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TROUBLESHOOTING

 

Model #: QS218 

 
 

59 | 

P a g e

 

7. TROUBLESHOOTING 

Error 

Possible Causes   

Solutions 

•

 System is not receiving 

power or is not powering 
up 

•

 Cable from power adapter is 

loose or unplugged.   

•

 Confirm that all cables are connected correctly 

•

 Confirm that the power adapter is securely connected 

to the back of the unit 

•

 Cables are connected but 

system is not receiving 
sufficient power   

•

 Confirm that the system is powered on (LED indicators 

on the front should be ON) 

•

 If the unit is connected through a power bar or surge 

protector. Try bypassing the bar and connecting the 
power directly to the wall outlet 

•

 Plug another electrical device in the outlet to verify that 

the outlet is receiving power.   

•

 Connect the system power cable to another outlet.   

•

 Remote control is not 

detected by the system 

•

 Battery in the remote control is 

drained 

•

 Install two fresh AAA alkaline batteries in the remote 

control 

•

 There are no batteries in the 

remote control 

•

 Hard drive is not detected 

by the system 

•

 Hard drive cables are loose or 

not properly connected   

•

 Remove the housing and ensure hard drive cables are 

firmly connected 

•

 There is no hard drive in the 

system 

•

 Open the housing and install a 3.5” SATA hard drive 

•

 Hard drive is full (0%) and 

the unit is no longer 
recording 

•

 Overwrite is not enabled   

•

 From the Main Menu: select HDD>Overwrite>Enable 

and Apply 

•

 Mouse not detected by 

system 

•

 Mouse cable is not firmly 

connected to the system 

•

 Firmly connect the mouse cable to the USB Mouse 

port on the front panel 

•

 Mouse is not connected to the 

system 

•

 System needs to be reset 

•

 Turn the power to the system off (disconnect power 

cable). Firmly connect a USB mouse to the USB 
mouse port on the front panel of the system. 
Reconnect the power cable to the DC 19V port on the 
rear panel.   

•

 There is no picture on 

selected channels/camera 
picture is not being 
displayed   

•

 Camera cables are loose or 

have been disconnected 

•

 Check the camera video cable and connections 

•

 Disconnect and reconnect the cable at the system and 

at the camera 

•

 Try moving the camera to another channel or use 

another cable 

 
 

Содержание QS218

Страница 1: ...H 264 Network Embedded DVR 8 Channel CIF Resolution Digital Video Recorder USER MANUAL Model QS218 www q see com Rev 5 11 2010...

Страница 2: ...r setup assistance Please contact us using the following methods with questions about your Q See product Q See Products 8015 E Crystal Dr Anaheim CA 92807 Email Customer Service cs dpsi usa com Techni...

Страница 3: ...ion Do not place objects on the combo DVR 4 Qualified Service Technicians Any examination and repair work should be done only be a qualified service engineer We are not liable for any problems caused...

Страница 4: ...pe of our company 1 Equipment damage caused by improper operation 2 Improper equipment operation environment and conditions e g improper power extreme environmental temperatures humidity lightning and...

Страница 5: ...by any means without our company s expressed written consent 1 Our products are under continual improvement and we reserve the right to make changes without notice No guarantee is given as to the cor...

Страница 6: ...PANEL 2 2 2 REAR PANEL 3 2 3 CONNECTION DIAGRAM 4 2 4 HARD DRIVE INSTALLATION 5 3 DEVICE OPERATION 6 3 1 MOUSE OPERATION 6 3 2 REMOTE CONTROL 7 3 3 USING THE SUB MENU 8 3 4 PLAYBACK 9 3 5 SYSTEM OPERA...

Страница 7: ...33 18 REMOTE ACCESS 34 18 1 PORT FORWARDING 40 4 REMOTE SURVEILLANCE SOFTWARE 43 4 1 FEATURES 43 4 2 REMOTE SURVEILLANCE MAIN SCREEN 44 4 3 LIVE VIEWING 45 4 3 1 RECORDING 45 4 3 2 SUB MENU 46 4 3 3...

Страница 8: ...s USB 2 0 for data backup USB 1 1 for mouse operation Supports 3 5 SATA HDD up to 1TB Special file system for security 16 bit color translucent user friendly GUI with notes for selected menu items Opt...

