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Technical Support

Pulse Security

is committed to providing exceptional technical and engineering support. When you need help with your

Pulse

product, please be ready with a complete description of the problem, including any error messages or instructions

on re-creating the error.

Technical support can be contacted as follows:

Pulse Security Ltd

Unit J, 14/F, Block 1 Golden
Dragon Industrial Centre,
No.152-160 Tai Lin Pai Road,
Kwai Chung, Hong Kong

Phone:

852-21519018

Fax:

e-mail:

Web:

852-35791686
[email protected]
http://pulsesecu.com/Support.php

Содержание ExacqVision

Страница 1: ...r Manual Pulse Security Ltd Unit J 14 F Block 1 Golden Dragon Industrial Centre No 152 160 Tai Lin Pai Road Kwai Chung Hong Kong Phone Fax e mail Web 852 21519018 852 35791686 info pulsesecu com http...

Страница 2: ...2...

Страница 3: ...ient Software 13 Main Pages 14 exacqVision Help 14 4 Config Setup Page Overview 15 Add Systems 16 System 17 Add IP Cameras 22 IP Camera Recording 23 Analog Camera Recording 24 Camera Settings 25 Motio...

Страница 4: ...ta 90 Video Playback 92 Smart Search 94 Searching Maps 95 Searching Views 96 Searching Events 97 Search Serial 98 Exporting Files 99 7 Enterprise Management 102 Enterprise Cameras 102 Enterprise Notif...

Страница 5: ...5 Release 4 8 111 Release 4 9 111 Release 4 11 111 Release 5 0 112 Release 5 2 112 Release 5 4 112 Release 5 6 112...

Страница 6: ...t http www exacq com support specsheets html Config Setup Page see Chapter 4 System Set exacqVision server for static IP address Configure the system name time and time zone Storage Ensure all disks a...

Страница 7: ...n exacqVision Start Users Add user accounts for the people who will use the system Trigger Input Name input triggers to be used Set radio button to normally open or closed to match physical switch Ala...

Страница 8: ...ic IP address and one of the configured user accounts Search Page see Chapter 6 Search Connect after 24 hours Connect after 7 days Search to ensure cameras are not recording excessive amounts of motio...

Страница 9: ...em web hosting or any other server applications The storage system is often the performance limitation because of the large amount of read and write processes Your storage system should be capable of...

Страница 10: ...qVision software is licensed based on MAC addressing Servers with teamed NICs or other arrangements that obscure the MAC require an additional USB based NIC to provide a licensing MAC Networking For t...

Страница 11: ...server receives and stores video from cameras provides audio video and data as requested by thick clients and hosts a web server if enabled for thin clients The exacqVision Server software does not h...

Страница 12: ...servers start the exacqVision service on startup but user accounts and automatic login must be manually configured The user account functionality is limited to using the exacqVision client software fo...

Страница 13: ...et and Check for Updates If you have already installed the most recent version of the software a message is displayed click OK to return to the About exacqVision Client window If a more recent version...

Страница 14: ...Setup Page allows Administrators and Power Users the ability to configure systems Clicking on any of these icons changes the mode of operation Each mode is explained in the following chapters exacqVis...

Страница 15: ...us configuration pages for each connected system Each of the pages are described in detail in the following sections 3 Systems This default Config page displays systems that have been added NOTE Conne...

Страница 16: ...entered information is valid the system is automatically connected 8 To disconnect or reconnect a system select its box in the System List 9 To find a system and its address on your network enter the...

Страница 17: ...y online provide the system MAC address to your dealer Unlicensed exacqVision servers can connect to only one IP device at a time 2 After the dealer obtains a license key from Exacq enter the key in t...

Страница 18: ...t access select Enable Time Server and enter a valid Internet time server On systems without Internet access select Enable Time Server and enter an internal time server see your network administrator...

Страница 19: ...ce Settings drop down list to display its information Systems with multiple NICs have more than one entry in the list 2 Enter the IP Configuration information for the network connection Gateway and Pr...

