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Not holding
charge
1. Battery may be
depleted
2. Power cord may be
defective
Charge the battery. Take
your unit inside and use an
AC adapter (any USB
compatibly plug) to charge
for a full 3 hours. Un plug it.
If it turns off immediately,
contact customer service for
assistance with a
replacement. If the unit
stays on for 10-15 seconds,
contact customer service for
a replacement charger.
SD Card
Won’t Stay In
1. SD card may not be
compatible
2.SD card may be too
thin
1. Use your nail or a coin to
push the SD Card in until
it clicks
2.Use a different SD card
SD Card Not
Recognized
(Custer error)
1. SD Card needs to be
formatted.
1. Format SD Card
2. Use a different SD card
Screen
powers off
unexpectedly
1. Screen Saver feature
is enabled
Low battery
1. Disable Screen Saver
feature
2. Charge the battery
3. Restore to default
settings
Keeps
Turning off
1. SD Card may not be
compatible
2. Might not be getting
continuous power.
1. Use a different SD Card
2. Restore to default
settings
3. Get a replacement power
cord
