Category
Problem
Solution
Wireless Remote Wireless Remote
fails to control
adjustable bed.
•
Wait 30 seconds after powering unit on.
•
Pair Wireless Remote – refer to the ‘Control Guide’ section.
Wireless Remote
Wireless Remote
commands cause
intermittent
movement or no
movement.
•
Aim the Wireless Remote underneath the adjustable bed. If this
improves operation – it is likely that the batteries are drained.
•
Check Wireless Remote batteries are inserted correctly.
•
Press buttons firmly – taking care not to damage buttons.
•
Wireless remote control may be experiencing common radio
frequency interference from other radio transmitting devices. Wait
several seconds and then try again.
Noise
Low-intensity
clicking or
humming.
•
This is normal. No action required.
Noise
High-intensity
noises.
•
Ensure there are no obstructions within path of motion.
•
Adjustable bed section may be obstructed by wall, headboard, or bed
frame.
•
Weight restrictions may be exceeded – refer to the ‘Specifications’
section.
King Bed
Configuration
Does not control
synchronously in
Wireless Remote
‘P’ mode.
•
Perform the Reset Procedure – refer to the ‘Control Guide’ section.
•
Pair the Wireless Remote – refer to the ‘Control Guide’ section.
•
Check the Sync Cord is connected and both Control Boxes are
powered.
Motion
Obstruction is
stuck.
•
Simply lift the section of the adjustable bed with the obstruction that is
stuck.
Motion
Adjustable bed
sections will go up
but not go down.
•
Ensure there are no obstructions within path of motion.
•
Adjustable bed section may be obstructed by wall, headboard, or bed
frame.
Massage
Excessive
massage motor
noise.
•
Ensure Rubber Feet is installed on adjustable leg or alternatives
means of preventing direct contact of adjustable bed to hard flooring.
•
Command Head or Leg sections of the bed to go up slightly to realign
bed sections with frame.
•
Check the adjustable bed is not in contact with objects that may
cause noise due to the massage vibration.
•
If adjustable bed is installed on a bed frame, ensure bed frame is free
of any loose parts that may cause noise due to the massage
vibration.
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Troubleshooting
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