53
Rev 1
Warranty
ProSun Red Light Warranty
LIMITED WARRANTY
Revised June 2019
Warranty Period:
Provided it is still owned and operated by the original owner, PROSUN warrants all equipment
manufactured or imported by it to be free from defects in material under normal use and
service. Warranty Periods as specified below are from the date of invoice. The warranty is
non-transferable and is only valid for the original purchaser of the equipment.
What is covered:
During the Limited Warranty period as specified below, PROSUN will be repair or replace any
defective system or components found to be defective, at PROSUN’s sole discretion. Prior
to making any repairs, the owner must provide PROSUN with information requested and
perform basic troubleshooting. PROSUN will review the problem and provide disposition of
parts and guidance to the authorized technicians performing the adjustments or repairs. Any
repairs attempted or damage done as a result of such attempts, prior to reporting the problem
for disposition and guidance by PROSUN customer service, shall void the limited warranty.
The limited warranty is as follows:
• 12 Months on Electronic Components.
• 90 days on Labor. (Note: additional labor warranty can be purchased at the time of
purchase and renewed based on PROSUN’s discretion and availability.)
General Warranty Terms and Limitations:
•The Warranty Period is based on the date of delivery and contingent on proof of
annual maintenance inspection/service. (Every 12 months or 1500 hours of operation.).
•The Limited Warranty will be null and void if equipment has been damaged and not
reported and repaired or maintenance/service has not been performed as defined in
the User Manual.
•Equipment must be owned by the original owner, in original installed location. It
may not have been physically moved from its original installed location unless otherwise
authorized by PROSUN and removal and re-installation performed by PROSUN
certified technicians. Failure to do so will void the warranty.
•Outside of the normal maintenance recommended in the User Manual, any work
performed on the equipment by a non-authorized technician without the express
consent of PROSUN will void the warranty.
•All warrantied parts will be sent out with Ground shipping costs, expedited shipping
will have an additional charge to the customer.
•Replacement parts purchased after the original warranty period are extended a 90-day
warranty only if those parts have been purchased from PROSUN and installed per PROSUN’s
instructions and approval. Note: Payment in full is required prior to shipping replacement
parts outside the warranty period or not included in the warranty. Any product being returned
to PROSUN for repair, replacement or return must be adequately packaged to prevent freight
damage and must be shipped via traceable methods unless otherwise authorized in writing by
PROSUN.
What is not covered:
•Labor to replace warrantied parts or make repairs outside of the labor warranty period,
or to perform annual maintenance.
•Any parts affected by discoloration or use of non-approved cleaners
•Damage caused by use for anything but its intended use, mishandling, abuse,
negligence, external trauma due to overloading or not maintaining the equipment
properly.
•Cosmetic damage, whether intended or due to wear and use.
•Damage due to improper electrical installation or connection including overpower,
under power, and incorrect service connection - including any failure to the external
voltage transformer (i.e. Buckboosters)
•
Cracked or broken cover plates, end caps and sidebars