7
RETURN / EXCHANGE POLICY
1. If the filter arrived damaged, please call us immediately to get an exchange: 1-347-492-4014
2. If you choose to return the filter for any reason other than damage upon arrival, we will be happy to issue
a full purchase price refund or exchange within:
14 days of delivery date, minus shipping cost. The
return policy applies to water filter systems and any unused (sealed) filter media cartridges.
If
cartridges have been opened and used, we will deduct the price of the cartridges from the refund, as they will
no longer be re-sellable.
3.
If you decide to return past the 14-day return period, we will still accept the item for up to 30 days
from delivery date
, however, there will be a reasonable 10% restocking fee applied. Please call us or send
an email to initiate the return process or if you have any further questions.
Once you’ve experienced your new system, feel free to share your positive experience by going to
our website product page and writing a review.
☺
Thank You! - The PureEffect Team
NO-HASSLE, 2-YEAR WARRANTY
SURVIVE & PROSPER, INC. dba PureEffectFilters.com, warrants it's water filter systems to be free of
defects in parts and workmanship for a period of:
two (2) years
from the date of purchase.
All our systems are made of high-quality components (not made in china) and are designed to last for many
years beyond the warranty period, but if any manufacturing defect is present, it will make itself know well
within the warranty period.
In the rare case that it should become necessary to repair or replace the filtration system or one of it's
components, please take a photo of the damaged part and email it along with your order # and a detailed
description of the defect to:
or contact our Customer Service Department at:
1-
888-891-4821
. We will handle your claim promptly, and as hassle-free as possible.
This warranty does not apply to defects resulting from action/s of the user such as: misuse, accidents,
improper installation, operation outside of specification (e.g. over the indicated PSI limit, exposure to direct
sunlight, freezing temps, UV light), improper maintenance or repair and unauthorized modification.
Survive & Prosper, Inc.’s total liability is limited solely to repair or replacement of the product. The
warranty set forth above is inclusive and no other warranty, whether written or oral, is expressed or implied
.