Страница 9: ...ess to confirm selections in PTZ mode press to change the navigation buttons to control a connected PTZ camera not included Press to move cursor up in PTZ mode press to pan camera up Press to move cur...

Страница 10: ...nalog video signal input BNC 4 AUDIO IN Audio input for connecting audio signal 5 ALARM INPUT 8 I O Alarm input ALARM OUTPUT I O Output for alarm RS485 RS485 for connecting PTZ RS232 Debugging port 12...

Страница 11: ...DVR INSTALLATION Model QS218 4 P a g e 2 3 CONNECTION DIAGRAM...

Страница 12: ...tatic energy coming in contact with the hard drive or DVR can damage it permanently Please install the hard drive following these steps 1 Open the cover of the DVR and you will see 4 screw holes as sh...

Страница 13: ...ive Do not connect a USB flash drive to the bottom USB port on the front panel it is only used by a USB mouse Figure 3 1 1 Connect a USB mouse to the bottom USB port on the front panel 2 Use the mouse...

Страница 14: ...enus to the right during playback increase forward playback speed 5X 15X 60X REW Move cursor in menus left during playback increase reverse playback speed 5X 15X 60X CH Move cursor in menus down Chann...

Страница 15: ...3 1 2 Select one of the following options MAIN MENU Opens the main system menu KEYLOCK Activates password to enter the menu CHN SWITCH Select type of split screen display VIDEO SEARCH Open the Search...

Страница 16: ...elect a specific channel or select ALL 4 Under DATE enter a date using the Virtual Keyboard mouse only Figure 3 4 2 5 Click SEARCH Recorded events on the system appear in red alarm events includes bot...

Страница 17: ...e camera required for this function not included Select the box to mute the audio 3 Click X to quit playback and return to the Search menu Figure 3 4 3 3 5 SYSTEM OPERATION 3 5 1 USER LOGIN 1 STARTING...

Страница 18: ...for security purposes it is highly recommended to enable passwords on the system using the Password Menu NOTE 1 If there is no hard drive in DVR or the DVR cannot read the hard drive or the hard driv...

Страница 19: ...d drive of the system 4 BASIC Open the Basic Setup Menu which lets you set the system language date and time Device IDs and passwords and configure audio and video settings 5 ADVANCE Opens the Advance...

Страница 20: ...ATE click the field and enter the desired date using the Virtual Keyboard and then click SEARCH The system searches for data 3 Under RECORD STATE the system shows recorded events in a Month Grid and a...

Страница 21: ...1 Under TYPE select NORMAL to view only normal recordings ALARM to view alarm recordings includes alarm and motion detection or ALL to view all video on your system 2 Use the buttons on the side pane...

Страница 22: ...for recorded data on the system 3 Click FILE LIST 4 Select the files you want to backup and click the BAK box next to the file name see figure 3 5 8 Select multiple files if desired Click ALL to sele...

Страница 23: ...the files on your device or computer Figure 3 5 8 Please note that the file type you select should have a 264 extension as illustrated in Figure 3 5 8 To play the file click the Play menu on the toolb...

Страница 24: ...revious recording file 11 Add window 3 Pause 12 Start 4 Stop 13 Cut 5 Previous frame Next frame 14 Delete 6 Slow play Normal play Fast Play 15 Convert AVI 7 Next Hour 16 On Screen Display 8 Capture pi...

Страница 25: ...hese setting changes will not take effect until you re start your multimedia player 3 RECORD MODE Configure record parameters enable disable audio NOTE Audio capable cameras or powered microphones not...

Страница 26: ...d of recording data as one large file the system will divide the data into blocks of 15 30 45 or 60 minutes This makes the recorded data easier to search 6 Click APPLY Click CLOSE in the confirmation...

Страница 27: ...5 PM Monday to Friday You also want Alarm Motion recording from 5 PM to 9 AM You do not want the system to record Saturday or Sunday NOTE By default the system is set to record continuously 24 hours a...

Страница 28: ...SK FIELD SETUP The Mask Field menu opens 2 Choose a channel you wish to apply the Mask Field 3 Select ON from the SWITCH drop down menu 4 Click SETUP The Mask Menu disappears and the select channel is...

