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6. The Handheld steamer works on most fabris, including silk, denim, cotton, polyester and
wool.
7. Please refer to the label on the clothing to check if your garment can be steamed. In gen-
eral, some fabrics, such as, leather, suede and velvet may not be suitable for steaming.
8. To ensure your garment is suitable for steaming, steam a small part on the inside as a test,
before steaming the whole garment .
Troubleshooting
Some issues that arise may be solved by the user. If the problem persists after having tried
the following solutions, please contact Prozis customer service.
PROBLEM
CAUSE
SOLUTION
The steamer does not pro-
duce any steam.
The steamer has not heated up
sufficiently.
Let the steamer heat up for about
45 seconds before using it.
You pressed the trigger and then
released it.
Press the steam trigger fully and
keep it pressed for continuous
steam.
The water level in the water tank is
too low.
Unplug the steamer, let it cool
completely and refill the water tank.
The steamer is not plugged in.
Make sure the steamer is plugged
into an electrical outlet.
Electrical outlet is not working.
Plug into another electrical outlet.
The steamer is not switched on.
Move the slide switch to Low or
High setting.
The water tank isn ́t properly closed.
Make sure the water tank is prop-
erly closed.
The steamer makes a rattling
noise and vibrates.
Water tank level is low.
Unplug the unit, let it cool com-
pletely and refill the water tank.
Water spills from the water
tank.
Water tank level is high.
Make sure that the water is not over
the MAXIMUM level.
Make sure that the water tank inlet
cover is properly closed.
Always use the steamer in an
upright position as the operating
instructions.
Steam leaves stains on the
garment or impurities come
out of the steamer head.
Apart from tap water, you have filled
other liquids / additives or descaling
agents into the water tank.
Use only tap, demineralized or
filtered water when filling up the
water tank.
Warranty statement
All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-
ered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis’ warranty for final consumers.
This warranty is valid exclusively for consumers who purchase the product for non-profession-
al purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a
2-year period, counting from the date of initial purchase by a consumer and respective deliv-
ery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product’s consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact
Prozis customer service via the communication channels provided on the Prozis website,
and follow the provided instructions or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented
by the original customer. This proof of purchase may be the original invoice or receipt, as
long as it includes information regarding the date of purchase and the product’s model
name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does
not apply to any repairs, or damage caused directly by such repairs, that have impacted or
caused the damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal product use.
