QT-5000 & Remote Control Audio System
Revision: 6
QT-5000 and RCAS User Manual v6.docx
Page 26 of 30
Q5X Systems, Inc. 2012
The COM port designation is higher than COM16
The MicControl software will only recognize a valid COM port number up to COM16. If the Gateway is
configured as a port higher than COM16, follow these instructions to change the COM port number.
1.
Locate the USB Serial Port in the Device Manager (see the instructions above on how to locate
the USB Serial Port number).
2.
Right-click on the USB Serial Port to be changed and select “Properties”.
3.
Select the “Port Settings” tab and click the “Advanced” button.
4.
In the “COM Port Number” field, select a port from COM2 to COM16.
Note: Select a COM port that is not marked as “(in use)”. If none are available, choose one that
is the least likely to be active. Click “OK” to the warning that will appear.
5.
Click “OK”.
6.
Disconnect and reconnect the Gateway. Verify that the COM port was changed.
The transmitters are charged and the status light is blinking, but the
status heartbeats are not appearing in the software.
Ensure that the 2.4 GHz telemetry channel of the transmitter and the gateway match.
