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Warranty
LIMITED WARRANTY
EFFECTIVE June 2015
1. Warranty Period:
PROSUN warrants light equipment manufactured or imported by it,
provided it is still owned and operated by the original purchaser, to be free from defects in
material and workmanship under normal use and service, for a prorated period of twelve
(12) months from the date of delivery to the original Purchaser. Equipment intended for
residential use, where a Prosun authorized dealer sells equipment to a third party, will be
considered active when the third party takes possession of the equipment or six months
after the dealer takes possession of the equipment- whichever occurs first.
2. What is covered:
During the warranty period as specified above PROSUN will replace
any defective system or component, at PROSUN’s sole discretion. Prior to making any
repairs PROSUN will advise the Purchaser of the nature of the problem and the cost to
the Purchaser based on the proration of the defective system or component.
3. What is not covered:
A. Acrylic sheets, starters (igniters), lamps, blue and clear filter glass.
B. Any plastic parts affected by discoloration.
C. Cracked or broken cover plates, end caps and sidebars
D. Any failure to the external timing system (example: T-Max, FST timers and timer
system components)
E. Any failure to the external voltage transformer (example: “buck and boost”
transformers)
F. Any damage caused by the failure of any supporting hardware not supplied by
PROSUN.
G. Any labor charges, travel time charges, or mileage charges associated with a warranty
item.
H. Shipping costs back to PROSUN’S factory. PROSUN will pay for ground transportation
of repaired or replaced part back to purchaser.
I. Tanning units, parts or components damaged in transit where PROSUN’S damaged
goods policy is not followed by purchaser or purchaser’s designee.
This warranty does not apply to any failure of product due to alterations,
modifications, misuse, abuse, neglect, accident, improper maintenance or
installation, use of parts not supplied by PROSUN, failure to operate and
use the product in accordance with the instructions provided in the Owner’s
Manual supplied with the product or failure to otherwise meet manufacturer’s
specifications, or if the serial number has been removed, altered or defaced.
4. Procedure for Requesting Warranty Work:
In the event of a problem covered under
this limited warranty, the customer must first contact PROSUN and obtain a returned
goods authorization form for products to be repaired or replaced at PROSUN’s discretion,
provided product(s) are returned freight prepaid to PROSUN. PROSUN will perform its
obligation within thirty (30) days from the date of receipt of the authorization form and
the part(s). Electronic replacement parts purchased after the original warranty period
hold a 90-day warranty, if the parts have been purchased from PROSUN and installed
by PROSUN’s instructions and approval. Any payment due from the Purchaser shall be
payable in full prior to PROSUN’s return of the repaired or replacement part. Any product
being returned to PROSUN for repair or replacement must be adequately packaged to
prevent freight damage and shipped via traceable method.
5. Right to Modify:
PROSUN reserves the right to make changes or improvements in its
products without incurring any obligations to similarly alter products which have been
previously purchased.