Страница 29: ...in hours remaining on the HDD based on your current record settings OVERWRITE Select ENABLE or DISABLE If Overwrite is enabled prior to recording the system will record over the oldest video data onc...

Страница 30: ...wing sub menus Language Date Time Password Display and Video Audio see Figure 3 5 21 Figure 3 5 21 6 LANGUAGE Figure 3 5 22 To change the system language Figure 3 5 22 1 From the drop down menu select...

Страница 31: ...ct 12 HOURS or 24 HOURS DST Use the drop down menu to select ON OFF to enable disable Daylight Savings Time ZONE Select the correct time zone based on your current location 2 Click MODIFY DATE AND TIM...

Страница 32: ...rds and enable disable password checking USER normal user Only has access to live viewing search playback and other limited authorities For security reasons it is highly recommended to enable password...

Страница 33: ...l all windows are closed 9 DISPLAY Use the Display Setup menu to customize channel titles show hide the date and time in live viewing and playback and enable disable preview channels Figure 3 5 25 To...

Страница 34: ...sed 10 VIDEO AUDIO Use the Video Audio menu to set the resolution and camera video system on the DVR Figure 3 5 26 To configure video options Figure 3 5 26 1 Under VGA RESOLUTION select 800x600 or 102...

Страница 35: ...twork settings The Advanced Setup menu contains the following sub menus Alarm Info MD Mobile System PTZ and Network Figure 3 5 27 12 ALARM Use the Alarm menu to configure alarm and email settings NOTE...

Страница 36: ...0s 40s or 60s BUZZER Set the time in seconds for the buzzer when an alarm is triggered 0s 10s 20s 40s or 60s NOTE Set the buzzer to 0s if you want to disable the alarm during motion detection POST REC...

Страница 37: ...til all windows are closed 13 SYSTEM INFO View system information including the firmware version MAC address and serial number of the system Figure 3 5 30 14 MOTION DETECT Configure motion detection f...

Страница 38: ...need to setup the network configuration on the DVR and forward ports 80 15962 and 9000 from the router the DVR is attached to to the IP address of the DVR Refer to 18 REMOTE ACCESS You can access you...

Страница 39: ...to update system firmware and set an automatic system reset schedule Figure 3 5 32 To enable auto reset 1 Under AUTO RESET select ON The Settings option appears 2 Under SETTINGS select EVERY DAY EVERY...

Страница 40: ...of your system 3 Open the System Menu Main Menu Advance System 4 Click FIRMWARE UPDATE The system will scan the USB flash drive and begin updating the firmware Do not remove the USB flash drive while...

Страница 41: ...ing and knowing the public IP address are not necessary You would just access the DVR by entering the IP address of the DVR from the NETWORK setup into the Internet Explorer browser window After you s...

Страница 42: ...er your Router WAN IP address immediately followed by WEB PORT no spaces http XXX XXX XXX XXX Router WAN IP XXX WEB PORT 8 Enter your system ADMIN password and select INTERNET NOTE If you have not ena...

Страница 43: ...name and Password you need to enter into the spaces under the PPPOE check box Figure 3 5 39 DDNS You can access the DVR through a static or dynamic IP address however a dynamic address can change fro...

Страница 44: ...the text field 6 Enter your DDNS user name and password in the respective fields 7 Click APPLY Click CLOSE in the confirmation window 8 Click EXIT The system will prompt you that it must restart Click...

Страница 45: ...he Request Domain button This will generate a confirmation screen which tells you if your Domain name is available and list an IP address Figure 3 5 42 Verify that this is your current IP Address by g...

Страница 46: ...gh http myq see com Click the APPLY button at the bottom of the screen and then the EXIT button This should return you to the Network Setup menu h Click the APPLY button and then the EXIT button at th...

Страница 47: ...on the link On the next page that opens click on the orange Default Guide link BLUE box in Figure 3 5 47 this will take you to the port forwarding instructions for your router Figure 3 5 46 Figure 3...

Страница 48: ...op up Blocker BLUE arrows in Figure 3 5 49 You will also need to enable Active X controls To do so go to the Internet Explorer tool bar and select the tools option then Internet Options GREEN arrow in...

