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WARRANTY INFORMATION
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY
TO YOU. YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specific legal rights. You may also
have other legal rights that vary by state, province or jurisdiction. The
disclaimers, exclusions, and limitations of liability under this Limited
Warranty will not apply to the extent prohibited by applicable law.
For a full description of your legal rights you should refer to the laws
applicable in your jurisdiction and you may wish to contact a relevant
consumer advisory service.
1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF
COVERAGE
Pulse-Eight Limited (“Pulse-Eight”), 8-12 Alder Hills, Poole, BH12
4AL, UK, warrants to the owner of the enclosed product that the
product contained in this box (“Product”) will be free from defects
in materials and workmanship for a period of three years from the
date of delivery following the original purchase (the “Warranty
Period”), or if this product has been professionally installed, the
warranty start date is from the date your installer purchased the
item, not your system commissioning date. Please check with your
installer for their purchase date. If the Product fails to conform to this
Limited Warranty during the Warranty Period, Pulse-Eight will, at its
sole discretion, either (a) repair or replace any defective Product or
component; or (b) accept the return of the Product and refund the
money actually paid by the original purchaser for the Product. Repair
or replacement may be made with a new or refurbished product or
components, at Pulse-Eight’s sole discretion. If the Product or a
component incorporated within it is no longer available, Pulse-Eight
may replace the Product with a similar product of similar function, at
Pulse-Eight’s sole discretion. This is your sole and exclusive remedy
for breach of this Limited Warranty. Any Product that has either been
repaired or replaced under this Limited Warranty will be covered
by the terms of this Limited Warranty for the longer of ninety (90)
days from the date of delivery or the remaining Warranty Period.
This Limited Warranty is transferable from the original purchaser to
subsequent owners, but the Warranty Period will not be extended in
duration or expanded in coverage for any such transfer.
2. TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not
satisfied with this Product for any reason, you may return it in its
original condition within thirty (30) days of the original purchase and
receive a full refund. If this a professionally installed product, your
must check with your installer regarding their own returns policy.
3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT
TO CLAIM UNDER THIS LIMITED WARRANTY
Before being able to claim under this Limited Warranty, the owner
of the Product must (a) notify Pulse-Eight of the intention to claim
by emailing [email protected] during the Warranty Period
and providing a description of the alleged failure, and (b) comply with
Pulse-Eight’s return shipping instructions, and (c) ship the Product
at owner’s cost (except where prohibited by applicable law) to Pulse-
Eight for repair or replacement. Pulse-Eight will have no warranty
obligations with respect to a returned Product if it determines, in its
reasonable discretion after examination of the returned Product that
the Product is an Ineligible Product (defined below). Pulse-Eight will
bear all costs of return shipping to owner, except with respect to any
Ineligible Product, for which owner will bear all shipping costs.
4. WHAT THIS LIMITED WARRANTY DOES NOT COVER
This warranty does not cover the following (collectively “Ineligible
Products”): Products marked as “sample” or sold “AS IS”; or
Products that have been subject to: (a) modifications, alterations,
tampering, or improper maintenance or repairs; (b) handling,
storage, installation, testing, or use not in accordance with the
Installation Guide or other instructions provided by Pulse-Eight;
(c) abuse or misuse of the Product; (d) breakdowns, fluctuations,
or interruptions in electric power or the telecommunications
network; or (e) Acts of God, including lightning, fire, flood, tornado,
earthquake, or hurricane. This warranty does not cover consumable
parts, including batteries, unless damage is due to defects in
materials or workmanship of the Product, or software (even if
packaged or sold with the product). Pulse-Eight recommends
that you use only authorized service providers for maintenance or
repair. Unauthorized use of the Product or software can impair the
Product’s performance and may invalidate this Limited Warranty.
Pulse-Eight does not warrant that operation of the Product will be
error-free or uninterrupted or that the Product will in every case
process all data correctly.
5. DISCLAIMER OF WARRANTIES
Except as stated above in this limited warranty, and to the maximum
extent permitted by applicable law, Pulse-Eight disclaims all express,
implied, and statutory warranties and conditions with respect to
the product, including the implied warranties of merchantability,
fitness for a particular purpose. To the maximum extent permitted
by applicable law, also limits the duration of any implied warranties
or conditions to the duration of this limited warranty.
6. LIMITATION OF DAMAGES
In addition to the above warranty disclaimers, in no event will Pulse-
Eight be liable for any consequential, incidental, exemplary, or
special damages, including any damages for lost data or lost profits,
arising from or relating to this limited warranty or the product, and
Pulse-Eight’s total cumulative liability arising from or related to this
limited warranty or the product will not exceed the amount actually
paid for the product by the original purchaser.
7. LIMITATION OF LIABILITY
Pulse-Eight disclaims all liability of any kind of Pulse-Eight’s
suppliers. The Pulse-Eight online services (“services”) may
provide you information (“product information”) regarding your
products performance and/or peripherals connected to your
product (“product peripherals”). The type of product peripherals
that may be connected to your product may change from time to
time. Without limiting the generality of the disclaimers above, all
product information is provided for your convenience, “as is”, and
“as available”. Pulse-eight does not represent, warrant, or guarantee
that product information will be available, accurate, or reliable.
You use all product information, the services, and the product
at your own discretion and risk. You will be solely responsible for
(and Pulse-Eight disclaims) any and all loss, liability, or damages,
including to your hvac system, plumbing, home, product, product
peripherals, computer, mobile device, and all other items and pets
in your home, resulting from your use of the product information,
services, or product. Product information provided by the services
is not intended as a substitute for direct means of obtaining the
information.
8. VARIATIONS THAT MIGHT APPLY TO THIS LIMITED WARRANTY
Some jurisdictions do not allow limitations on how long an
implied warranty lasts or exclusions/limitations on incidental or
consequential damages, so some of the limitations set out above
may not apply to you
COPYRIGHT NOTICE
No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or any of its part translated into
any language or computer file, in any form or by any means (electronic, mechanical, magnetic, optical, chemical, manual, or otherwise)
without express written permission and consent from Pulse-Eight Limited.
© Copyright 2020 Pulse-Eight Limited. All Rights Reserved.
Version 1.0 - June 2020
