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FAQ (Frequently Asked Questions)
Problem: I can’t see the caller’s number when I receive an incoming
call. Why?
Reason:
the “CLI service” is not activated on your phone line.
Possible solution:
Contact your telephone operator for activation (ask also
if there is an additional price to be paid for activation). Please note that if
the caller hides his own phone number, the Punkt. display will show
“Number withheld” even if the CLI service is active, while if the CLI
service is not active on your phone line the display will simply show
“Number unknown”. Refer to the “Call History” section in this Guide for
more details.
Problem: Even though I have set up the correct time/date settings,
the display still shows: 00:00 Friday 1st Jan. Why?
Reason:
The power adaptor (power cable) has been disconnected from the
base unit or from the electrical wall socket (mains).
Possible solution:
Reconnect the power adaptor to the base and reset the
time/date. If the CLI service is enabled on your phone line, you can also
simply wait for the first incoming call to ring.
Problem: When the TAM is “On”, the device answers after too long a
time (10 Rings). Why?
Reason:
The “TAM Ring count” parameter is set on too long a value
(example: 10 Rings).
Possible solution:
Change the “TAM Ring count” parameter as explained
in the “TAM” section of this User Guide.
Problem: The “Flash” option (“R Button”) does not work correctly.
Why?
Reason 1:
The “Flash time” setting on the Base unit is incompatible with
your country’s telephone network. For example if you are located in
France, then you may have to change the default setting (98 ms) to a new
setting (270 ms). If it still does not work correctly, please set another
possible “Flash time” value and try again (make sure that the service you
are trying to use is actually activated on your phone line).
Reason 2:
The service you are trying to use is not activated on your phone
line. Please contact your telephone operator.
Possible solution:
Contact your telephone operator to check if the desired
service is actually active on your phone line then try to set a different
value for the “Flash time” as explained above.
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