Страница 49: ...ptions then go to the Advanced tab RED box in Figure 3 5 52 this will open the window in Figure 3 5 53 scroll down to Security and select the options to Allow software to run or install even if the si...

Страница 50: ...l area network LAN or over the Internet using Internet Explorer Figure 4 1 0 Install the software through the IE browser of Windows and you can operate the network remotely DVR supports access over LA...

Страница 51: ...4 2 1 Remote access login screen After logging in the Remote Surveillance main screen will appear in your browser Figure 4 2 1 1 Modes Click LIVE REPLAY playback and SETUP 2 Main Screen Main display s...

Страница 52: ...ingle channel quad or split screen configurations You can also double click a channel at any time to view it in single channel 3 Click to show or hide all the channel windows 4 Click to start stop man...

Страница 53: ...st have a PTZ camera not included connected to the system in order to use the PTZ controls Figure 4 3 2 To control a PTZ camera 1 Select the channel of the connected PTZ camera s 2 Click the navigatio...

Страница 54: ...een captures are saved as BMP files to the default save location C DVR 4 3 5 PLAYBACK Use the Replay menu to search and playback recorded video on your system Figure 4 3 3 To use the replay menu 1 Cli...

Страница 55: ...eo on your system 1 Click to change the month on the calendar Dates with recorded video data will appear in bold 2 Click the date Recorded video files will populate the File List 3 From the Channel dr...

Страница 56: ...p begins to C DVR ip_address Backup NOTE If you playback a file you must wait for the file to load before backing it up otherwise you may receive an error message Figure 4 3 6 When file backup is comp...

Страница 57: ...e system from the remote location To open remote setup Click SETUP at the top of the main screen The Remote Setup menu features the following tabbed options RECORD ALARM PTZ NETWORK SETTING HOST INFO...

Страница 58: ...P a g e 4 3 6 2 ALARM SETTING Click ALARM to enter into setup interface the parameter settings are the same as on the DVR Figure 4 3 9 4 3 6 3 PTZ Click to access setup interface the parameter settin...

Страница 59: ...18 52 P a g e 4 3 6 4 NETWORK Click to access setup interface the parameter settings are the same as on the DVR Figure 4 3 11 4 3 6 5 SETTING Click to access setup interface the parameter settings are...

Страница 60: ...h of captured picture and recording video IE login password and DST settings you can set as DVR setting 4 3 6 6 MAINTENANCE Click to access maintenance interface you can reboot DVR or remotely upgrade...

Страница 61: ...5F S CCIR625LINE 50SCENE NTSC 30F S CCIR525LINE 60SCENE AUDIO AUDIO INPUT 8 CH AUDIO INPUT IMPEDANCE600 RCA AUDIO OUTPUT 1 CH AUDIO OUTPUT IMPEDANCE600 RCA BASIC ELECTRICITY OUTPUT LINEARITY ELECTRICI...

Страница 62: ...ARE UPGRADE SUPPORTS USB FIRMWARE UPGRADE OTHERS VOLTAGE INPUT AC 110 240V VOLTAGE OUTPUT DC 19V 3 42 POWER CONSUMPTION 6W WITHOUT HDD WORKING TEMPERATURE 50 TO 122 F 10 TO 50 BASIC WORKING PARAMETERS...

Страница 63: ...uestion Why is there no video output on single channel multi channel or all channels Answer Please check the camera cable connection to verify it is well connected Please check the cable connection vi...

Страница 64: ...have audio when playing back Answer Setting problem open audio video item Check the audio to see if it is closed in playback interface 9 Question Why is my System time not correct Answer Wrong settin...

Страница 65: ...re running Windows XP Vista or Win7 operating system and IE6 0 8 0 browser ActiveX control has been blocked Please manually install ActiveX control again Please install DX8 1 and upgrade your video ca...

Страница 66: ...te control Hard drive is not detected by the system Hard drive cables are loose or not properly connected Remove the housing and ensure hard drive cables are firmly connected There is no hard drive in...

Страница 67: ...he exhaust fan is working normally The system beeps at startup System emits a beep at startup The beep at startup is normal The system beeps during motion detection Motion detection is enabled but the...

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