Troubleshooting
If your ActivConnect-G does not appear on the panel screen please check that the HDMI is connected to
the panel and that the correct source is selected on the panel.
If the touch does not work then please make sure that the USB is connected to the correct USB touch port of
the panel.
For example if the ActivConnect-G is connected to HDMI 2 then the USB cable coming from the device
should use be connected to USB2 on the panel.
If your panel only has one USB source please connect this to the one labeled USB-touch on the panel.
If the ActivConnect-G has gone into standby please touch the panel to wake it up.
The ActivConnect-G User Guide can be found at :
https://support.prometheanworld.com/files/public/pdfs/ActivG-User+Guide+TP-2005-V01.pdf
Further support can be found at:
www.prometheankb.com
support.prometheanworld.com
TP-2000-V01 ©2016 Promethean Ltd. All Rights Reserved. Products are subject to availability by country.
Product specifications are subject to change without notice.
Quick Start Guide
TP-2000-V01
