Guarantee terms
The equipment you have bought has been carefully selected by Proximus and is covered by a
two-year warranty on spare parts and labor in the event of any material or manufacturing
defect, unless otherwise specified. The warranty shall be valid from the date on which the
equipment is collected or delivered.
If you have any problems with the equipment, you should take it to a Proximus Center or to
one of our authorized agents, in its entirety and in its original packaging, or in packaging
providing the same degree of protection, together with the original receipt.
Your equipment will be repaired or replaced free of charge, on presentation of the receipt, in
the event of any material or manufacturing defect.
Proximus alone shall determine what repairs and/or replacements are necessary. The warranty
on the repaired or replaced equipment shall end on the date on which the original warranty on
the purchased equipment expires, but shall not be less than 3 months.
The warranty shall not cover:
• damage of any kind that does not predate the sale;
• any damage, faults or defects attributable to the customer or to causes unrelated to the
equipment: lightning, power surges, humidity, accidental damage, improper use or poor
maintenance, failure to comply with the instructions in the user manual, and force majeure;
• the repair or replacement of movable parts (cords, wires, plugs, aerials, etc.), consumables
(cells, batteries, paper, ink, etc.) needing regular replacement and the supply of cleaning products.
The warranty shall not apply:
• to any changes or repairs to the equipment undertaken by the customer himself/herself or
through the services of persons not designated by Proximus;
• if the customer removes or tampers with the manufacturer’s serial num
bers and/or brand
Proximus shall not be liable for any indirect or immaterial loss sustained by the customer as a
result of the malfunctioning of the equipment, such as any loss of production, revenue or
contracts.
The General Terms and Conditions for the sale of equipment can be obtained on request
from any Proximus service available to the public or at www.proximus.be
R.P. Ariane Marchant, Proximus PLC under Belgian
names on the equipment.
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