12
CustomerService
@
GQBrands.com
GQBrands.com
1-866-498-5269
FREQUENTLY ASKED QUESTIONS
• Question: “The springs don’t line up to
the Spring Holes, what’s wrong?”
Answer: Make sure the jump mat was
assembled properly and that the spring
clips on the mat match up to the same
amount of spring holes on the frame.
Note that the frame has two sides with 7
holes and two sides with 8 holes.
• Question: “The foam padding or mat is
damaged, what should I do?”
Answer: If you are still within your
warranty period (90-Days from initial
purchase) you should contact customer
service. If you are not within your
warranty period you can purchase
replacement parts at www.purefun.net
• Question: “I had a part missing from
my box” of “something was damaged in
shipping, can you send to me?”
Answer: If you are still within your
warranty period (90-Days from Initial
purchase) You should contact customer
service.
