EN
Operating Manual: PX-iP - Gateway
EN
33
8 Troubleshooting
Problems during commissioning and set-
up are indicated by error messages in the
web app and LED signals on the devices.
Faults during operation are communicated
through appropriate messages (see chap-
ter 7 “Messages“ on page 29).
8.1 Commissioning in the wrong
sequence
4
Gateway cannot connect to the
Internet
4
Network scan cannot be executed
4
Maintenance data cannot be read out
Possible causes:
•
Gateway was not added first in the
web app
•
The prerequisite for network scan
is that the gateway must be
correctly connected
•
Maintenance data will only be read
out if a network scan was
executed beforehand
Remedy:
f
Place the gateway in service again
and pay attention to the sequence
of installation steps (see chapter 4
“Commissioning and setting up“ on
page 16)
8.2 Error when adding the gateway
4
Gateway cannot be created in the
web app
Invalid serial number or
verification code
•
Serial number or verification code
entered incorrectly
Remedy:
f
Check entry and correct if necessary
or
f
Use iOS or Android app to scan the
serial number from the QR code on
the name plate
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