33
NanoPen User Guide
Troubleshooting
Problem
Probable
Cause
Solution
Recording and/
or snapshot are of
poor quality.
Outer surface
of the clip or
the lens/
microphone
aperture is
obstructed or
dirty.
Verify that you are holding the
Pen correctly and that clothing
or position is not obstructing
the Pen's clip. In case of dirt,
clean the clip/ lens with a lens
cleaning cloth and always
store the NanoPen in its
original container.
Nothing happens
when I try to record
or take snapshots
NanoPen is
locked
Follow the unlocking
procedure described on
Page 15.
Nothing happens
when I try to record
or take snapshots.
NanoPen is
unlocked.
Battery is
discharge
Charge the batteries
(NanoPen and the
Remote Control).
Nothing happens
when I try to record
or take snapshots.
Red LEDs blink
3 times, but the
battery is charged
and there is spare
memory.
Firmware
failure
contact your distributor.
Battery
failure
Nothing happens
when I connect the
NanoPen to the
PC or Portable USB
charger.
USB
connector
is dirty or
damaged.
Replace the USB cable. If the
problem persists, contact your
distributor.
Содержание NanoPen
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