Страница 20: ...g Timer tab displays information about the system s factory installed watchdogs if available The watchdogs can restart systems or capture cards if they lock up The information on the tab is not config...

Страница 21: ...le by the client and server Copy the update list and all server software updates to the location specified Please note the following additional information about remote updates The exacqVision system...

Страница 22: ...a List or Find IP Cameras list to access the camera s website and view a video image 2 Select a camera in the Find IP Cameras list to add it to the IP Camera List 3 Alternatively you can manually add...

Страница 23: ...cameras that match the Filter criteria delete the text in the Search field 4 The Enable column contains check boxes that allow you to enable or disable recording from that camera By default the check...

Страница 24: ...ield 4 The Enable column contains check boxes that allow you to enable or disable recording from that camera By default the check box is selected if a signal is detected however you can manually disab...

Страница 25: ...ture not available in exacqVision Start appears only for cameras that support multistreaming It allows you to create streams with different video settings or regions of interest from a single camera v...

Страница 26: ...h determines how much of the camera view must change to trigger motion recording NOTE See the following section Motion Masks Video Masks and Motion Windows for more details 14 Smooth Begin and Smooth...

Страница 27: ...asons A You are not logged in to the operating system with administrative privileges You must log in to operating system account with administrative privileges to access the hyperlink B Your client co...

Страница 28: ...view you can avoid continuous motion recording by masking out the fan while still recording motion that occurs in the rest of the camera s field of view Motion masks save storage space extend recordi...

Страница 29: ...steps 1 On the Camera Settings page click Edit in the Video Mask section This displays a yellow grid over the live video from the camera 2 Draw the mask directly in the grid by left clicking while dr...

Страница 30: ...font you want to be displayed on the Live view 7 Event Key Words not available in exacqVision Start allows you to set alarms that will be triggered through key words on a receipt after you link the pr...

Страница 31: ...you to modify serial data to a human readable format In the String column enter information as it appears in the serial data in the Replace column enter substitute information that is easier to read a...

Страница 32: ...unique name in the Name field 3 The Status column displays the current status of the serial port 4 The Port is automatically selected by the Operating System 5 The Profile Protocol column allows you...

Страница 33: ...t of the source device as defined by the device manufacturer s documentation 8 Enter the maximum number of characters per line sent by the source device If you are unsure of the correct value use the...

Страница 34: ...PTZ functions on the Live and Search pages select the Digital checkbox This is available even if the camera is not mechanically capable of PTZ functions 5 The Settings button under Digital PTZ opens...

Страница 35: ...in the tour You can re order the presets in the Preset Tour list by clicking and dragging them to the desired place in the tour To delete a preset from the tour select it in the Preset Tour list and c...

Страница 36: ...ider left slower or right faster 2 Adjust the Zoom setting as desired 3 Enter a name or number for the preset in the Name field 4 Click New to enable the preset 5 The preset is listed under Presets Th...

Страница 37: ...rior to recording any audio inputs 1 Enter a name for the audio input channel 2 Select Enabled to enable audio recording on the input 3 Repeat this process until all audio inputs have been named and t...

Страница 38: ...to trigger video recording or a relay using the Event Linking page 1 Enter a name for each trigger input in the Trigger Name column 2 Configure the trigger input s Normal State as Normally Open NO or...

Страница 39: ...arm output in the Alarm Name column 2 Configure the alarm output s Normal State as Hi 5VDC or Lo 0VDC 3 The Status column indicates whether the alarm output is in its normal green state or in its alar...

Страница 40: ...eras that you want to include in the tour from the Camera in Tour check box This displays video from the camera in the video window 2 Select a Layout mode 3 Move the Dwell Time slider to configure the...

Страница 41: ...ow the system drive 3 To enable a drive for video storage select its Enabled box 4 To adjust the maximum amount of drive space that can be used for data storage adjust the Video Space slider for each...

Страница 42: ...The best way to determine your needs is by trial and error allow the system to record at your desired settings and then monitor the Storage page to ensure that the settings will meet the storage requ...

