8
Troubleshooting Guide:
Problem
Possible Cause
Solution
Water leaks between sump and
head
Loose connection of sump and head
Unlock the filter head assembly and re-install the housing.
O-rings missed or not in right position
Open sump to check the O-rings.
Water leaks at push-in connections
Tubing is not pushing in all the way
Push tubing in as far as it will go.
Tubing end is not cut square
Push tubing out and recut to square.
Tubing is cracked or scratched
Simply cut that portion away and reinsert tubing.
Water leaks at threaded fittings
Loose connection
Tighten slightly more until leak stops.
Do not over-tighten.
Water has air bubbles and is cloudy Air in the system after installation
Will go away after water runs for a while.
Water leak at thread fittings
Fitting not tightened
Tighten fittings as necessary.
Either no water flow or very slow
Inlet valve is closed
Turn on the valve.
Filter cartridge has become clogged
Replace the filter cartridge.
Tubing is kinked
Check the tubing and make smooth line.
Water tastes bad or has an odor
The filter is expended
Replace the filter cartridge.
Should service be required or you have any questions regarding how to use your PUR product, please contact Customer Service at:
1-877-447-4768 or [email protected]
