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I N T R O D U C T I O N
ProTeam Owner's Manual 7
How to Notify Us
If you discover that your Backpack has a defect that you believe is covered by this limited war-
ranty, you must notify ProTeam or the ProTeam authorized dealer who sold you the Backpack
within the applicable Warranty Period. You may contact ProTeam Customer Service department
at (866) 888-2168 between the hours of 7:30 a.m. and 5:00 p.m. Mountain Time or at any time
via the fax number or the email address listed in your Owner’s Manual or on our website. In
order for a warranty claim to be processed as quickly as possible, we suggest that you complete
the “Registration Card” made available to you on the ProTeam website at www.pro-team.com.
Repair and Replacement Procedures
The battery pack is not field serviceable and must receive special handling instruc-
tions for shipping. Contact ProTeam Customer Service at 866.888.2168 for ship-
ping instructions and service options.
A Return Authorization Number (RAN) must be issued prior to shipping a Backpack. Please call
the Customer Service department number above or visit the ProTeam website to request a RAN.
If you have not submitted a completed Registration Card, you must include a dated, written
proof-of-purchase and a statement explaining the nature of the malfunction with the RAN. If
there is no local ProTeam authorized dealer, our Customer Service department will give you the
name and address of the nearest field service representative or will provide you with the RAN
and instructions for shipping your Backpack to the ProTeam repair facility. ProTeam or your local
ProTeam authorized dealer will determine whether your claim is covered by this limited war-
ranty, subject to the limitations or exclusions described in this limited warranty, or has exceeded
the applicable Warranty Period. Your local ProTeam authorized dealer will repair your Backpack,
ship your Backpack to an authorized repair facility, or contact ProTeam for a replacement. The
decision to replace your Backpack is at the sole discretion of ProTeam. Unauthorized repairs or
modifications made to the Backpack, or use of any parts in the Backpack other than genuine
ProTeam parts, will nullify this limited warranty. Coverage under this limited warranty is condi-
tioned at all times upon the original purchaser’s compliance with these required notification and
repair procedures.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PROTEAM BE LIABLE FOR ANY INCI-
DENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING ANY ECONOMIC
LOSS, WHETHER RESULTING FROM NONPERFORMANCE, USE, MISUSE OR INABILITY TO
USE THE BACKPACK OR PROTEAM’S NEGLIGENCE. SELLER SHALL NOT BE LIABLE FOR DAM-
AGES CAUSED BY DELAY IN PERFORMANCE AND IN NO EVENT, REGARDLESS OF THE FORM
OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT,
NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL PROTEAM'S LIABILITY
TO BUYER AND/OR ITS CUSTOMERS EXCEED THE PRICE PAID BY THE ORIGINAL OWNER FOR
THE BACKPACK. The term "consequential damages" shall include, but not be limited to, loss of
anticipated profits, business interruption, loss of use or revenue, cost of capital or loss or damage
to property or equipment.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights which
vary from State to State.
This limited warranty is governed by the laws of the State of Missouri, U.S.A., without regard to
conflicts of law provisions.
L I M I T E D W A R R A N T Y