Страница 43: ...utes are available at http en wikipedia org wiki S M A R T 4 The Thresholds section allows you to modify the temperature thresholds for a hard drive To do this click New select a hard drive from the D...

Страница 44: ...certain events For example if you configure a notification every time a motion event occurs a thunderstorm at night could trigger thousands of emails over a short period of time Limiting notification...

Страница 45: ...n enter the address and port number 25 is the default of the outgoing mail server 4 If your email server requires authentication enter a valid Username and Password in the Authentication section 5 Cli...

Страница 46: ...nk to send a notification upon event 4 After confirming the existing e mail server is operational add a new profile on the Notification page to send text messages 5 Enter one or more text recipients i...

Страница 47: ...ectories are not listed The correct file extension will be added automatically 6 If you choose a drive enter a name for the drive in the Export Name field If you want to generate different automated n...

Страница 48: ...res the CD DVD drive to open automatically when the system finishes exporting the data to the disc Note that if the front door on the system is latched the drive cannot open Click Save if you change t...

Страница 49: ...vents are then stored in a database if Log is selected in the Event List to provide easy search capabilities To create a new event complete the following steps 1 Click the New button to add the event...

Страница 50: ...these can be customized on the Trigger Input page See the Trigger Inputs section of this manual for details Serial Port Any of the serial ports configured on the server See the Serial Ports section of...

Страница 51: ...xport section of this manual for details PTZ Preset The camera will be pointed in a specific direction See the Camera Settings section of this manual for details The Action Target list varies dependin...

Страница 52: ...Event Monitor List to automatically display a window on the Live Page when one or more monitored events occur 4 Select the type of profile you would like to create A Video Panel profile can display a...

Страница 53: ...tch View View A single view is displayed until a specific event occurs Any view configured on the client computer The view is automatically displayed when the event occurs Switch View Tour View A tour...

Страница 54: ...e recording is not associated with the schedule configured in the grid on the Schedule page There are two scheduling tabs Days and Sources On the Days tab you can configure recording of all video moti...

Страница 55: ...nfigure a separate recording schedule for each device Select the device from the tree and schedule it in the same way as described for the Days tab NOTE You can apply the one device s schedule to anot...

Страница 56: ...Include the subdirectory in the shared folder used in the configuration of the archiving task 2 Enter a valid Username and Password required to log in to the shared network drive 3 The Status portion...

Страница 57: ...iving will end at the specified end time Enter the time desired If the archive period is not long enough to archive all applicable data the remaining data will be archived during the next applicable t...

Страница 58: ...58 The Status section of the Target tab displays information about the current archive task Click Details to view additional details in the pop up window...

Страница 59: ...device that you want to configure 3 When you hover the cursor over a square note the details displayed in the Information section NOTE The Record Setting and the Archiving Setting do not have to indi...

Страница 60: ...a separate archiving schedule for each device Simply select a device from the tree and then configure archiving the same way as described for the Days tab NOTE You can apply the one device s schedule...

Страница 61: ...cameras any user or custom group whose permissions and privileges have been modified from one of the standard groups listed above NOTE Custom groups are not available on exacqVision Start servers 4 A...

Страница 62: ...le in Live Groups Available in Live Views exacqReplay Allow PTZ Include in Event Monitor Allow Searching Available in Search Cameras Available in Search Groups Available in Search Views Available in S...

Страница 63: ...ion column for that system and select Copy to Clipboard select the right arrow if necessary to see that option You can then paste the information into an email or other applications To update a licens...

Страница 64: ...deo servers that manages the analog video cameras connected to the systems If a compression board is installed in the system the Device Information field displays the eDVR Device Type and Serial Numbe...

Страница 65: ...Keep Aspect Ratio During Resize maintains video aspect ratios when exacqVision Client is made larger or smaller 4 Restore Client on User Attention Request displays a minimized client if an event occu...

Страница 66: ...he video refresh rate or other display issues Available acceleration and colorspace options vary depending on the video card installed 10 The Timelapse Playback section not available in exacqVision St...

