions
about using the appliance safely
and are fully aware of the dangers
involved. Cleaning and user main-
tenance shall not be performed by
children unless they are older than
8 and are supervised by an adult.
• Keep the appliance and its cord
out of reach of children under 8
years of age.
• This appliance may be used by
persons with reduced physical,
sensory or mental capabilities, or
whose experience or knowledge
is not sufficient, provided they
are supervised or have received
instruction to use the device safely
and understand the dangers.
• Children shall not use the device
as a toy.
• The manufacturer accepts no
responsibility and the guarantee
will not apply for any heavy duty,
commercial use, inappropriate
handling or use of the appliance,
any damage resulting from use for
other purposes, faulty operation,
non-professional repair or failure
to comply with the instructions.
Avoid risk of fatal electric shock
and fire.
• In case of an emergency: imme
-
diately remove the plug from the
power socket.
• Only plug the appliance into suit-
able, easily accessible, grounded
main connections. Make sure that
the voltage of the power source is
Safety Precautions
No light indicators and OLED lights
•
Check the power, plug, voltage, and fuse. In case of problems, call the service provider.
Touch interface doesn’t work
•
Unplug Nano. Plug it back in to restart the system.
No water comes out
• No inlet water: Filter is plugged, or any inlet valve are in closed position.
COLD function is not cold at all
•
Check that Nano is properly ventilated and the environment is not too hot.
• In the App, check the setup. Cooling may be turned off, or Nano may be in Energy Saver mode.
COLD function is not cold enough
• Water consumption is higher than expected, and Nano does not have time to chill the water.
•
Check that Nano is properly ventilated and the environment is not too hot.
•
Check the temperature setting in the app.
HOT function is not hot enough (below 80 celsius)
• Make sure the device has sufficient power.
•
Check the inlet water temperature. It may be too cold.
When using the HOT function, steam comes out
•
Descaling is needed. Start the descaling program.
•
Inlet water pressure is too low or there is no inlet water.
HOT function flows slowly or not at all
•
Descaling is needed. Start the descaling program.
•
Inlet water pressure is too low, below 2 bar.
•
The inlet water temperature is too high.
Amount of water dispensed is not accurately
displayed
•
Descaling is needed. Start the descaling program.
•
Inlet water pressure is too low, below 2 bar.
•
Filter needs to be changed.
Water from tap splashes excessively
•
Descaling is needed. Start the descaling program.
Cannot connect Nano to the internet
•
Check the network password from your phone to be sure it is not misstyped.
•
Your local network access is limited. Check with the network administrator.
Cannot find Nano in phone’s Bluetooth list
• Nano hidden from Bluetooth devices list. Use the Q&C App to find and connect automatically.
The tap drips
•
Descaling is needed. Start the descaling program.
•
Call service provider for troubleshooting.
Volume slider doesn’t appear
• The function is turned off in the app. Use the mobile app to activate this feature.