OBSERVED
PROBLEM
REMEDY
POSSIBLE CAUSE
ODS/pilot lights but
flame goes out when
control knob is
released.
1. Control knob is not fully pressed in.
2. Control knob is not pressed in long
enough.
3. Equipment shutoff valve is not fully open.
4. Thermocouple connection is loose.
5. Thermocouple damaged
6. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep control knob
pressed in 30 seconds.
3. Fully open equipment shutoff valve.
4. Hand tighten until snug, and then
tighten
¼
turn more.
5. Replace thermocouple.
6. Replace control valve.
Burner(s) does
not light after
ODS/pilot is lit.
1. Burner orifice is clogged.
2. Burner orifice diameter is too small.
3. Inlet gas pressure is too low.
1. Burner orifice (see
Cleaning and
maintenance
Page 18) or replace
burner orifice.
2. Replace burner orifice.
3. Contact your gas supplier.
Delayed ignition
of burner(s).
1. Manifold pressure is too low.
2. Burner orifice is clogged.
1. Contact your gas supplier.
2. Clean burner (see
Cleaning and
maintenance
Page 18) or replace
burner orifice.
Burner backfiring
during
combustion.
1. Burner orifice is clogged or damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orifice (see C
leaning and
maintenance
Page 18) replace.
2. Contact Dealer or Customer Service.
3. Replace gas regulator.
High yellow flame
during burner
combustion.
1. Gas selection valve not set correctly.
2. Dirty or clogged burner.
3. Not enough air.
4. Gas regulator is defective.
5. Inlet gas pressure is too low.
1. Make sure gas selection valve is set
properly.
2. Check burner for dirt and debris. If
found, clean burner (see
Cleaning and
Maintenance
Page18).
3. Replace gas regulator.
4. Contact your gas supplier.
5. Check inlet pressure.
Slight smoke or
odor during initial
operation
1. Residues from manufacturing process.
1. Problem will stop after a few hours of
operation.
Heater produces
a whistling noise
when burner is lit.
1. Turning control knob to HIGH (5) position
when burner is cold.
2. Air in gas line.
3. Air passageways on heater are blocked.
4. Dirty or partially clogged burner orifice.
1. Turn control knob to LOW (1) position
and let warm up for a minute.
2. Operate burner until air is removed from
line. Have gas line checked by local
propane/LP Gas Company.
3. Observe minimum installation
clearances (Figure 4, page 10).
4. Clean burner (see
Cleaning and
Maintenance
Page 18) or replace burner
orifice.
Heater produces
a clicking/ticking
noise just after
burner is lit or
shut off.
1. Metal is expanding while heating or
contracting while cooling.
1. This is common with most heaters. If
noise is excessive, contact qualified
service technician.
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