Страница 67: ...a Point of View source you can switch your joystick functionality from X Y Axis to POV in the Position Control Source box Z Axis zoom 6 Adjust the Z Axis Sensitivity slider left to decrease zoom sensi...

Страница 68: ...the search 1 Create a new group by clicking on the New button 2 In the Group Configuration section enter a name and description for the group 3 Select an icon to represent the group in the Live and Se...

Страница 69: ...y child maps that you create for this map are also displayed in Available Items 5 To add an icon representing a device soft trigger or child map drag the name of the device or map from the Available I...

Страница 70: ...name or description 2 Search for cameras groups and maps and drag and drop them into the view 3 Select a video window configuration 4 View a list of items in the view and the system that they are asso...

Страница 71: ...list 4 Click Add to include the view in the Views In Tour list Repeat for additional views 5 Drag and drop views to change their order in the list 6 Select a Dwell Time This is the amount of time in s...

Страница 72: ...or split panels and more You can also merge two windows by clicking a corner of a panel and dragging it 5 For each selected panel select the display option 4x3 or 16x9 that corresponds to the type of...

Страница 73: ...his information can be useful when contacting technical support 3 To view the system log select the start and end date and select the type of messages you want to see from the Level drop down list and...

Страница 74: ...ny column title 5 Click Export to save the information as a separate log file To view an audit trail of various actions that have been performed on the system complete the following steps 1 Select a s...

Страница 75: ...Time See the current date and time on the client computer 7 Video Windows View video in the selected layout 8 About exacqVision Client View information about the client software 9 Information Open the...

Страница 76: ...he upper left video and fills the rest of the windows in order below that camera in the list Drag and drop a camera from the site tree into a video window The window can be empty or currently displayi...

Страница 77: ...d then clicking the OK button NOTE To view the video window panel in the largest area possible press Alt and Enter simultaneously on the keyboard This combines the previously mentioned keyboard functi...

Страница 78: ...ve a camera to a preset click the preset name 2 To control pan and tilt click the arrow buttons Adjust the pan tilt Speed slider if necessary 3 To control zoom click the Out or In button Adjust the zo...

Страница 79: ...ported fisheye enabled cameras Digital PTZ is replaced by a Fisheye menu that can be used to de warp video For directions on how to set up a Preset button the Camera Settings section of this manual In...

Страница 80: ...the top of the Live Panel screen Click the icon to access the Soft Trigger window To activate any of the preset soft triggers select the corresponding checkbox Notice that status changes from Normal...

Страница 81: ...ew the most recently recorded video in increments of 5 or 30 seconds or 1 5 or 15 minutes To do this complete the following steps 1 Right click the camera s video window 2 Select exacqReplay from the...

Страница 82: ...ard in normal speed 8 This button allows you to play video forward in fast double speed 9 This button allows you to play video forward one frame at a time 10 This button allows you to stop the video d...

Страница 83: ...event monitoring profile If you configured your profile to Show Event Monitoring List the Event Monitor box appears below this video window you can move it and resize it as needed When a video event...

Страница 84: ...te tree See the Groups section of this manual for details on creating camera groups 1 To view video from the cameras in the group click the Groups button in the Navigation Pane 2 Double click the firs...

Страница 85: ...otice how the camera names and systems included in the view are displayed when you hover over the view name in the site tree My Event Monitors is a list of profiles created on the Event Monitoring pag...

Страница 86: ...utton at the top of the site tree This opens the Save View window Enter a name and description and click Save You can further configure a view by opening the Views page in one of the following ways In...

Страница 87: ...ata from the device that it represents by double clicking the icon or by dragging it to a video window Soft trigger and alarm icons indicate the status of associated triggers and alarms you can also a...

Страница 88: ...e only in Timeline Search Mode allows you to search for motion that occurs in specific portions of a video window Not available in exacqVision Start 5 Export Buttons These buttons available only in Ti...

Страница 89: ...ad Button Click this button to stop downloading video Note that the download status indicator disappears when you press this button 15 Shift and Zoom Buttons Click the left or right arrows to shift th...

Страница 90: ...Time options are also available Search result listings are applicable to the selected time zone and the time offset between the time zones is shown in parentheses 3 When your search is complete the c...

Страница 91: ...intervals during the search period 5 The capture time of each thumbnail is represented on the timeline by vertical orange lines 6 To display more or fewer thumbnails select a video window layout 7 To...

Страница 92: ...e number of frames downloaded and the total number of frames are also displayed in the status bar 6 The area between the recorded video bars turn gray to show how much of each camera s video has been...

Страница 93: ...ntable characters are automatically deleted from the serial data display In some cases wind or some other invisible motion sets off the camera On an analog camera you can highlight the motion that tri...

Страница 94: ...stances of motion The selected boxes are filled in with blue to deselect a box click it again To select multiple adjacent boxes click and drag the cursor 5 Click OK in the Smart Search box The system...

Страница 95: ...This selects all cameras associated with the map or its child maps You can deselect any of the cameras to eliminate them from the search Alternatively you can expand a map without selecting its checkb...

Страница 96: ...e and then select the View you want to search by clicking the appropriate checkbox Select the date and time you would like to search by using the calendar and Start Time field and then click the Searc...

Страница 97: ...e event to locate associated video or audio To do this click the Events button on the Navigation pane and the Event you want to search Then Select the desired date and time and click the Search button...

Страница 98: ...Event with a type of Serial Profile or Serial Port Select Register 1 tobacco as the source Record Video as the action and the camera pointed at Register 1 as the target 4 On the Serial Ports page add...

Страница 99: ...Right click the timeline or right click the video window select Export from the pop up menu and select Mark Export Stop See the illustrations below for examples A red line on the timeline indicates t...

Страница 100: ...x MPEG4 decoder Quicktime H 264 WMP Windows Media Player Download players at the following URLs Windows Media Player http www microsoft com windows windowsmedia default mspx Quicktime Player http www...

Страница 101: ...list displays all of the video clips in your directory Select the clips you want to burn 3 To review a video clip select the file and click Open File 4 The Disc Info box displays important information...

Страница 102: ...xpanded information about all cameras connected to enterprise exacqVision systems listed under Systems In addition to viewing camera information this page allows you to do the following Double click a...

Страница 103: ...information about configuring message profiles and email servers When you are finished configuring the profiles and servers select a profile to display the list of exacqVision Systems that it can be a...

Страница 104: ...sed to log in to network computers 4 Click Search to display matching users or groups 5 Click on the correct user 6 Click Select The main Enterprise User Page then lists servers with active LDAP integ...

Страница 105: ...heckbox 5 Click Create New User to list the servers that the user can be added to 6 In the Select column activate the checkboxes for servers that the user or group should have access to The user group...

Страница 106: ...ory OpenLDAP or Kerberos to synchronize user accounts from your computer network and exacqVision servers Before proceeding with this option you must configure the integration as explained in the LDAP...

Страница 107: ...h a complete description of the problem including any error messages or instructions on re creating the error Technical support can be contacted as follows Pulse Security Ltd Unit J 14 F Block 1 Golde...

Страница 108: ...erence by one or more of the following measures Reorient the television or radio receiving antenna and or relocate the Exacq product and the radio or TV with respect to each other If necessary users s...

Страница 109: ...ARTICULAR PURPOSE TITLE OR NON INFRINGEMENT OR ANY OTHER WARRANTIES THAT MAY ARISE FROM USAGE OF TRADE OR COURSE OF DEALING EXACQ DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE U...

Страница 110: ...Added Server Time and Client time options to Search Mode Overview section Added note about Linux systems with multiple network interface cards to System Setup section Release 4 4 Added search for POS...

Страница 111: ...orting Files section to include modified Mark Export Start Stop functionality Updated Serial Profiles section with additional notes Updated Video Playback section to include modified serial data funct...

Страница 112: ...Systems section to include new layout and Import Export buttons Updated Enterprise Users section to include new Export button Updated System section to include modified System tab and new Hardware Mo...

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